Australians out there

**TheFallen** · January 18, 2011, 08:46am

Originally Posted by Robzy

Hey guys - just letting you know that I had a problem with Matty last month when I ordered Buzz Off. I got 2 "error codes" and my orders didn't go through, so I tried a 3rd time and was successful. A few days later, Matty sends me 3 (not 1) confirmation emails. I wrote to them explaining the situation, but they said they couldn't cancel cos they'd already been shipped

I swear I have no idea how Matty/DR does it. How could they possibly think 2 unsubmitted orders (ie, not complete) are legitimate orders? Yet, other times you lose stuff that's already in your cart. How can this be???!!

Anyway, my point in writing here was to let you all know I've got 2 spare Buzz Offs if anyone wants to buy them. I'm only asking what I've been charged by Matty (not inflated ebay prices). If no takers, I'll try and get a refund (looks to be unlikely

) or go to evil bay.

Hey Robzy

I had the same thing happen with Labcoat Ray and Whiplash. I got an error and thought the order hadn't gone through. I then ordered again successfully and got the 2 order confirmations.

I contacted Matty straight away and got the same answer, they couldn't do anything because they had already shipped. Now I have a boxed Labcoat Ray and boxed Whiplash sitting in my back room

**r_r_r_22** · January 18, 2011, 12:04pm

In and out so pretty happy.

Captcha on a weak server. Good idea.

**TheFallen** · January 18, 2011, 12:06pm

the following products are restricted by the shipping country you specified.

w t f!!!!!

**r_r_r_22** · January 18, 2011, 12:09pm

Originally Posted by TheFallen

w t f!!!!!

I didn't run into that problem at all. Strange?

**TheFallen** · January 18, 2011, 12:13pm

Originally Posted by r_r_r_22

I didn't run into that problem at all. Strange?

Did you try for the stands? It is only happening for them. Or was, it has been fixed now

**He-Boy** · January 18, 2011, 12:16pm

Um...? 3xpalace guards = $15.55 shipping. 5x stands = $28 shipping? How does that work????

**Staff Of Ka** · January 18, 2011, 12:18pm

Originally Posted by He-Boy

Um...? 3xpalace guards = $15.55 shipping. 5x stands = $28 shipping? How does that work????

I KNOW! I just noticed that! I wonder if TG has emigrated!

**He-Boy** · January 18, 2011, 12:23pm

I have just written them an abusive email. They will respond with "sorry, there's nothign we can do" but that doesn't help me paying the same postage as UPS and waiting 5 weeks!!!!!!

**-TRaP-JaW-** · January 18, 2011, 12:36pm

i got the restricted msg on the stands too!
I had to remove them, then order them separately and it worked - not happy - this stuff up means i've had to pay for 3 separate lots of shipping this month after my sub and my guards ... I've written an email to matty but doubt they will do anything about it - scumbags

Edit: I ordered 10 stands and it cost $60 shipping snail mail!!! W * T * F ?

**He-Boy** · January 18, 2011, 12:40pm

Originally Posted by -TRaP-JaW-

this stuff up means i've had to pay for 3 separate lots of shipping this month after my sub and my guards ...

Me too. What annoys me the most is that I now have to wait around 4 more weeks to get my items for the same cost. How is that fair trading?

Originally Posted by -TRaP-JaW-

Edit: I ordered 10 stands and it cost $60 shipping snail mail!!! W * T * F ?

UPS is only $50.55!

I am going to have to take a Valerie just to get back to sleep now...

**Staff Of Ka** · January 18, 2011, 06:26pm

Originally Posted by He-Boy

Me too. What annoys me the most is that I now have to wait around 4 more weeks to get my items for the same cost. How is that fair trading?

Im hoping that now xmas is over we will get faster surface mail, back in november/october we were getting Snail mail parcels a few days after I got express mail! will hafta see how fast we get Vikor!

aj

**TheFallen** · January 18, 2011, 07:17pm

Guards and Stands are still available so I bought some more. Including sub items I now have 6 seperate shipping costs

**flaming_knob** · January 18, 2011, 09:08pm

Soooooooo annoyed that I got up at 4am for some gaurds, then I get in to work and they are still avaliable! The trainees today are not getting my highest level of work.

**Staff Of Ka** · January 18, 2011, 09:14pm

ah what the hell, Im gonna get another set of guards, looks like Ill have 4 open!

maybe its better when they sell out in 20 seconds!

**r_r_r_22** · January 19, 2011, 01:21am

Originally Posted by flaming_knob

Soooooooo annoyed that I got up at 4am for some gaurds, then I get in to work and they are still avaliable! The trainees today are not getting my highest level of work.

Same here mate but it's a much better alternative to missing out when you get there at 4:05 AM. I can't afford any more. I would snap up some if I could.

**He-Boy** · January 19, 2011, 01:51am

Originally Posted by -TRaP-JaW-

...I ordered 10 stands and it cost $60 shipping snail mail!!! W * T * F ?

Why The Face indeed! I would love to know how they came to decide the shipping costs for these stands. The box they come in is tiny.

Edit: I've just done some testing while the Palace Guards and Grayskull Stands are still available. It seems that both items (although VERY different in size) equal a standard figure as far as postage costs go. This means that 9 sets of Palace Guards and 1 set of Stands cost the same as 9 sets of Stands and 1 set of Palace Guards.

**Gimporama** · January 19, 2011, 03:32pm

Geez, I get up early for the first time in months and this is what I get...

For $60 shipping I better find some way to enjoy those stands I bought until more figures arrive... Maybe I should open the two packs and put Superman on a stand?

What a mess, Toyguru should just admit Mattel don't care enough about this line to fix any of these issues..... especially after all this time.

**-TRaP-JaW-** · January 19, 2011, 03:51pm

Did anyone order the stands the first time round?? Was the shipping expensive?

I was too anxious to get the figures before they sold out that I forgot to add the stands on the first release. This time, it was just all messed up.

Atleast they said they would re-inburse the difference in shipping on all the orders that were affected, but i received a reply to my email saying sorry they can't help me, I have to call 1-800-524-TOYS (1-800-524-8697) - does this mean I have to make a $10 call to the US, to get my $10 refund? meh

**r_r_r_22** · January 19, 2011, 06:45pm

Roboto is taken care of now I need Grizzlor.

I have an incoming Vikor that I have no interest in and will trade for Grizzlor so let me know if there is any interest.

Sadly it seems I'll be doing this a lot with my first sub. I'll be doing the same with the Feb sub figures as well as May even my exclusive I think I'll be parting with. I don't think I'll sign up next year.

**He-Boy** · January 19, 2011, 06:55pm

I ordered the stands the first time around but can't remember the postage.

I was going to bring the postage issue up with Matty in one of the Q&As, but then realised that the current system works in our favour. Sure, having a flat rate per item is expensive for small items like the stands, but more often than not the bonus items are larger, not smaller (2-packs, Weapon Paks, beasts, etc..) which means that we get larger items sent at the cost of a standard figure.

**-TRaP-JaW-** · January 19, 2011, 07:12pm

Originally Posted by He-Boy

I was going to bring the postage issue up with Matty in one of the Q&As, but then realised that the current system works in our favour. Sure, having a flat rate per item is expensive for small items like the stands, but more often than not the bonus items are larger, not smaller (2-packs, Weapon Paks, beasts, etc..) which means that we get larger items sent at the cost of a standard figure.

Agreed!... Generally the shipping isn't too bad, better not to say anything or we'll end up regretting it

**skelehorde** · January 20, 2011, 05:52pm

Man this shizz just seems to get worse. I'm glad i've given up on the classics line, i'll just start collecting them again when they have all been released in 2016 or when ever it is. i was finding the only stress in my life was trying to score the lastest MOTUC figure!

**Robzy** · January 21, 2011, 01:29am

Originally Posted by TheFallen

Hey Robzy

I had the same thing happen with Labcoat Ray and Whiplash. I got an error and thought the order hadn't gone through. I then ordered again successfully and got the 2 order confirmations.

I contacted Matty straight away and got the same answer, they couldn't do anything because they had already shipped. Now I have a boxed Labcoat Ray and boxed Whiplash sitting in my back room

Crazy!

BTW - I've sent you a PM.

Well, I've managed to sell one of my extra Buzz Offs. So, if there's anyone here who would like the other MISB Buzz Off, please let me know

**skelehorde** · January 21, 2011, 08:36pm

Hey guys have a few items for sale if interested shoot me a p.m.

$20.00 each + postage

MOC MOTUC Battle Armor He-man w W.Mailer

MOC MOTUC Zodac w W.Mailer - sold

MOC New Adventures Nocturna - sold

Cheers

**VERT** · January 22, 2011, 07:17pm

Originally Posted by skelehorde

Hey guys have a few items for sale if interested shoot me a p.m.

$20.00 each + postage

MOC MOTUC Battle Armor He-man w W.Mailer

MOC MOTUC Zodac w W.Mailer

MOC New Adventures Nocturna

Cheers

You have a PM from someone also from the Coast Down under

Thread: Australians out there

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