Hey jemkid, through Statue Forum, I found out that PCS is running quite a bit behind on e-mail. Last I heard, about two months or so. But they are adding staff to take care of customer service. They apparently had a lot of product hit at once right between two shows and it put them behind. Here's the message I saw:
I don't think there's really another way to get ahold of them. But from everything I've read you should be in safe hands once they get to your e-mails.So this Monday we have a new person starting that will be helping Audrey with customer service.
While I feel our customer service, in terms of handling our customers problems in a way that leaves them satisfied, is top notch, I cannot deny that it takes us way too long to respond to everyone.
That problem is at the top of my list of things to take care of.
i feel fixing CS is the last step to having a truly great company and I appreciate everyones patience.