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  1. While disappointed, I DO appreciate the straight...

    While disappointed, I DO appreciate the straight forward explanation without any snarkiness or condescension. Thank you new Mattel team!!!!
  2. Quick and easy! Got my 4 items that I wanted...

    Quick and easy! Got my 4 items that I wanted with no problems.
    I was disappointed that there was no EA this time, but either lack of interest or faster servers made this After Party painless.
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    WOW! What a Mattycollectorpalooza that was!!!! ...

    WOW!
    What a Mattycollectorpalooza that was!!!!

    I knew Scott leaving was a great thing!!!
    --We've gotten better answered, more respectul Ask Matty's
    --We got two HUGE Sub announcements for the...
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    Great, lets FIRE DIGITAL RIVER now!!!!!

    Great, lets FIRE DIGITAL RIVER now!!!!!
  5. Do you believe that you or your credit card...

    Do you believe that you or your credit card information was at fault, or their system?
    I believe it was their system, because I DID NOTHING to my credit card information, and a few days later they...
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    Although I'm furious with Digital River right now...

    Although I'm furious with Digital River right now for cancelling my Quarterly 2015 Eternia subscription because they can't figure out how to charge a credit card (my credit card number or expiration...
  7. So has anybody tried and sucessfully got your...

    So has anybody tried and sucessfully got your shipping charges refunded for Lizard Man (which had to be reordered separately)?

    What is the best way to talk to somebody who can do something at...
  8. Update and a question: Those who chose Quarterly...

    Update and a question:
    Those who chose Quarterly Shipping for 2015 got SCREWED and your sub cancelled.
    What is your status with Lizard Man to all of you who had your subscription "cancelled"?

    I...
  9. Update to all who have had their sub's cancelled....

    Update to all who have had their sub's cancelled.

    My Quarterly figures have now shipped, even when I got the emails to tell me to act now, and I did nothing. It was a HUGE error on Digital...
  10. I'm in the same boat as everybody else with the...

    I'm in the same boat as everybody else with the cancelled sub. Which is weird, because my CREDIT CARD NUMBER HAS NOT CHANGED and is not expired.

    I called DR CS, and the rep said that she does...
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    Thank goodness! And change for the better. ...

    Thank goodness! And change for the better. Another solid round of answers that are to the point and not upsetting.

    Thank you so much whoever is answering these yet again!!!!
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    Straight forward honest answers yet again with no...

    Straight forward honest answers yet again with no snarkiness!
    Whoever is writing these sounds as if they are with us and understand. Thank you very much!!!
  13. Replies
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    77,716

    If I purchase other items (not Castaspella) from...

    If I purchase other items (not Castaspella) from the Cyber Monday sale to get over $99--I still don't get free shipping...it's not just Flash items. Yet I got Free shipping on those items a few days...
  14. Replies
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    77,716

    This has happened to me several times in the past...

    This has happened to me several times in the past as well. They told me that they can't cancel an order, even if it was just placed. Apparently your web order goes to the shipping part of their...
  15. Replies
    1,171
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    77,716

    Wow, only 30 minutes????? AND you got a...

    Wow, only 30 minutes????? AND you got a resolution?

    In the old days, I'd be on hold for hours, and eventually get a ticket with a veiled promise of a call back with a resolution. They really are...
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    WOW!!!!!!! Like others have said, when I read...

    WOW!!!!!!!

    Like others have said, when I read these answers I was blown away at the different approach.

    Somebody who is intelligent, polite, and friendly answered these. Whoever you...
  17. Replies
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    Well, I'm glad he's gone, I just wished it would...

    Well, I'm glad he's gone, I just wished it would have happened sooner before the end of the line here.
    I know, I know, many appreciate what he's done for Classics and how he started it, myself...
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    What!!!!! No late starts, no insane sell outs,...

    What!!!!!

    No late starts, no insane sell outs, no WSOD, no server errors, was able to order one of each item that I wanted.

    Maybe Matty/DR fired Speaker Sebelious as well.
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    I think we all would have. But thank you BOTH...

    I think we all would have.

    But thank you BOTH (Tallstar and MOTU Manaic, as well as CreamCheese Alchemy) for the awesome give-aways to help promote the sub!
  20. Replies
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    OK, thanks for the clarification. I usually can...

    OK, thanks for the clarification.
    I usually can see my subscription in this area, and got concerned when it wasn't.

    Digital River--"******* you off--every order at a time."
  21. Replies
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    7,431

    Is everybody's MY SUBSCRIPTION working on the...

    Is everybody's MY SUBSCRIPTION working on the Matty site for 2014?

    I subbed this year with the Quarterly option. However, when I log into MY SUBSCRIPTION--it shows that I don't have any...
  22. +1 for me. So 762

    +1 for me.

    So 762
  23. Replies
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    Thank you very much! PM sent, however I can't...

    Thank you very much!

    PM sent, however I can't get a picture on it. I could email you it, or here it is:
    93712

    THanks again CreamCheeseAlchemy
  24. Adding my sub to the cause and contest. Thank...

    Adding my sub to the cause and contest.

    Thank you for very much MOTU-Maniac!!!!

    93709
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    Also guys, don't forget we're dealing with the...

    Also guys, don't forget we're dealing with the Mighty Spector here! Time traveling supergod that has the ability to go back and forth in time. He warned us back then to sub, because he KNEW Ram Man...
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    13,986

    I agree with this post. I've been with this...

    I agree with this post.

    I've been with this line since the original SDCC King Grayskull. I've subbed every year, because as the line got more popular, I got tired of the day of sales--missing...
  27. Replies
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    Thank you so much Strongdar!!!! I couldn't...

    Thank you so much Strongdar!!!!

    I couldn't chose a shipping method either this morning. Assuming it had something to do with my Sub being Quarterly shipping, I called the Escalation Dept.
    I had...
  28. Correct, I noticed this long ago before MOTUC...

    Correct,

    I noticed this long ago before MOTUC became popular with the JLU brand. Items would go on sale, then "Sell Out". Only to be offered again in a few months when the next JLU figures were...
  29. Replies
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    I don't think people are trashing them because of...

    I don't think people are trashing them because of not getting Teela, but rather how the whole thing was handled.

    If Teela was so INSANELY low in quantity, why put her up on a sale page and instead...
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    Like others have said, I saved a bunch of money...

    Like others have said, I saved a bunch of money today by not giving it to Matty!

    Past flash sales, I've spent several hundred dollars to just get doubles of figs I want to open--since I've been in...
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