2. Mern-Ra: When placing an order on Matty "products are not guaranteed until you have reached the "Order Completed" page". Any updates on when this will be changed so we are guaranteed a figure when it is in our order cart instead?
This is something we are working hard on. As soon as we can confirm a change we will let fans know.
IMO, when they say “we are working hard on”, it is a synonym of “nothing is going to change”. For instance, Mattel, Matty and Digital River have been “working hard”, FOR THE PAST 2 YEARS, on “improvements” for the ordering system on mattycollector. Yet, the same problems happen every month!
4. Sabretooth: A number of fans who purchased 2010 subscription had problems when they moved to another place and changed their address where to deliver product from Mattycollector. DR shipped the figures to the old address even after the fans announced the problem. Is this issue solved for 2011 subscription or do fans need to worry when they purchase 2011 sub and change their address? Thanks.
We are working hard to resolve this for 2011 and should have a system in place that will prevent this from continuing to happen.
The fact that they are (even now!) unable to ensure a positive change for 2011 is a very bad omen : more than certainly, the “moving out” problem will still be there in 2011. One more reason not to buy the 2011 subscription, I think.
Yep. Of course. Since the favorite figures ans factions, have been deliberately spread on YEARS, this means that it will be very difficult to complete any faction if the line dies quickly... Another way for them to ensure that fans won't see their dreams come true, or that they will keep buying ANY figure at all (even the Z-list characters) just to keep the line alive, and in hope to finally get (MAYBE) their collection/factions/favorites complete.
It won’t always be the same ratio each year, but we do make a deliberate attempt to even there’s always a nice cross section of characters from all factions. You won’t get a year that is for example, “all Horde Characters.”
No one was asking for numbers, figures or even percentages. The question was simply to know if Gygor and King Grayskull would be produced in the same amount than Tytus and Battle Cat. Yet, we get the same “we can’t comment on production runs” answer. I guess it’s totally unuseful to ask (or to choose for any WTFTWK, as a matter of fact) more questions about anything that is even remotely linked to “production run”: we’ll get the same automated message every time!
3. He-Ro: With the fast sell out times of Battle Cat and Tytus. Are we to expect the same with Gygor and King Grakskull? i.e. Are Gygor and King Grakskull's production number the same as Tytus and Battle Cat?
Sorry, we can’t comment on production runs. What we can tell you is that if a figure sells out fast, it is very likely it will be back for a second run down the road.
The “second run down the line” is good, but is not very appealing to the fans, especially when they must wait for almost a year before any re-release…
ABOUT NETTOSSA AND SPINNERELLA GETTING WEAPONS: most probably, I think that it will be done. It would not be smart from Mattel to do otherwise. On the other hand, since there are weapons packs, maybe Mattel won’t do a thing and argue that we can add any weapon from the weapons pack… I guess we’ll have to see.