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Thread: MOTUC Sales Status

  1. #26
    Personal Trainer Binx4life's Avatar
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    Great news TG! Thanks for the update, but please make sure you are keeping up on what the issues are with the ordering through the site.

    1. Some are being packaged carelessly causing damage to the cards.
    2. No way to cancel an order once you place it.
    3. No email for customer service. International fans need this option.
    4. Easier to see shipping option. Many (myself included) skipped this because it was easy to miss.
    5. A way to let the warehouse know you are doing multiple orders so that do not assume it is a mistake and cancel one, more, or all your orders.
    6. Clearly stated times of shipping and arrival time frames. People are paying for 2 day and are getting them after people who paid for USPS. This needs to be more clear on how this works.
    7. Email communication needs to improve. People that are ordering are not getting the email letting them know their order went through.
    8. Educate the Mattel customer service reps on what is happening, where the figures are coming from, shipping time frames, and other issues that we are having. When we are calling, they are as clueless as we are and it gets really frustrating for everyone.

    I am sure there are more issues, but that is all I can think of right now. Thanks again for your update!

  2. #27
    Heroic Warrior Nemescream's Avatar
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    Great to hear that the line is meeting expectations, though I'm disappointed to hear that we won't be seeing Castle Grayskull any time soon. I'd rather have it than any of the mounts.
    You may have defeated us, but you'll never see this child again!

  3. #28
    Court Magician
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    Awesome news.

    Can't wait for my figures to actually get here!!!!

  4. #29
    Evil Greedy Toy Monger DarthAmerica's Avatar
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    Very cool. I hope the first vehicle will be the Wind Raider.

  5. #30
    Wise Old Trollan Uncle Montork's Avatar
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    I'd love to see the Battle Ram!
    Uncle Montork has returned from Trolla!

  6. #31
    Heroic Warrior Beeto Bot's Avatar
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    Nice communication. I really appreciate it that Mattel contacted us. Keep at it Mattel and fix those bugs.

  7. #32
    USF Bull chuc98's Avatar
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    Great update! Thanx Toyguru!! Sounds like sales are good and the possibility of creatures for 2010 is awesome!
    200X fan? Classic fan? What does that mean? I'm a MotU fan!!!

  8. #33
    Heroic Daddy to Hermione! Uki's Avatar
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    Toyguru, thanks so very much for posting this here. I have yet to receive my toys, but I cannot wait. I have faith that Mattel will learn from the situations that have come up, and I eagerly await each new release. Here's hoping that someday down the road, it will be time to whip up a new Grayskull for our massive armies of MOTUC!
    Not to sound like a creepy cheerleader for Uki, but it's nice to know there is at least one person on this forum who is extremely positive & friendly all the time. I don't think I could be that nice even if you paid me. If we ever give out awards for "forum member of the month", Uki gets my vote. -Mr. Shokoti

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  9. #34
    Evil Master of Punishment Spankor's Avatar
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    Great news. Lets keep it up! Hopefully all the bugs can get worked out and , many years down the road, finally have a complete line to proudly display!

  10. #35
    Heroic Warrior Darkness's Avatar
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    Thanks for the update Toyguru this is awesome news. Great to hear about possible beasts, can I be really bold here and suggest a Cringer, I've wanted a Cringer since the very start and it would make my year.

  11. #36
    King of Eternia Cringer_luvr's Avatar
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    woot!!

    awesome news indeed!!!! other than battle cat i to vote for a new Castle grayskull, the 2000 version was nice but not even the 80s version lives up to what grayskull SHOULD be in both size and sculpt.....its mattels chance to get it right for all time
    One with the Power

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  12. #37
    Eternian Arashikage King Kahn's Avatar
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    Quote Originally Posted by adam03 View Post
    Thats great news, but sales would most likely be alot higher if they didn`t CANCELL EVERYONE`S ORDERS! If they want support from us they better fix the issues at hand because it`s alot less stressful for me not to order than it is to through the same stuff every month.

    they didn't cancel EVERYONE'S orders but i understnad your stress. i want these to...like yesterday!!. only a few were canceled prob due to some weird glitch. you can just place another order. you'll get your toys. have patience young padawan. i have yet to receive mine as well.

    i have had things like that happen to me buying things from amazon no less. so this isnt an isolated case. ALL websites have this happen. Mattel's website was just slammed and therefor it prob took longer to sift through orders that had problems and find them.
    Last edited by King Kahn; December 11, 2008 at 07:42pm.
    I want NA Skeletor and Rio Blast and I want them now!

  13. #38
    Heroic Warrior HE-Fan78's Avatar
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    Thank you Toy Guru!!! I understand that you're probably very busy so I appreciate you taking the time out to give us an update.
    I trust that you and your team are working hard to smooth out the kinks in the ordering process.
    I am wholly committed to this line, all I request is that Moss Man Smell like pine, Stinkor stink and Mekaneck's neck telescope.
    Thank you
    Last edited by HE-Fan78; December 10, 2008 at 07:31pm. Reason: spelling error

  14. #39
    Heroic Warrior
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    I had no problems. Great figures, great service. Love it!

  15. #40
    Heroic Warrior
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    Great news! maybe all the speculation can stop around here

    Bring on Battle Cat!

  16. #41
    Heroic Warrior dan768's Avatar
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    Quote Originally Posted by Uncle Montork View Post
    I'd love to see the Battle Ram!
    Now that would be sooooo cool! One of my favourite vehicles of the 80s

  17. #42
    Heroic Warrior Tyger's Avatar
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    YEAAAAHHHHHHHHHHHHHHHHHHHHHHH!

    Great news, thanks for the update Toyguru. Long live MOTUC! While I'd love a new Castle Grayskull, if it's not feasible I'll still have my original castle, which I'm sure will work great with the new figures. Bring on the beasts and vehicles, you can just have all my money!

  18. #43
    Heroic Master of Sleep Lay Ze-Man's Avatar
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    Quote Originally Posted by Toyguru View Post
    We're working hard here at Mattel on new MOTUC figures for the remainder of 2009 and beyond [...]
    Wow, so this puts things in a totally different perspective from what I and others have been assuming.

    Mattel really is putting a solid investment into this line!

    I can't overstate how relieved this post has made me!

  19. #44
    Court Magician ShadowSoldier13's Avatar
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    Quote Originally Posted by MegaGearMax View Post
    Battle Cat in 2010! Let's kick off the campaign!!!! MOTUC He-Man is already tired of running to his battles.
    LOL!!
    Thanks for the update ToyGuru!

  20. #45
    Heroic Warrior evenflow's Avatar
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    I'd like to see how they do Battle cat and Cringer.
    Quote the Raven, Nevermore.
    It can't rain all the time.

    "Live the journey, for every destination is but a doorway to another."

  21. #46
    USF Bull chuc98's Avatar
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    Imagine Battle Cat and Panthor based on the classic art! Those would be some fierce looking cats!
    200X fan? Classic fan? What does that mean? I'm a MotU fan!!!

  22. #47
    Heroic Warrior keldor18's Avatar
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    GREAT NEWS!!!!!!

  23. #48
    Heroic Warrior Poe Ghostal's Avatar
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    A MOTUC Battle Cat would be the bee's knees!

    Quote Originally Posted by King Tycho View Post
    hey, how bout a Landshark[...]?

  24. #49
    Heroic Warrior Drewsky's Avatar
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    Quote Originally Posted by chuc98 View Post
    Imagine Battle Cat and Panthor based on the classic art! Those would be some fierce looking cats!
    I'm imagining them with mega articulation!

    Drewsky...
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  25. #50
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    SWEET!!! Thanks for the update Toyguru! Bring on Battle Cat, Teela, Ram-Man, Hordak and 200X He-Man!!

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