I won't be getting my Razz anytime soon, as I'm having the same problem as with Double Trouble. Even after years of being a subscriber, Mattel/DR just can't keep it straight. I signed up for Club Etheria when it was first offered and was charged accordingly. When Double Trouble went on sale, I got nothing. No charge, no figure, nothing. I checked online and all of my information, including my credit card, was exactly the same for Club Etheria as Club Eternia. This is a pure screw-up, per usual.
I've since sent an email to DR, hoping someone will actually help.