November 12, 2012, 01:20pm
Agreed, Prince Adam's Dad. I work in Guest Relations, and people who scream at me get NOTHING. You get a lot farther with calm logic and respect than with screaming and attitude. Customer service reps can sense hostility and it automatically makes them not want to help you. There's no reason top be hostile with them! They didn't do anything to you. The person on the other end of the phone doesn't know who you are, and is not trying to screw anyone over. They're just at work, trying to earn their daily bread. Act like a professional and you will be treated like one.
Last edited by Customikey; November 12, 2012 at 01:24pm.