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  1. Replies
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    26,750

    Yep, sounds about like my experience with...

    Yep, sounds about like my experience with Digshatal River over the years. Horrible company.
    I had the same problem with their Vultak link not working this morning, so fear of selling out of the...
  2. Replies
    23
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    1,302

    I sooooooooo hate Digital River. Their system...

    I sooooooooo hate Digital River.

    Their system wouldn't allow me to add Vultak to my order today. I tried multiple times and different ways. For fear of the Hssss torso selling out, I pulled the...
  3. Replies
    384
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    26,750

    Vultak is not adding to the cart!!! Digital...

    Vultak is not adding to the cart!!! Digital River strikes again!

    I pulled the trigger and ordered my Hssss and Talon Fighter before any of that sells out, but I would have liked to order a Vultak...
  4. Replies
    27
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    3,431

    I RARELY post, so I'm definitely not vocal and...

    I RARELY post, so I'm definitely not vocal and I've had numerous problems with Digital River over the years.
    I'm truly shocked that you and others have never had a problem with this worthless...
  5. Replies
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    229

    WTB: 2016 Collector Choice Sub

    Hello,

    I missed the sub this year (first time ever), busy planning for a work trip (military) and meant to order when I was away, but didn't have internet access.

    If you have an extra Collector...
  6. I missed the sub this year, first time ever. I...

    I missed the sub this year, first time ever.
    I was busy with planning for a work trip (military), and meant to order when I was away, but didn't have internet access.

    Anyways, if anybody ordered...
  7. Missed the sub this year. I was busy with...

    Missed the sub this year.
    I was busy with planning for a work trip (military), and meant to order when I was away, but didn't have internet access.
  8. While disappointed, I DO appreciate the straight...

    While disappointed, I DO appreciate the straight forward explanation without any snarkiness or condescension. Thank you new Mattel team!!!!
  9. Quick and easy! Got my 4 items that I wanted...

    Quick and easy! Got my 4 items that I wanted with no problems.
    I was disappointed that there was no EA this time, but either lack of interest or faster servers made this After Party painless.
  10. Replies
    1,523
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    139,379

    WOW! What a Mattycollectorpalooza that was!!!! ...

    WOW!
    What a Mattycollectorpalooza that was!!!!

    I knew Scott leaving was a great thing!!!
    --We've gotten better answered, more respectul Ask Matty's
    --We got two HUGE Sub announcements for the...
  11. Replies
    30
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    4,279

    Great, lets FIRE DIGITAL RIVER now!!!!!

    Great, lets FIRE DIGITAL RIVER now!!!!!
  12. Do you believe that you or your credit card...

    Do you believe that you or your credit card information was at fault, or their system?
    I believe it was their system, because I DID NOTHING to my credit card information, and a few days later they...
  13. Replies
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    58,233

    Although I'm furious with Digital River right now...

    Although I'm furious with Digital River right now for cancelling my Quarterly 2015 Eternia subscription because they can't figure out how to charge a credit card (my credit card number or expiration...
  14. So has anybody tried and sucessfully got your...

    So has anybody tried and sucessfully got your shipping charges refunded for Lizard Man (which had to be reordered separately)?

    What is the best way to talk to somebody who can do something at...
  15. Update and a question: Those who chose Quarterly...

    Update and a question:
    Those who chose Quarterly Shipping for 2015 got SCREWED and your sub cancelled.
    What is your status with Lizard Man to all of you who had your subscription "cancelled"?

    I...
  16. Update to all who have had their sub's cancelled....

    Update to all who have had their sub's cancelled.

    My Quarterly figures have now shipped, even when I got the emails to tell me to act now, and I did nothing. It was a HUGE error on Digital...
  17. I'm in the same boat as everybody else with the...

    I'm in the same boat as everybody else with the cancelled sub. Which is weird, because my CREDIT CARD NUMBER HAS NOT CHANGED and is not expired.

    I called DR CS, and the rep said that she does...
  18. Replies
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    10,122

    Thank goodness! And change for the better. ...

    Thank goodness! And change for the better. Another solid round of answers that are to the point and not upsetting.

    Thank you so much whoever is answering these yet again!!!!
  19. Replies
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    9,017

    Straight forward honest answers yet again with no...

    Straight forward honest answers yet again with no snarkiness!
    Whoever is writing these sounds as if they are with us and understand. Thank you very much!!!
  20. Replies
    1,170
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    108,020

    If I purchase other items (not Castaspella) from...

    If I purchase other items (not Castaspella) from the Cyber Monday sale to get over $99--I still don't get free shipping...it's not just Flash items. Yet I got Free shipping on those items a few days...
  21. Replies
    1,170
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    108,020

    This has happened to me several times in the past...

    This has happened to me several times in the past as well. They told me that they can't cancel an order, even if it was just placed. Apparently your web order goes to the shipping part of their...
  22. Replies
    1,170
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    108,020

    Wow, only 30 minutes????? AND you got a...

    Wow, only 30 minutes????? AND you got a resolution?

    In the old days, I'd be on hold for hours, and eventually get a ticket with a veiled promise of a call back with a resolution. They really are...
  23. Replies
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    12,479

    WOW!!!!!!! Like others have said, when I read...

    WOW!!!!!!!

    Like others have said, when I read these answers I was blown away at the different approach.

    Somebody who is intelligent, polite, and friendly answered these. Whoever you...
  24. Replies
    543
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    67,584

    Well, I'm glad he's gone, I just wished it would...

    Well, I'm glad he's gone, I just wished it would have happened sooner before the end of the line here.
    I know, I know, many appreciate what he's done for Classics and how he started it, myself...
  25. Replies
    336
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    12,889

    What!!!!! No late starts, no insane sell outs,...

    What!!!!!

    No late starts, no insane sell outs, no WSOD, no server errors, was able to order one of each item that I wanted.

    Maybe Matty/DR fired Speaker Sebelious as well.
  26. Replies
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    I think we all would have. But thank you BOTH...

    I think we all would have.

    But thank you BOTH (Tallstar and MOTU Manaic, as well as CreamCheese Alchemy) for the awesome give-aways to help promote the sub!
  27. Replies
    116
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    9,714

    OK, thanks for the clarification. I usually can...

    OK, thanks for the clarification.
    I usually can see my subscription in this area, and got concerned when it wasn't.

    Digital River--"******* you off--every order at a time."
  28. Replies
    116
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    9,714

    Is everybody's MY SUBSCRIPTION working on the...

    Is everybody's MY SUBSCRIPTION working on the Matty site for 2014?

    I subbed this year with the Quarterly option. However, when I log into MY SUBSCRIPTION--it shows that I don't have any...
  29. +1 for me. So 762

    +1 for me.

    So 762
  30. Replies
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    2,431

    Thank you very much! PM sent, however I can't...

    Thank you very much!

    PM sent, however I can't get a picture on it. I could email you it, or here it is:
    93712

    THanks again CreamCheeseAlchemy
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