Toyguru has once again provided answers to your questions.
Check out his answers to your Round 11 questions!
1. Mattel originally stated that every precaution would be taken to insure mint on card collectors would be taken care of and that the items would be shipped with the highest regard to condition. But fans are still receiving items that are poorly packaged, with items arriving in poor condition as a result. What is being done to correct this?
We are looking into creating an outer shipper box much like we do for the DCUC figures and the JLU MattyCollector figures. We’ll have more news soon when we can start including this shipper box! We are very committed to doing everything we can to making sure figures are as mint as possible!
2. Many fans still do not receive confirmation notices from Matty Collector upon placing an order, and they don't seem to be going into Spam/Junk filters. What can Mattel do to resolve this?
We are actively working with our partners at Digital River to correct several issues related to sales and hope to have this resolved before the next product goes on sale.
3. Originally Mattel stated that once a first run MOTUC figure sells out, a "2nd printing" figure would be issued with a slightly modified packaging so the figure would always be available. Now Mattel has stated that once a MOTUC figure's stock is depleted, it will be retired and possibly return with modified paint ops later on. What happened?
It will still take a few more figures to judge sales, but we do plan to bring back core characters in time, but will either change the packaging, deco or accessories to preserve the collectabilty of the original release. The specific change will depend on the figure and what makes the most sense for a re-release. But you want see the words "spin" or "smash" used anytime soon. There are lots of ways to reissue main characters with fan requested re-releases and refreshes.
4. The Matty Collector site not featured among Mattel's online shop links on Mattel's official site, and MOTUC has no info represented in Mattel's products directory. Why is this?
Actually, both MattyCollector and MOTU are linked to the Mattel site and have been for quite some time. Check again! We are also currently working on adding MattyCollector to the
Mattel shop page - stay tuned!
5. Matty Collector's order Checkout is not using secure internet protocol page (https). When will this be fixed for the security of fans and collectors?
Much like question two, we are working through this with our partners at Digital River to resolve issues like this as quickly as possible.
6. What has Mattel done, if anything, in the way of testing to insure the MOTUC figure joints will remain tight and posable over time?
We have rigorous testing we do on all of our product to ensure it will remain top quality. Of course there is no amount of testing that can make up for constant use of a product which at the end of the day is a plastic figure of a man (or well, a beast or a Mer Man or, well you get it). But our collector figures are designed to last and we test all of our products before shipping to market. (In fact, Mattel as a company completes more testing then any other toy manufacturer, way more then is requires by safety standards). We do truly care for our customer’s enjoyment of our products!
7. Due to the action pose inside the packaging, many fans received a He-Man with a warped leg. What are Mattel's plans in regards to posing inside of the packaging to help insure future figures don't suffer from this same problem?
We have communicated this to our plant and are working with them to improve the quality of plastic used in the figures to insure this does not become an ongoing issues!
8. Fans were told that Mattel was looking into a way to prevent the plastic molding from being as hard/stiff as what we saw on King Grayskull, thus allowing the fans more posing options. But with the release of He-Man, we see this has not yet changed. What are Mattel's plans in this regard?
Well the loin cloth on He-Man is not as long so it should not prevent the movement of his legs the way Grayskull’s did. If we produced a future figure with a skirt or a longer loincloth we would use a material similar to the cape Grayskull had.
9. Will there be a limit on Faker at NYCC, and what are Mattel's allocation plans (percentage of Fakers at NYCC VS percentage of Faker's available online) to help that insure fans who can't attend the show will be able to purchase it via Matty Collector?
We will limit the Faker figures at NYCC to 4 per person and are not brining our full stock of Faker’s to the show. Based on first day sales of the three previous MOTUC figures we should have more then enough Faker’s online after the show to accommodate fan demand.
10. In the interest of wide-spread advertisement of MOTUC, has matty considered mentioning the Matty Collector site during one of their "CARS" commercials being broadcasted on national television?
This is something we have discussed with other brands and if they are interested they have Matty’s permission to use his logo and website on their commercials!
11. Now that MOTUC has a few figures under its belt, is Mattel seeking brick and mortar support for the line? Or will it always remain online at Matty Collector?
MOTUC will remain for the time being an exclusive for Mattycollector.com. If we did bring the line to retail, at the earliest it would be during a year with major new MOTU entertainment like a new live action film or animated series. (not that we are confirming anything, just giving examples). And if we did bring it to retail we would make sure to change up the figures a bit with new paint ops and accessories to keep the Matty releases special.
12. With talks of Entertainment Rights selling off properties, is there any hope of Mattel buying back the MOTU, POP and NA cartoon and licensing libraries?
Always a possibility but nothing we can comment on publicly for a variety of legal reasons.
13. To help continue to build excitement, could Mattel post some galleries of "work in progress" type photos each month here at He-Man.org or on Matty that include shots of concept sketches for an upcoming figure, the 4H at work sculpting, or even figures getting painted at the factory?
Definitely a possibility down the road. You can see a great video of the Horsemen at work on the third DVD of the BCI release of the MYP series.
14. With the trend in toys now leaning towards smaller figures in the 3.75" scale, is this something that will happen with MOTUC or future MOTU-based lines?
Right now we are concentrating on the Classics line. It is possible we might one day expand to other scales but not until we had new entertainment to bring the line to retail.
15. If later figures in MOTUC feature the same legs (eg: like Clawful and Skeletor in the original MOTU line), will there be any way to make the legs interchangeable like in BAF (Build-a-figure) figures?
The legs were not designed to be removable in this line but it is possible down the road we would rerelease key figures with different parts. (such as the Clawful example you mentioned or Stratos with Beastman legs and a reverse color of his jet pack and wing armor). There are lots of possibilities that are all collector cannon due to the many color and part variations in the original line.
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