You guys have to email customer service, and politely, but firmly, threaten going to the Better Business Bureau. I had to have one of my BP She-Ra's replaced.
At first, they said that I'd have to wait until the Black Friday orders were processed. Then they said they were waiting to hear from the warehouse about stock for BP She-Ra. Then they said that I'd have to wait for a ticket to be created.
I finally just let them have it. I said that I had been a customer since Mattycollector was launched. That I was going to file a complaint with the Better Business Bureau (it's EASY, and you can do it online), and that I had been more than patient.
They responded the next day. They then asked for my credit card number, the security code, and the shipping address, even though the replacement was free. I refused, citing their security issues with credit card info. I ended up getting a response the next day from someone who seemed to know what he was doing. He said I was right, and that my order had been created.
It was ANNOYING. But it's possible.
I still don't understand the Snout Spout answer and battleground variants. I know that Matty is feeling burned by 200x, but if they make 200x characters in classics style, even if they have already made a figure of that character (like Snout Spout), are they not still classicizing everything? It makes sense to me to have battleground variants of figures like Snout Spout and Roboto that had drastically updated looks in 200X. But if they are made in classics style reflecting 200x design elements, I don't know what the problem would be.
In the grand scheme of things, if the line does incredibly well and they never get to 200x variants, it's not the end of the world. We will still have received a version of every character that was in 200x.
BUT...if they run through most of the fan-desired characters and find that they've overestimated fan commitment, they may still loose vintage purists, but completists and 200xers will surely pick up the slack, allowing the line to run its natural course.
Take the Snake Men for instance. Sssqueeze: classic and 200X versions have radically different heads and hands, but what differences fall under the "200X style"? What about king Hisss' sandals vs. boots or Rattlor's finger count?
Only the Classizer Machine knows the answers Met-Hild.
Cool avatar, BTW.
He was just kidding.
Hmmm... what about exchanges for defective figures (which there will always be) and the ones some people supposedly got in the Mad Matty Monday deal (not sure if this was real or not)Quote:
Matty: The Subscription figures like Wun-Dar, Preternia He-Man or Shadow Weaver will never be sold to the public. They are only available for sub holders. Production is run to the number of sub holders so we don't have excess stock.
It's not a real retail run though. Just TRU. It was almost a side project that was only meant for one wave.
We got lucky they managed to make any changes with Zodac's boots and adding Faker's armor.
2012 is my first year getting a sub, and I only got it get Shadow Weaver. I would have bought 2 for more if she was a regular release to ensure a good figure. I couldn't swing getting 2 subs.
Some of us have been waiting for 30 years for an Evil-Lyn that wasn't jaundiced. She is the spitting image of Filmation Evil-Lyn, which so many of us wanted.
So while she may not be the 200x Evil Lyn some want, she was easily my most desired unmade character along with Adora and Shadow Weaver.