our escalation team will be contacting you.
Ya I bet they will. Im not enraged as long as i dont get charged for them, but sweet zombie jesus are they a terrible company. I've never had so many issues with 1 business ever..... randomly charging people for figures they didnt order on sale days that dont exist with order numbers that dont make sense? then tell me I ordered it? .... no megusta.
My Wind Raider arrived today.
UPDATE: After phoning them yesterday, I got another e-mail. YOUR ITEMS HAVE BEEN SHIPPED! Total Cost: 0.00 .... for everything .... Icarius, Ray with Slime Blower, shipping .... and its like "Check your card you have been charged" ..... So I do, I havent been charged anything. So I might be getting free figures it seems, but that as awesome as it is, doesnt make me happy. I phoned them, told them it was broken, and it remains unfixed. WHAT THE CRAP DR? ....
anyways, anyone need an Icarius?
so got lucky as my Swifty and Snout Spout where destroyed via Post or Matty, i gather Post would be the key suspect :) so as per some great info on the boards here i emailed Matty and it took a month but they refunded me the money for Snout, still get to keep the figure but it's box is wrecked so i gotta find me a nice MOC one .. but they are also sending another Swifty Free.. so all in all it worked out ok. :)
P.S also got Wind Raider... MAN!!! that is one Dope Toy!!! i mean Collector Toy :)
still haven't received my Wind Raiders or shipping confirmation for Dec sub figs.
I think we're still experiencing mega holiday mail backlog. I ordered some stuff from Bestbuy and it usually comes the next day...it's been 10 days and still nothing. Don't panic about MOTU items just yet.
Got my wind raider today, finally since Canada Post "lost" it since Wednesday last week.
My Wind Raider and Vigo arrived yesterday! I just picked them up today. :)
Glad you didn't have to pay for the figures you didn't order, Stickfa.
Got my Windraider and Vigo on Tuesday, along with my replacement swiftwind. My original one was destroyed in the mail so i sent them an email and about 20 days later they sent one out and I finally received it on Tuesday as well. I know a lot of people gripe about the terrible service Digital River provides but for them to send me a replacement that easily was incredible. Sure it took an extra month to get it but really is waiting that bad, Some people must be incredibly impatient with these things.
Love Swiftwind absolutely LOVE the windraider and Vigo is just cool (maybe if he came in a month that didnt have the windraider I'd be more excited about him)
Also, should vigo have come with the wind raider, or no? i assumed he would come with demoman ... because I dont have mine yet. Please dont tell me I have to phone them again.
See I would have been upset if I were you too. I don't mind waiting for things (like the whole schedule issues going on i could care less about them) but I get really upset when they mess with my money, like megator/man-e-faces. But the whole wait 48-72hrs i dont mind, the few times I've had issues they have eventually fixed them. Even the one time they sent me (and double charged me) two palace gaurds they got it fixed, mind you i was very insistant that i wouldnt be getting off the phone till they fixed it and they did, dropped the cost off my CC right away. I have also found that i get much less frustrated by emailing them as opposed to the phone, takes longer but at least i dont have to talk to someone who might make me angry lol.
My Vigo wasn't a sub Vigo, bought day of with the windraider. So my guess is if you had the sub Vigo it would be with your BGEL and your Demo-man, so i wouldnt worry about phoning them.
I haven't recieved my windraiders yet but as I see some of you are just recieving them so I can wait a few more days I guess. I usually recieve my shipments days after the majority on here.
Has anyone here recieved their demo-man/bg evil lyn shipping notice yet? I haven't and am kind of getting annoyed as they supposidly had the full quota in two days ago. Just curious. thanks guys and gals
Yeah I got my BGEL/Demo shipping notice on Dec. 30. Still no figures though.
has anyone got any confirmation for anything for 2012? .... im starting to worry my 2012 sub wasnt counted ..... i get nervous about this stuff though ,,,,
Check your order history on Matty. If you have an August order (assuming you sub'd in during August) listed as "Order in Process" you should be fine. Apparently lots of people are in the same boat, including me.
I'm in the same boat. I have an order in process but havent been charged and no confirmation.
I got my sub Demo-Man and BGEL in the mail today. Woo!
My sub Demo-Man and BG Evil-Lyn arrived today too.
I didn't even get my SHIPPING notice for my sub Demo-Man/BGEvil Lyn... let alone any notice for Star Sisters...
My BGEL/Demo-Man/Wind Raider/Vigo are still showing "order in process". Process faster!
I phone DR and they gave me a order # for my Demo-Man/BGEL/Vigo and said they were on their way, but I never received a notice of any kind.
Then last night I got a notice for "Initial figure" .... with a total cost of 25.48 or something like that ..... who the hell is initial figure? .... i thought the star sisters were Jan's thing, and they were 60 bucks.
I AM SO LOST.