Cancelled 2010 subscription for their error
Like a lot of people, I received the 2009 subscription cancellation e-mail. So I didnt know what to think when I received another email about two weeks ago informing me my 2010 subscription was cancelled. I called customer service and they told me I returned my Adora figure and disputed the charges. I didnt of course and told them that I have the figure and my bank account was charged for the transaction. They told me they would escalate it and I would here back within 72 hours. I didnt of course and called back about four days later and they informed me that they couldnt reinstate my subscription because I returned the january figure, I explained again that this was an error because I didn receive it. I also explained again that I didnt dispute any charges and that my account had been charged. They once again told me they would escalate it. Three days ago, I look at my bank statement and there is a credit for my january figure. So I call again and explain that I didnt want a credit, I was happy to pay for the figure I own and I just want my subscription active. They told me they couldnt reactivate my subscription and they would have to escalate it. I asked if I could speak with the escalation team but they said they dont have a number to transfer me. So now my subscription is cancelled and I received a FREE Adora figure that I am more than happy to pay for but they dont beleive me. All I want is my subscription reactivated, I dont understand how they can cancel my subscription and turn down a customer. SOOO ANGRY:hmmad:
I got this same e-mail! I even received Adora and I still got this e-mail saying my subscription was cancelled because I retured it. I didnt return it! Now they gave me a credit for Adora even though I never returned the figure. They messed up and my subscription is cancelled. I called them and told them I paid extra for the subscription so I expect it to be reinstated, they said they would escalate it, Yeah right!
[B] "I DON'T CARE!!!!!!!" says Digital River Customer Service rep[/B]
"I DON'T CARE!!!!!!!" says Digital River Customer Service rep
So Like many of you I tried to order Ole Trap-Jaw and Battle Cat and and was unsuccessful. So I decided to call Digital River and spoke to a customer service rep about my dilemma. After I I calmly explained my dilemma the customer service rep said "there is nothing I can do" and I said I understand that. I then asked him if they were going to offet Trap Jaw and Battle Cat at a later time,
He then replied rudely, "I DON'T KNOW!!!" "I DON'T CARE" "I DON'T CARE IF YOU GET A BATTLE CAT OR TRAP JAW OR NOT!!!!!!"
He practically yelled at me!!! I said could you repeat that? He said nevermind. I said what do you mean never mind??? I asked to speak to a supervisor. He told me to hold on and just had me sitting there. I wasn't on hold or anything cause I could hear the call center in the background. So I asked him where was he located. He then told me the Philippines. I then asked his name and he said it was BASIO (BUT THAT I COULD CALL HIM BILL!!!)
When I asked for a supervisor again, HE HUNG UP ON ME!!!
***. Neeless to say I am upset. How can a customer service rep talk or act like that with a customer???????
I am shaking in anger right now.
I sure hope that Scott (ToyGuru) reads this. he needs to see what kind of service we are getting here.
So give this a read Toy Guru