Starting to get a little ******
I have been calling for the last 2 weeks trying to get my shipping address changed since i am moving this month. I keep getting told they can not change the address and it has to be forwarded to another department. I can not talk to this other department and no one can answer me about my moss man figure if it is going to the new address or the old one.
And still no help with the trashed winston ghostbuster figure i got with my battlecat order. What the hell is up with their Customer Serive!!!!!!!!!!!!!:hmmad:
What's up with Digital River?!!
My story starts back in December. I'm a teacher and have my collection displayed in my classroom for my third graders to enjoy. One student in particular really took to the collection and asked "Santa" for some of them for X-mas. His mom had contacted me and asked if I could get them for her since she knew nothing about computers. I agreed and that's when all hell broke loose. I set her up with an account, but some how her card was placed on my account and she began getting charged for my toys. We discovered it early February. We both made phone calls to Digital River and Mattel to try to get it all sorted out. Problems were so called fixed. They walked me through Matty Collector to change my card on my account. Now today, I get an email about an hour before Moss Man went on sale (by the way, I have a subscription), stating that the authorization of my card had failed. I called Digital River on my lunch break, 10 minutes before the sale of Moss Man, and explained what happened. They took my card information and I was told that my card would be charged and I would get my character. So far no confirmation email and Moss Man is now sold out!! I called Digital River again and was told that they would put in a request for confirmation and put it on high alert! Why can't they just get it right the first time?!! This company really sucks!!!!
Digital River customer service...
Luckily I had my order in for both of the May figures, however many of my friends missed out because they were having trouble with the website. Incredibly, when they called customer service, and the representative tried to put the order through, the same problems persisted. Why you ask? Because The rep was simply going through the Matty-Collector.com website as we all do! They have no internal mechanism for fixing issues beyond what we all have on the company website. How ludicrous is that?
A friend of mine was trying to have her order put in over the phone becuase of website issues. They were on the phone at 11:59 and the guy kept asking for her password. WTH??? "Why" she asked. "So I can login and complete the order."
This is the level of help you're dealing with. Because if this arrangement, if the figure sells out while youre on the phone dealing with the Representative, NO DICE! How can the world's largest toy company have Such shortcommings when selling, what seems to me is, their most sought after brand?