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TG finally responded:
Originally Posted by Toy Guru
Not really sure why he can't look into it without ordering numbers when we pretty much all experience it...lol. So are we all gonna have to post ordering numbers? Hope you guys kept those shipping boxes! :hmshift:
because you can't respond to a post on the Ask Matty forum i've asked the same question to Scott but posted an example order number
There is not shipping number just an order number, but there is no need to request all of this, simply ask them about Canadian Shipping they are doing it to all of us.. but i came back with
for some reason i can't reply to your post, it says i do not have permission.
so i would like to answer your question regarding the info needed to review with DR about Canadian Shipping- Below was my question..
I'll also provide you with my order number, but it seems to be all Canadian packages regardless or order number
here is one
there is no shipping number provided on matty's email to me, just the order number and what it is , Your help would be greatly appreciated.
ok, as Canadians we have asked this question more times then i can count and it's always ignored. Please read the question and advise.
All packages that are shipped to Canada for some reason are being shipped to Sweden and then shipped back to Canada, hence the 30+ days to arrive.
I don't know if Digital river thinks because Canada is "International" that we are located in Euro somewhere..
they do know that we are located just over the US boarder right???
shipping from Cali or wherever in the US to Canada should not not more then 10-14 business days to arrive via international Post.
Can someone please look into this and advise as it's getting very frustrating that no one answers our questions
And to update, no Sir Laser-Lot again today. I'm thinking I'll buy Frosta from the secondary market at this rate.
Also, good work, Balthus Dire and AGE. I for one appreciate the effort.
Swedish Sir Laser Lot in Ottawa TODAY!!!!
The pics I have seen make him look so light blue and bright red...in person he is a dark blue and darker red....quite impressive.
SLL arrived yesterday in Tillsonburg, Ontario!
Yay!! Glad to hear of two coming in. Perhaps hope is not lost just yet.
Big box of MOTUC goodies - Dragon Blaster Skeletor / a Perfect Meckaneck!!! and tons of snake men - NOW TO TAKE OVER THE WORLD!!!!!
............wait.................I want a sandwich...
Laser-Lot showed up today in Newfoundland!! 39 days after he was shipped out.
Good lord....and I was hoping to get my September stuff relatively quick. These shipping times are worse than ever. :hmmad:
Anyone get Mekaneck yet?! (Toronto area)
Still waiting in TO here. Standard shipping. Boo.
Ajax,, nothing yet..... i'm sure it's in Sweden right now getting the look over:hmlol:
Oh god....I move in 3 weeks! I sure hope my Meka arrives before then!!!
And I live a mere 20 minutes north of North Dakota.
Sadly, I've pretty much gotten used to this 4-5 week shipping time from Matty. I'm not really expecting September's figures to arrive before the October sale date.
@CanadaClassics, using UPS, did you get hit with customs or brokerage fees or anything like that? I'm considering trying UPS for October.
I used UPS and got smacked for $25. mek and 2 packs of snake men. Worth it this month though, I don't want a big package like that floating around in limbo, plus there's the possibility of waiting a month or more and getting hit with customs anyway. Will likely UPS this month as well.
Thanks Whiplash7. I'm in Vancouver, so I'm close enough to the border that I'm considering shipping them to the US and picking them up. Trying to figure out if that or UPS would be the better option.
There was taxes / duty - package was over $300. It will get hit either way. But no brokerage fees since Mattel uses old UPS economy which is expedited now - which includes brokerage, and the bond fee doesn't apply, I have a UPS account for these shippments. Canada Post would have hit for 8.50 brokerage, and the difference in shipping was 21.00 in cost to deliver in two days, vs one + month.
It is worth 21 to keep 300 + safe in transit, and if there were any black plastic issues...I was covered. Surprisingly there isn't any!!! Every snake man is perfect, Meckaneck and DB as well. I got really lucky!
So, after getting nowhere with TG I decided to email DR about the Sweden thing. They got back to me today:
Thank you for contacting the MattyCollector.com online store.
Your mattycollector.com subscription is being delivered via USPS
Internation al Post. Delivery time varies depending on the local
courier. USPS ships to the country and then the package is delivered per
local delivery standards. The shipment does not have a tracking number
associated with it so we are unable to verify if the packages are being
shipped to Sweden before going to Canada.
We apologize for the inconvenience.
Have shipments to Canada ever gone by USPS? I've been more of a casual fan, so I've only lately been getting more figures, but I did get some of the early ones back in 2009. Correct me if I'm wrong, but it doesn't seem like they've ever come from USPS, always from some other carrier (Mail on the Move, this one from Sweden, etc.)
Scott wants examples of zig-zag orders, guys. Flood him with examples! :sklol: