How many were locked out of Early Access?

[Bratman]

Just curious as to how many people could not even get into EA that have an active sub.

[Eternian Knight]

Yeah I was also locked out the other day when it started. I thought it was just me.

[sailoruranus]

I was (and still am) locked out.

[Evil Lord of Destruction]

I have the solution as I was also locked out. Go into the subscription page
But don't log in there!!!!!! Instead go into the early access and sign in through that.
Hope this helps. Took the 4rth Csr to figure it out. Great service.

[Bratman]

Tried it didn't work. Please only post here if you weren't able to get in at all even with dr help. With me they took my info and couldn't get in on their end.

[orbles]

My buddy was not able to get in for EA either. He said he was getting an invalid email message.

[Replikor]

had an active sub and early access was locked out on me... I called and ask an was told it could take up to 72hrs to receive a reply about this problem.... fat lot of good that would do.

[MOTU_Maniac]

had an active sub and early access was locked out on me... I called and ask an was told it could take up to 72hrs to receive a reply about this problem.... fat lot of good that would do.

But thankfully a good samaritan hooked you up with a Spirit of Hordak figure at cost anyway, right?

[mkpat]

Had the same issue as well. When I did finally get to it (I can't remember how I did it), I had SOH in my cart and lost him as I was doing the audio catchpha.

[J-West]

Yep I was locked out and on the phone with them as the sale was going on...And they failed

[Bratman]

Bump. I'm sure there are more

[Alexx]

Yeah, said my email didn't work. But I logged into "my subscriptions", then clicked on early access, and THEN it let me in.

[Fabulous]

I wasnt able to use it either. Kinda bummed as I wanted to purchase Stinkor

[whitespyders]

I just got a blank page. The awesome perks of being a subscriber!!
I just checked and still the same page.

[colt44]

Initially I couldn't either, then I realized I had recently updated my email address via the 'my subscription' page. So I changed it back to the original email account and then I could get in, but it does suck that I can't update my email address and still access EA. Isn't this what the 'my sub' page was supposed to allow us to do, make simple changes easy??? What are ya gonna do I guess that site sucks and I didn't even bother calling matty cserv, I knew I would've gotten nowhere. I asked them to change the email account on three different occasions previously with no luck.

[horseman1981]

I was locked out of early access. I tried everything to get in and nothing worked. Someone from dr is to contact me at some point. I have used EA twice before with no issue.

If this happens for SDCC,I will not be so forgiving.

As it is I missed cough drop hordak and stinkor,granted I may have missed them anyway,but I would have liked the chance.

[Replikor]

But thankfully a good samaritan hooked you up with a Spirit of Hordak figure at cost anyway, right?

indeed, my friend!

[Matthew K]

I was also locked out of Early Access and couldn't get in no matter what combination of pathways I took to try and get in.

[Mern-Ra]

I tried logging in via the EA page and the my subs page and got errors both times. The BEST part was where the center of the screen, where you actually type in your info, it said it couldn't log me in, but just above that on the EA tab, it was giving me the option to log out of the very early access I was being told I wasn't loged into.

[Firesoullove]

Same for me...was not able to Logg in for Early Access. Have subs since the first day. Also this year starts january but the EA doesn't workt for me this month
It says "Your E-Mail is not in our systems, tray again"

[misterbigbo]

I tried accessing the site through iOS devices that automatically capitalized the first letter of my email address. After I typed what I damn well knew was my info for the third time, I deleted the address and retyped it without the uppercase first letter, and flew right in.

To see SOH sold out.

It appeared to me that DR's username access is case sensitive. Try that?

[Bratman]

I saw and fixed the auto cap. As I said called DR 3times and with my log in info they couldn't get it in. Also I got the same thing as above when I logged in my sub it gave option to log out of early access?
Anyone else locked out no matter the fix? Gotta be more than like 15 of us...
Also, I got an email after they said I'd hear something in 24-48 hrs when I called. The email says ill hear something in 24-48 hrs... Lol

[Matthew K]

I tried accessing the site through iOS devices that automatically capitalized the first letter of my email address. After I typed what I damn well knew was my info for the third time, I deleted the address and retyped it without the uppercase first letter, and flew right in.

To see SOH sold out.

It appeared to me that DR's username access is case sensitive. Try that?

Interesting. I took the caps out of my email address and it did log me into something today, but since there is no more early access this month, the page is blank.

[JOAH-MAN]

Just curious how many others did and or are currently still unable to even log in to early access? I have not been able to so much as log in to early access since the morning of May 14th when Spirit of Hordak was supposedly available. Frustrating enough to hear that it seems he was available for less that 60 seconds, but from what I've read on the Matty forums, I am not alone in being unable to even log in to early access. When I type in my email and password, those fields are just replaced with an empty white screen section with the black ACCESS bar blurb underneath and the headings inviting you to LOG OUT OF EARLY ACCESS (funny considering I'm not even logged in) or GO BACK TO MATTYCOLLECTOR.COM

So in addition to the Hordak frustration, I couldn't get anything else on early access even if I wanted to. I just tried logging in again tonight and same result. Who else has experienced this and have you gotten it resolved?

[Omen]

I was locked out. Actually realized it the day before.

Talked to 3 diferent people, sent page source code to MC_Skeletor, he/she forwarded it to whomever. Got an e-mail back telling me to clear my cookies/cache, etc...

Guess what, still doesn't work.

I've logged into mysubscriptions, that works fine, when I click early access afterwords, I get the e-mail not valid thing. If I login straight to early access, I get some OOPS email not in subscriptions message.

I've told several people this, and each time I get the same generic answer. Or try back in an hour.

For one thing customer service doesn't even know how the website works. They told me that no one can view any part of early access until it actually starts. Even after I told them I knew for a fact that you can view EA, just not able to purchase. They basically told me it wasn't true... We are all liars I guess.

I just wish this would be resolved and quit blaming it on Hordak. If added an item to a store does this much damage, then they need to seriously revamp their store.