Page 1 of 23 12311 ... LastLast
Results 1 to 25 of 555

Thread: MOTUC News: King Hssss, Lord Masque, Snake Mountain, Point Dread, Teela & more!

  1. #1
    Master of Nihility MOTU_Maniac's Avatar
    Join Date
    Aug 2009
    Location
    Somewhere Between Heaven and Hell
    Posts
    10,335

    MOTUC News: King Hssss, Lord Masque, Snake Mountain, Point Dread, Teela & more!

    Here is a message from Skeletor's Love Child over on the Matty forums:

    This is going to be a long one so before you settle in make sure you have your beverage of choice and some snacks handy.

    King Hssss
    As of right now he will not be available until January 2016. For the reasons why please see below…

    His face can’t be seen and he’s licking the side of the blister…





    This awful China stamp right in the middle of his chest…



    There’s no articulation in the major snake head and it was glued on crooked.

    The team wants nothing more than to get this figure right so we went back to our manufacturing team and gave specific instruction for the issues listed above to be fixed.

    Lord Masque
    You pointed out that his colors were incorrect and we made a note of it. Our counterparts in Asia, however, did not. Upon receiving the production models we knew immediately this wouldn’t be acceptable so we scrapped every unit and started over. That being said, expect him to arrive a little late. He’s the January Collector’s Choice figure and while he will still arrive then don’t look for him until the end of the month.

    Snake Mountain

    Yes, it was displayed during the MOTU Film Festival at the Egyptian Theater. No, it was not touched or scaled down. We literally unpacked it from its SDCC box and put it in the same case that was used in San Diego. No switcheroo. No sizing witchcraft. No changes. We sent all the accessories that were originally displayed with Snake Mountain at SDCC to the Egyptian; if it appeared there were items missing that were previously on display this could be because a different team was in charge of assembly and may have forgotten/didn’t know to include them. As for the final size of SM, the only real change will be that it won’t be as tall; no other pieces have been resized and we are still working out costing to determine the final cost.

    On another note…

    I have read most of the threads on multiple MOTU centric boards and there’s an underlying theme criticizing this team’s lack of transparency. Let me be the first to say we have no problem sharing certain information regarding figures and the process to create them, but to think this entitles you to know every decision that is made the minute it is discussed…it’s not realistic. Most of you go to work every day with no clue of what’s going on in the higher echelons of your management; working at Mattel is no different. Over the course of one year I have had nine different managers, each with their own thoughts on how or IF this brand should continue. NINE. If we were to be honest most of us haven’t had that many bosses in the entirety of our careers. As if that weren’t already a challenge we also contend with a limited amount of resources since Matty Collector is niche and the priority lies with core brands like Hot Wheels or Barbie (example: core brands receive anywhere from five to ten designers, Matty Collector currently has one who btw works on four other brands).

    Yes, we know you love and are passionate about MOTU. Yes, we know you are paying your hard earned money for these figures so you are entitled to have an opinion. However what you don’t seem to realize is that your angry, profanity laced posts do not display you in the best light of the eyes of Mattel management, and it’s extremely difficult for my team to fight for the brand when screenshots of some of your “opinions” have been brought into meetings. I’m not here to wag fingers or spank anyone’s hands behind the comments that have been posted over the past few months, but I do want to remind you of a few things:

    1. We are on top of things to the best of our ability even when you think we’re not;

    2. Everyone on the team is human and when you’re human there’s always a chance that mistakes will be made. None of us can control every aspect of things such as quality control, and since no one on the team is moving to Asia to supervise the painting and assembly of every single figure (and let’s be honest, neither are you lol) there will always be the possibility of a product not meeting expectation. There is no god on my team who knows all, sees all and can be everywhere handling everything simultaneously. It’s cool to be angry, everyone is entitled to their emotions and far be it from me to tell anyone how to feel. But some of the acts of disrespect we’ve seen on the boards because a figure didn’t turn out exactly how or when you thought it should? Not cool at all. Please show us the same patience and respect you would like to receive.

    Let me be very clear: the team loves what we do and we love the brands we work on. We are doing the best we can with what we have to get you the best product possible, have a little faith in us.

    Skeletor’s Love Child
    UPDATED:

    1. Long periods of silence have been occurring when issues come up, like with Teela/Point Dread and King Hssss torso. Yet transparency was a key word used by the new team at SDCC. Why the lack of communication on these issues?

    The silence is due to us being extremely busy trying to work on product for 2016 and any remaining 2105 issues that need resolving. We are fully aware of everything that is going on and being commented on. But we are just a very small team. Sometimes it is hard to be able to respond.

    2. Why did MattyCollector remove comments/questions about the Point Dread set from the Matty forums and place them into a moderation queue? It gave some fans a negative impression.

    It happened because the comments turned hostile, disrespectful and contained unsavory language. We did not make the decision to move the comments, the forum moderators did.

    3. Why the continued use of stickers instead of sculpted/painted details? This started with the Grayskull dungeon grate.

    This is something that has been done in the classic product and will most likely continue when it can be used effectively. Most of the time it is due to the fact that cost reductions were required in order for the product to actually make it through to production, and instead of having no detail at all, a label allows for full color decorations as apposed to none. Paint ops are very expensive in production so we have to be very mindful as to where they go, and which ones are the most necessary.

    4. There have been some complaints about the amount of detail in the figures being inconsistent, with some having much more than others, thus making some figures "stick out" in the collection. Why is the design detail and paint detail not consistent figure-to-figure?

    This is something we are aware of and trying to make sure it stays consistent, but ultimately every character is unique, and with it comes a unique production cost. We wish every figure could be full of amazing deco, and oversprays and washes, and every little detail painted, but in the real world of toy production that isn’t always possible. We could raise the cost of the figures, but we feel that would be a bigger problem.

    5. There is an overall concern for the quality of product going forward due to recent problems. Others fear that great looking prototypes will come out far different in production, like the Point Dread Teela figure. What can you say about these concerns?

    We ask just to stick with us. We understand that there are certain issues with some figures, but it's not every product and every figure. That Teela figure was meant to be an added bonus to the Point Dread set, it was not meant to be a stand alone Filmation-accurate Teela. That set including the Point Dread Cave/Mountain, Perch and Talon Fighter had a lot of issues that had to be resolved and focused on and some things like Teela’s face went under the radar, and for that we apologize. But because of that we are more highly aware of the issues that are coming up and are taking steps to try and make sure that doesn’t happen moving forward.

    6. Fans still do not know the price of the Talon Fighter and Point Dread playset and we're only a few months from its release. This can make it hard for folks who need to budget ahead of time, especially on a likely big ticket item. What is the price?

    We believe this information was already shared but in case it wasn’t the price is $125

    7. Point Dread shrunk significantly from the first glimpses we got in a video by Brandon. Why were we teased something that was shrunk, and why did it shrink in size?

    First off, what was “sneaked” to you guys was only meant to be a little glimpse at the things we were working on, and not exactly what was coming out. Secondly, many times things have to change from the initial sculpt/prototype that we get, either due to tooling limitations or safety issues. In this case it was both. We had to take out some size from the main base section in order to bring down our tooling cost (which is extremely high on large items that have lower run quantities), instead of taking it out of the main attraction which was the Talon Fighter. We felt this was an acceptable sacrifice.

    8. The added plastic/"stone" piece inside the upper portion of Point Dread to support the Talon Fighter takes up a lot of room. Why was this added and can it be removed once a customer receives the playset?

    That stone section was something that had to be added to help keep structural integrity and support the weight of the Talon Fighter when it is placed on top. That section (which we tried our hardest not to add) was something that had to be added for safety concerns. Trust us when we tell you it looks 100 times better than what was first proposed. Yes it could be removed if the customer wishes to, but it is not something that is approved or recommended by Mattel.

    9. The floor sculpting on Point Dread seems different, and of lesser quality than the floors of Castle Grayskull. Why is the floor sculpt not consistent with Castle Grayskull, since this is made to attach to the castle playset?

    Point Dread is an entirely separate set, and only the top half is meant to attach to the castle (which it does) just like the original toy. The bottom section is so that you can have a cool perch/display for the Talon Fighter even if you do not have a Castle Grayskull or if wish to display it separately.

    10. The Point Dread computer appears to be out-of-place, and not styled to match the vintage cardboard design. Others feel it looked better in silver than black. Why the changes?

    That is what was turned over by the Horseman and we have no problem with the design. It was meant to be more of a modular part that could work outside of the set, or any where you put it. We chose to change it to black to match the original cardboard design better.

    11. Some think the Talon Fighter is smaller than the prototype. Is this the case? And if so, why?

    The Talon Fighter is exactly the same size as the prototype. See our previous response to Question 7 for what was changed in Point Dread.

    12. Paint ops shown on the Talon Fighter appear to be of lesser quality than prototype. For example, the red seems just plopped onto the vehicle with no gradation between the red and the yellow. Also, some reports say the back is solid red and the guns have no paint ops. If this is accurate, what happened with the paint?

    That is not accurate. Please wait and review the actual photos/product before making judgments based on reports that may be based on inaccurate information.

    13. There are still no official, detailed pics of Talon Fighter and Point Dread from Mattel. Will you post any soon?

    Official pictures are shown when the product pages are released. Those should be shown very soon.

    14. Will two figures fit easily inside the Talon Fighter?

    Yes, maybe even three.

    15. Fans at Grayskull Con reported the Talon Fighter may have trouble balancing on the Point Dread perch. Is there any information about the proper way to display it?

    It will securely rest on the perch, there is even a nice attachment system on the perch which helps it stay locked on. We don’t suggest any hard bumps when it is attached to Castle Grayskull, just because it is so top heavy.

    16. There does not appear to be a hole in the bottom of the Talon Fighter for a flight stand like Wind Raider and Jetsled. Why is this?

    We focused on making it work with the perch stand and it was just something that we missed, and it was too late to add when we caught it.

    17. The flat feet on the Talon Fighter differ significantly from the grasping position of the original. Some feel they don't match the aesthetic of the rest of the vehicle. Why were they designed this way?

    We don’t think it was for any reason other than stability. It was a design choice the Horseman went with, and we think it works and looks great.

    18. Teela's face sculpt appears to have almost no chin, her lower lip is too big, her face too round, and her nose mis-shapen. This is much different than early picture of prototype. Basic assumption is something very bad may have happened with the mold making process. What can you tell us about why she looks this way?

    Human error. Sometimes things happen and we try to catch them all, but ultimately we can’t focus 100% on everything. We know the feelings towards that face sculpt, and will take that into consideration moving forward. Again that figure was meant to be a bonus add-in. You will get a proper Filmation great looking Teela soon.

    21. In both an SDCC video and in writing on the "Ask Matty" forum of Mattycollector, Toyguru stated that the torso for the 200X King Hssss in the 2015 two-pack with Snake Armor He-Man would be included with another figure in the 2015 Club Eternia subscription. When asked about the torso at SDCC, the Mattel representatives seemed to have no idea what was happening with that. The subsequent announcement that it would be included as an out-of-sub figure enraged subscribers. They now have to pay extra for something they were assured by the brand manager would be included in their subscription at no extra charge. Some complaints were filed through the Better Business Bureau as a result. Many fans feel this issue has still not been resolved to their satisfaction. What can be done to address this?

    We are still working on the figure. This is addressed in the previous update from today.

    22. Several figures, such as Queen Angella and Mara, had paint op problems, particularly with their eyes being misaligned, or "derpy" in the words of numerous fans. Also, the lack of paint ops on accessories, attributed to cost concerns by Mattel, has become more prevalent. And, paint opps such as shading/washes have decreased considerably on most of the figures compared to previous offerings. What has changed with the paint ops, especially with the female eyes, on the figures and why?

    We are aware that the eyes have been a problem and it has been a problem on our side as well. We are trying to set quality standards with our factories as to what is acceptable and what is not, especially with the female eyes. We are working to make sure it is improved. If you are looking for a specific answer we have none. These figures are all painted by hand, so there is always room for human error. It's not possible to go over there and watch every single person on the factory floor.

    23. Was anything missing from the Snake Mountain setup at the recent He-Man & She-Ra Day event in Hollywood? The interior seemed too spacious and empty in comparison to Castle Grayskull.

    Yes most of the interior had not been included in that model which is the same model from SDCC. That is why it was only displayed from the front at SDCC.

    24. On Snake Mountain, the pictures reveal that Skeletor's Scrying Table was not assembled correctly. Would you assemble it and take photos for fans to see?

    When we have all the sculpts and details finalized you will get proper photos of what is included.

    25. Will the net be added to and included with Snake Mountain, so the trap door empties into it? It was shown on the original blueprint.

    Yes.

    26. Fans were hoping the monster pits on the floor of Snake Mountain's interior would be sculpted items. Will they be sculpted, or will they be stickers? A sculpted pit was shown on the original blueprint.

    That is currently still in development. A lot of things are still being figured out so we can not say yes or no. We don’t want to have another King Hssss issue on our hands!
    Last edited by MOTU_Maniac; October 22, 2015 at 11:44am.
    ......... ........

    MOST WANTED MOTUC figures:
    Ice Armor He-Man, Sagitar, Master Sebrian, Snake Mountain Man, Filmation Mer-Man, NA Prince Adam, Dylamug, Fang-Or, Major Header, Granita, Great Black Wizard, Quakke, Delora/Hawke, Dree-Elle/Montork, Tuvar, Badrah, Disco Skeletor, Songster, & Stridor

    *My iTrader Feedback
    *My MOTU_Maniac Feedback Thread

  2. #2
    Heroic Warrior
    Join Date
    Feb 2010
    Posts
    203
    Thank you for the update...

  3. #3
    Heroic Warrior Twistedpsyche's Avatar
    Join Date
    Aug 2015
    Location
    The Granite State
    Posts
    375
    Well that's a bummer on King HSS and Lord Masque, but I'm glad they'll be done correctly, thanks for the QC.

    As to the rest of the post: Well said, I couldn't agree more.

    Oh and thanks for taking the time to give us an update, it is most appreciated.

  4. #4
    Heroic Warrior AdultCollector's Avatar
    Join Date
    Feb 2009
    Posts
    3,242
    I greatly appreciate the communication and quality control!

  5. #5
    Daemonite Scum! Jobber's Avatar
    Join Date
    Nov 2005
    Location
    The Void
    Posts
    987
    How about a Price Point on Point Dread and the Talon Fighter??
    "A Person Who Is Willing To Die For Someone Else, Has Nothing To Live For Themselves!"

    ~ Me ~

    FeedBack:
    http://www.he-man.org/forums/boards/...d.php?t=141117

  6. #6
    Heroic Warrior
    Join Date
    Aug 2008
    Location
    Austin, TX
    Posts
    575
    It was nice to see an update. Hopefully there is a quick followup with info about the Talon Fighter. Also, the talk of all the different managers and ideas sounds like the same issues Scott ran into as well. Maybe things at Mattel haven't changed as much as we thought
    Last edited by He-Metayer; October 22, 2015 at 12:06pm.

  7. #7
    Illumina & Cat please! Darkspecter's Avatar
    Join Date
    Jul 2004
    Location
    Ontario, Canada
    Posts
    15,473
    I actually preferred the colours of Lord Masque we were shown vs cartoon accuracy, but I understand why more people would want it that way.

    Delaying figures to fix them is perfectly acceptable AND commendable. I'm always happy to hear this. Releasing figures with problems to meet the schedule is terrible, and it seems like this has happened a few times in MOTUC...so I am very glad to see they are taking "quality" seriously.

    I do have to admit, I am a little bummed out they did not mention if the Laser Power/Laser Light figures CAN be shipped to international customers. They have been left in an uncomfortable state of limbo ever since it's been known they contain electronics.
    Take part in Illumina Day! Let people know who she is and help get her in MOTUC.

    http://motuc-illumina.proboards.com/...cgi?board=talk

    You can join the Illumina Facebook page here!

    https://www.facebook.com/Illumina.Sleetah

  8. #8
    Heroic Warrior guardianmonkey's Avatar
    Join Date
    Oct 2011
    Posts
    548
    does anybody really have faith that the final figure is going to be that different? there is an awful lot of customer-blaming in this person's statements.

    who is Skeletor's Love Child? what do they even do at Mattel?

    Quote Originally Posted by Darkspecter View Post
    I do have to admit, I am a little bummed out they did not mention if the Laser Power/Laser Light figures CAN be shipped to international customers. They have been left in an uncomfortable state of limbo ever since it's been known they contain electronics.
    and STILL no price given for the Talon Fighter.

  9. #9
    Heroic master of drums DrumMaster's Avatar
    Join Date
    Jul 2011
    Posts
    312
    Thank you ! May the Force be with you !

  10. #10
    Heroic Warrior Scott's Avatar
    Join Date
    Jul 2009
    Location
    MO
    Posts
    198
    I actually think the snake licking the package is rather cool and funny! The China stamp is not. Glad about the Lord Masque corrections as he has been one of my most wanted figures through the years. Nine bosses in a year? On any given single DAY of the week, I technically have at least 12 bosses and I'm not even the lowest on the ladder. Go corporate America, go. I do want to say I am still thankful for this line and enjoy these figures every month. Going to get into my sub box that came yesterday right now...

  11. #11
    Illumina & Cat please! Darkspecter's Avatar
    Join Date
    Jul 2004
    Location
    Ontario, Canada
    Posts
    15,473
    Quote Originally Posted by Scott View Post
    I actually think the snake licking the package is rather cool and funny! The China stamp is not. Glad about the Lord Masque corrections as he has been one of my most wanted figures through the years. Nine bosses in a year? On any given single DAY of the week, I technically have at least 12 bosses and I'm not even the lowest on the ladder. Go corporate America, go. I do want to say I am still thankful for this line and enjoy these figures every month. Going to get into my sub box that came yesterday right now...
    I hear you. I'm just below "management" at my job and I have 16 bosses or so. Nine is nothing. NOTHING!
    Take part in Illumina Day! Let people know who she is and help get her in MOTUC.

    http://motuc-illumina.proboards.com/...cgi?board=talk

    You can join the Illumina Facebook page here!

    https://www.facebook.com/Illumina.Sleetah

  12. #12
    Heroic Warrior wayne-klops's Avatar
    Join Date
    May 2005
    Location
    Fishers, Indiana
    Posts
    3,348
    All I can say is....wow. This is probably the most unprofessional thing I have seen come from a company representative. Way worse than the worst thing Scott ever said. I agree that there are fans who say vile and horrible things,and I don't condone that....but it comes with the territory. Rather than give us a comprehensive update on things, they chose to chastise us. Very unfortunate.
    Harken the coming of Tuskador!!
    New List of Most wanted figures: Dylamug, Quakke, Lizzor, King Miro, Granita, Sagitar, Hawke, Artilla, Hoove, Kayo, ABC Giants

  13. #13
    Heroic Warrior Stygian360's Avatar
    Join Date
    Jul 2012
    Posts
    3,238
    Great update SLC!! Since the beginning communication for this brand has been a love/hate. When Scott was managing fan interaction and would try to do damage control by sharing as much as he legally could fans still got angry and hate filled. When Scott seemed to temper his communication and even pull back occasionally fans got angrier still. It's simply the nature of fandom unfortunately. Some collectors are content to simply buy the toys and enjoy the hobby, while others invest themselves totally and completely- body and soul- into these figures. Perhaps they go too far at times, but their ongoing passion is part of what's kept this brand alive for so long and I personally wouldn't have it any other way. However, as you represent those on the receiving end of the 'scarier' elements of this passion SLC I certainly empathize as to why you would call out this vitriol- and rightfully so. If only fans could be uber passionate and supportive (with their dollars), but also be consistently respectful to those managing the brand. Perchance to dream of such a world.
    Harken the coming of Dragstor!!

  14. #14
    Heroic Hyperborean NorthCoast's Avatar
    Join Date
    Apr 2008
    Location
    Michigan, USA
    Posts
    2,681
    Oh boy, this won't end well...runs for cover
    Hey Super 7, Snake Mountain rocks! Let's Kickstart it!

  15. #15
    Smile! Prince Adam's Dad's Avatar
    Join Date
    Jan 2004
    Location
    Southern Maryland
    Posts
    4,893
    Looking at replies by wayne-klops and Stygian360 in succession pretty much sum up why this is such a thankless job.
    Got Man-E-Faces, Give 'em Whiplash when I Battle-Cats

  16. #16
    Heroic Warrior
    Join Date
    Jan 2009
    Posts
    498
    Any chance of getting the 200X King Hssss legs with this figure? It makes more sense and since he's been delayed, maybe there's time to make this change.

  17. #17
    Heroic Warrior mjw41's Avatar
    Join Date
    Oct 2009
    Posts
    3,896
    Quote Originally Posted by guardianmonkey View Post
    does anybody really have faith that the final figure is going to be that different? there is an awful lot of customer-blaming in this person's statements.

    who is Skeletor's Love Child? what do they even do at Mattel?
    SLC is a mattel employee and a part of the new matty team we met at SDCC. Yes there should be customer blaming in her post, If you read some of the crap customers said over on ask matty when upset over stuff. A lot of people really hit below the belt using foul language etc. Customers have a right to voice their being upset or their concerns Mattel doesn't mind that but all they are asking is we word them with the same respect we would expect and she was right to point that out because it makes the fan base look very bad to upper management.
    Looking forward to a very bright 2016 with MOTUC Collectors Choice, He-Man and the Masters Of the Universe animated Filmation line, Thundercats & SNAKE MOUNTAIN

  18. #18
    Widget strangerbeyond's Avatar
    Join Date
    Feb 2015
    Location
    Los Angeles, CA
    Posts
    10
    Quote Originally Posted by wayne-klops View Post
    All I can say is....wow. This is probably the most unprofessional thing I have seen come from a company representative. Way worse than the worst thing Scott ever said. I agree that there are fans who say vile and horrible things,and I don't condone that....but it comes with the territory. Rather than give us a comprehensive update on things, they chose to chastise us. Very unfortunate.
    I completely agree.

  19. #19
    Heroic Warrior wayne-klops's Avatar
    Join Date
    May 2005
    Location
    Fishers, Indiana
    Posts
    3,348
    Quote Originally Posted by Prince Adam's Dad View Post
    Looking at replies by wayne-klops and Stygian360 in succession pretty much sum up why this is such a thankless job.
    I certainly wouldn't want the job. I would rant all day to my co-workers, friends, family, but what I wouldn't do is say these things publicly to the customers who help keep my job. I've worked in fast food, retail, and in a call center, and I know how rude and terrible people can be. I definitely think society in general, but especially online, could stand to have a lot more civility and respect to people, and while people have the right to say the nasty things they say, it doesn't mean they should. I think you need terribly thick skin to be in the public eye, whether it be a politician, a celebrity, or a public relations person for a company.

    I don't blame Skeletor's Love Child, or any of the Matty team, for being mad and hurt by the things they've read. But the way to combat that is to acknowledge your mistakes, say you'll work to make them better, and then talk about positive things going on with the line. Not "you all are big meanies!" .

    Also, really none of the major issues that are worrying fans right now were addressed. What about international/European availability of the Laser two pack? Prototypes for the Classics 2.0 subscription? Point Dread price, addressing the quality issues with the Teela that comes with it? The fact that Dragstor's torso color is black?

    It's good to finally hear from the team, but I don't think it helped any, and probably actually hurt them.
    Harken the coming of Tuskador!!
    New List of Most wanted figures: Dylamug, Quakke, Lizzor, King Miro, Granita, Sagitar, Hawke, Artilla, Hoove, Kayo, ABC Giants

  20. #20
    Heroic Hyperborean NorthCoast's Avatar
    Join Date
    Apr 2008
    Location
    Michigan, USA
    Posts
    2,681
    I personally don't see the wisdom in addressing fan behavior in any way, shape or form. You aren't going to stop it and you're only going to ostracize more people.

    Suggesting that it's causing Mattel managers to look at the fan base in a "less than favorable light" (my words) was not a very smart move IMO.

    Nothing to gain from this at all.
    Hey Super 7, Snake Mountain rocks! Let's Kickstart it!

  21. #21
    Master Of Vocals Mye-Kah B's Avatar
    Join Date
    Jun 2002
    Posts
    1,808
    I think the chastising was necessary. Glad someone finally did.

  22. #22
    Heroic Hero Grayskull's Heir's Avatar
    Join Date
    Apr 2000
    Location
    Castle Grayskull
    Posts
    3,164
    I'm glad they seem to be taking QC more seriously now. I still think they might use a different factory than before because of the different nature of the QC issues we are experiencing.

    What I didn't like about this post was that none of the really urgent and big issues have been addressed. King Hiss still is an extra figure at additional cost, still no news on PD's price point, nothing about the Laser figures (do they ship overseas?), no production sample of HMATMOTU He-Man etc.

    As for the fan blaming, I still think Matty have brought it on themselves.
    Awesome sticker included!

  23. #23
    Heroic Warrior Cottonwood's Avatar
    Join Date
    Aug 2009
    Posts
    132
    Loved the reply from SLC... Who I believe is Brandon S.???

    And yes, the "new" team deserves support and patience.

    They have been pumping out/ seeing
    this line gets in our hands EVERY month!!!!

    This line carried forward all these years with positivity and loyalty.
    I too, have been guilty of cranky
    / nasty posts and it's really counter productive when we get such quality work.

    Let's give them more than just $$$ and unfair vitriolic behavior.
    Fantastical!

  24. #24
    Illumina & Cat please! Darkspecter's Avatar
    Join Date
    Jul 2004
    Location
    Ontario, Canada
    Posts
    15,473
    Quote Originally Posted by wayne-klops View Post
    All I can say is....wow. This is probably the most unprofessional thing I have seen come from a company representative. Way worse than the worst thing Scott ever said. I agree that there are fans who say vile and horrible things,and I don't condone that....but it comes with the territory. Rather than give us a comprehensive update on things, they chose to chastise us. Very unfortunate.
    Quote Originally Posted by strangerbeyond View Post
    I completely agree.
    This isn't really anything new, though. Scott (Toyguru) and He-Man.org staff have told us all before that if customers are unhappy/upset about something and state it "professionally", Mattel is more likely to take it seriously. If you scream, swear, rant and rave...you get looked at like you are a crazy person and immature (even if you are well within your right to go crazy at that point).

    Skeletor's Love Child let us know that they are listening to us and take screenshots of posts by customers and present them to management. If they have well thought out and explained reasons why customers are upset, it goes a long way.

    If you post: "Those dirty, lazy, ***** ruined my favourite figure and cancelled my subs. ***** them all!" It probably won't help.

    Quote Originally Posted by Cottonwood View Post
    Loved the reply from SLC... Who I believe is Brandon S.???
    Brandon Sopinsky. He's the guy in all the MattyCollector videos now.
    Take part in Illumina Day! Let people know who she is and help get her in MOTUC.

    http://motuc-illumina.proboards.com/...cgi?board=talk

    You can join the Illumina Facebook page here!

    https://www.facebook.com/Illumina.Sleetah

  25. #25
    Heroic Warrior guardianmonkey's Avatar
    Join Date
    Oct 2011
    Posts
    548
    Quote Originally Posted by wayne-klops View Post
    All I can say is....wow. This is probably the most unprofessional thing I have seen come from a company representative. Way worse than the worst thing Scott ever said. I agree that there are fans who say vile and horrible things,and I don't condone that....but it comes with the territory. Rather than give us a comprehensive update on things, they chose to chastise us. Very unfortunate.
    my feelings exactly. instead of owning up to their responsibilities, they take this opportunity to bash customers and to dodge blame.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •