Impossible to change the shipping method of a 2010 subscription
I donít know if this can be considered as an issue or not since according to Digital river, this is normal :
The fact is that after receiving my Adora figure (2010 subscription january figure), I sent an email to DR to change the shipping method of my 2010 subscription.
The answer from DR was :
The problem is that now, because of my mistake (wrong shipping method : "UPS International" instead of "International Post") now I have to pay a taxe for all the figures that will be delivered.
We have received your request to change the method for shipment of
your order. Unfortunately, we were unable to do so. Your order was
processed for shipment immediately upon completion of your order, and no changes were able to be made to this or future orders on the subscription.
And I will pay more than 65$ for each shippment!
I find totally ridiculous the shipping method canít be changed for the other 11 figures.
I will have to pay 11 * 65 = 715 extra USD for my 2010 Subscription simply because itís impossible to change a shipping method!?
When will this be changed?
When will it be possible to change the shipping method?
Sub Cancellation - Despite following the orders of DR.
In August 2009 my credit was stolen.
I called Matty and asked them if my 2009 sub would be ok. I was told as long as y new card was the Default on the system, my sub would be fine. I deleted all traces of my old card and the only card was new one.
Sub 2009 failed and I was given no reason why. After 5 calls, each upgrading my state of frustration, I managed to get a new sub and that was only by accident.
Sub 2010 - In December I rang DR and got the same answer, that my default card would be shipped (I bought my 2010 with my old card which was stolen). As Adora comes round I get a confirmation email to tell me all is well and shipped. Imagine my surprise to get an email on 23rd of January telling Sub Order 7210291012 has been cancelled and my Adora has been returned.
So now what? I've rung Digital River and awaiting billing to get back to me.
Will i still get Wun-Dar and the map? I paid for that in advance. Or have DR & Matty taken the money for that and I'll get no refund?