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Thread: United Kingdom Collector's Delivery Thread

  1. #1826
    Warrior of Evolution 13977's Avatar
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    Got a card in the letter box today asking for £14.81 customs fee, this must be for my second Lyn/wun-dar. Will have to look what the declared value on the sticker is but on my first one that didn't get customs fee' s it was $40. If the invoice says $20 + $9.95 shipping but the customs sticker says more I'll ring up and tell them I've be incorrectly charged and try to get some of it back.
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  2. #1827
    Evil Master of D&B
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    sgmilne and 13977,

    It sounds like you're in the same boat. You may have some luck trying Digital River/Matty but if not you could try the UKBA. It took me some time to find the link but have a read of this - http://www.hmrc.gov.uk/customs/post/paying-tax.htm#2.

    I nearly had to go down this route when I ordered some stuff from Telltale Games but they refunded me immediately when I emailed them about the customs form being incorrect. Now that was customer service!

    Good luck and let us know how you get on!

    Cheers, Matt.

  3. #1828
    Heroic Warrior RocketPunch's Avatar
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    Wun-Dar came this morning from BigBadToyStore. He had a really loose right ankle, but also a really tight left ankle, so he can still stand up!

    Not a bad figure, and the map's pretty cool too.

  4. #1829
    Teela's Cup Barer Teela-Na's Avatar
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    Instead of receiving Evil Lyn, I got a card through the letter box today saying that there's a custom charge of £21.63 to pay. This is for a SINGLE non-subscription Evil Lyn figure, not two figures together. This is ridiculous. Why should there be such an extortionate fee to pay when I've never had to before, and not even for two figures combined?
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  5. #1830
    Heroic HamStar Minion's Avatar
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    Quote Originally Posted by Teela-Na View Post
    Instead of receiving Evil Lyn, I got a card through the letter box today saying that there's a custom charge of £21.63 to pay. This is for a SINGLE non-subscription Evil Lyn figure, not two figures together. This is ridiculous. Why should there be such an extortionate fee to pay when I've never had to before, and not even for two figures combined?
    That sucks.
    Was it with UPS? I always got customs with them regardless of what it was. I've never had it with Royal mail on a single figure.

  6. #1831
    Heroic Warrior Motorthing's Avatar
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    Unless DR/Mail on the Move have put an incorrect value on the customs declaration (which has been known to happen) there is no way it can work out as that on a single figure - even with the declining pound

    Even Battlecat (the only single-packaged item I have been caught for) was £12 odd so it cannot be right.

  7. #1832
    Teela's Cup Barer Teela-Na's Avatar
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    Well I have complained to Matty and asked for a refund. They gave me one before for the incorrect customs charge on Trapjaw and Battlecat, so they ought to for this one. They can't say that they had to send it via Spain or whatever, so that's why there's a charge, as that isn't anything to do with me but their choice. Evil Lyn is lighter than Battlecat, and certainly lighter (and less expensive) than Trapjaw and Battlecat combined (which was a charge of £16.90), so it can't be higher than that for a single figure.

    Another example of DR's incompetence.
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  8. #1833
    Ravage ThunderCat blackiecats's Avatar
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    Quote Originally Posted by Teela-Na View Post
    Well I have complained to Matty and asked for a refund. They gave me one before for the incorrect customs charge on Trapjaw and Battlecat, so they ought to for this one. They can't say that they had to send it via Spain or whatever, so that's why there's a charge, as that isn't anything to do with me but their choice. Evil Lyn is lighter than Battlecat, and certainly lighter (and less expensive) than Trapjaw and Battlecat combined (which was a charge of £16.90), so it can't be higher than that for a single figure.

    Another example of DR's incompetence.
    What was the value written on the customs label? This sounds odd to me since the value would have to be close to $100! (for a £21 fee...)
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  9. #1834
    It says ICEMAN oICEMANo's Avatar
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    I mailed the customer services about my Moss Man subs not arriving and it seems they are replacing my order...
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  10. #1835
    Teela's Cup Barer Teela-Na's Avatar
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    Quote Originally Posted by blackiecats View Post
    What was the value written on the customs label? This sounds odd to me since the value would have to be close to $100! (for a £21 fee...)
    It was $120.00 on the customs form, which is absolutely ridiculous. The figure is sold at $20.00 and they add $100 to inflate the value.
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  11. #1836
    Widget Silverhawk's Avatar
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    Quote Originally Posted by oICEMANo View Post
    I mailed the customer services about my Moss Man subs not arriving and it seems they are replacing my order...
    Cool!

  12. #1837
    Ravage ThunderCat blackiecats's Avatar
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    Quote Originally Posted by Teela-Na View Post
    It was $120.00 on the customs form, which is absolutely ridiculous. The figure is sold at $20.00 and they add $100 to inflate the value.
    That is really bad! I'd scan the charges sticker and customs form and post it on the Matty forums. I'm scared this will happen with me so I'm only ordering the figures that I most want. So far that's just She-Ra and Adam/Orko.
    10 figures I'd like: 10/Filmation Tung Lashor, 9/Saurod, 8/Perfuma (for completeness of POP ONLY!), 7/Sprag, Sprocker and Spritina, 6/Peekablue, 5/Hunga the Harpy, 4/Sssqueeze, 3/Filmation Clawful, 2/Dylamug, 1/Queen Angella.

  13. #1838
    Master of Good Hair Eamon's Avatar
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    I got my Weapon Pack and 12" Venkman this mornin. No Costumes!!

    I have to say the weapons pack is nice but the colours are just crap. Yes I know they are based on vintage colours but that don't make them good. Ya have these kick ass looking weapons only to have your enemies keel over with laughter.

    12" Venkman however is just great. He's my first 12" GB and I am super happy with him. No tis no Hot Toy but still very very good for the price.
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  14. #1839
    Heroic Warrior Rodster6's Avatar
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    Thats what put me off the weapon pack though I guess I could have painted them but I rfeally was not bothered enough to pay as much as they wanted for the weapons.
    Id rather a weapons pack that has an extra Adora gun and holster for Teela and some sword sheaths.

  15. #1840
    Teela's Cup Barer Teela-Na's Avatar
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    Quote Originally Posted by blackiecats View Post
    That is really bad! I'd scan the charges sticker and customs form and post it on the Matty forums. I'm scared this will happen with me so I'm only ordering the figures that I most want. So far that's just She-Ra and Adam/Orko.
    Well it could happen with any figure and with anyone. All my single figures have never had a customs charge on it before, only multiple figures, and even that was the Trapjaw/Battlecat fiasco when everyone had $80 written on their customs form. THis time it seems as if I am the only one who had an inflated price as everyone else who received Evil Lyn got it with no problems whatsoever.
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  16. #1841
    Heroic Warrior sgmilne's Avatar
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    Optikk just arrived which really caught me off guard. It was only yesterday that I was thinking he'd maybe be here next week at some point if I was lucky. I think that could be the quickest shipping time yet.

  17. #1842
    Heroic Warrior byinfernoslight's Avatar
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    Another arrival here. Let's hope they continue to be this fast in the future.

  18. #1843
    Heroic Warrior Woodland Warrior's Avatar
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    Man that's fast. Glad to hear that they are starting to show up.
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  19. #1844
    Heroic Warrior Motorthing's Avatar
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    Mine too - 11 days from postage to here - that's the way it should work.

    Optikk is very, very cool.

  20. #1845
    Heroic Warrior Rodster6's Avatar
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    Got my Optikk today too. A day of watching NA ahead now lol.

  21. #1846
    Heroic Warrior Neil's Avatar
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    Optikk arrived for me today as well.
    Only 10 days to get here - that's actually a reasonable time!

    By that standard Tytus should be with me on Monday....

  22. #1847
    Gimme Granita! Scorpia's Avatar
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    Optikk arrives in Brighton.

    I'm shocked about customs- I've never had any for MOTUC figures, even Wun-Dar and Evil-Lyn. I thought the lower limit was a declaration of £18 (or equivalent). Can anyone confirm?
    Most-wanted MOTUC: Granita - Hunga the Harpy - Spinnerella - Melaktha - Vultak - Dylamug - Crita - Mermista Sprag, Sprocker and Spritina

  23. #1848
    Heroic Warrior MastersOfTheUK's Avatar
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    Optikk arrived here in Plymouth today, no customs as usual, great

  24. #1849
    Spirit of She-Ra ! Angel-T's Avatar
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    Good News, I hope he makes it down into Cornwall today as well!
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  25. #1850
    Heroic Warrior Woodland Warrior's Avatar
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    Bloomin heck! MasterofTheUK and Motorthing getting figures early? There must be some sort of Blue moon or flock of flying pigs!!!
    sgmilne am I right in thinking you are in Dundee? If so then it can't be long until Optikk is making his way to me.
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