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Thread: Canadian MOTUC Shipping Discussion

  1. #3051
    Fighting Foe Fan Whiplash7's Avatar
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    Got my March sub today. Paid $10.57. Just the two figures.

  2. #3052
    Heroic Warrior erik352's Avatar
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    oh crap, got ding $12.96 (for 3 figures)! This is crazy! This is the first shipment that I had to pay tax since...I think maybe the Legion 12 figure set from way back! It would really be nice to see how high the 2014 Thermometer will go up!

    Man, i wonder if I'll get ding with Strobo in the next few days....

  3. #3053
    Heroic Warrior sgreg's Avatar
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    Quote Originally Posted by erik352 View Post
    Man, i wonder if I'll get ding with Strobo in the next few days....
    that's what i am wondering too. the DHL fees are more than duty/tax. that's really stupid.

  4. #3054
    master of hiphop
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    well i went on the matty forum to ask about the refunds on shipping.. and my post was deleted.. so i guess that is their way of saying Shut up
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  5. #3055
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    Quote Originally Posted by AGE View Post
    well i went on the matty forum to ask about the refunds on shipping.. and my post was deleted.. so i guess that is their way of saying Shut up
    Well that is a real slap in the face and does a lot a damage in the customer relations department for passionate customers who are committed to the line. When I called DR last weekend I had to find the direct thread on the Matty forums for the rep and then she was able to send out the refund. I doubt anyone will get an automatic refund. You will have to complain and call them. I have to say this has got to be the worst customer service I have ever seen. I guess they don't appreciate genuine questions pertaining to their statements and want to muzzle the Canadian and other international fan base on the forums so you don't scare off the potential sub buyers in the summer. Good luck to them. Hope you get your refund. TG said this was a simple fix, yeah right. Jump through some burning hoops first and earn back your $8.45 seems to be their motto! How does he hold onto his job?

  6. #3056
    Heroic Warrior Balthus Dire's Avatar
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    Because like it or not, we're a vocal minority until the subs are in jeopardy. They care about numbers, not a handful of us crying the blues on their forums. That was made pretty obvious by the fact that they didn't give two hoots about the map overcharge until a huge amount of people blasted the forums about it.

    I'll be emailing CS this week about my refund for sure, and I'll be sure to cite the thread.


    Also, if we're paying an extra $10 for just two standard figures, DHL is going to absolutely destroy us on the Foe Men shipment. This seriously sucks.

  7. #3057
    Heroic Warrior CanadaClassics's Avatar
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    Quote Originally Posted by erik352 View Post
    Man, i wonder if I'll get ding with Strobo in the next few days....
    a single figure is below the $40 amount to tax...he should get through as well as Snake Face...but MAY (Karatii / FFM) will be another hit.

    Anyone that ordered a Filmation sub and has a regular sub...might want to keep them APART...we pay $13.75 per one figure so that is $27.50 on top of the cost of figure, IF a single figure gets through...we should know by the first of next week. But we pay 21.60 ship for 2 figs and the value of 2 figs IS enough for DHL to duty them for a minimum of $10...usually it is more with thier "fee".

    So any dual sub holders will save $ 5+ dollars and more a month from July through Dec with separate shipping. Scary isn't it...it may be cheaper to ship the 2 subs APART.
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  8. #3058
    Slave Girl for MOTUC! Jean's Avatar
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    It's starting to feel like the good old days when the Loonie was barely worth 65 cents US and it seemed like we were paying twice as much to get products from south of the border. Good times.
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    No Slave Girl? Watch us hurl!

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  9. #3059
    Make Prahvus please!! marndt8448's Avatar
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    Quote Originally Posted by tuque74 View Post
    Well that is a real slap in the face and does a lot a damage in the customer relations department for passionate customers who are committed to the line. When I called DR last weekend I had to find the direct thread on the Matty forums for the rep and then she was able to send out the refund. I doubt anyone will get an automatic refund. You will have to complain and call them. I have to say this has got to be the worst customer service I have ever seen. I guess they don't appreciate genuine questions pertaining to their statements and want to muzzle the Canadian and other international fan base on the forums so you don't scare off the potential sub buyers in the summer. Good luck to them. Hope you get your refund. TG said this was a simple fix, yeah right. Jump through some burning hoops first and earn back your $8.45 seems to be their motto! How does he hold onto his job?
    Any chance you (or Balthus) could provide a link to that thread, since I'm assuming all of us will have to call, or email to get our $8.45 back.

  10. #3060
    Heroic Warrior Bushmonster31's Avatar
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    Someone should start a "Post here when you've got your map refund" thread!

  11. #3061
    Court Magician j-man's Avatar
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    This shipping is getting crazy. So i paid like 38 bucks for shipping (dr man, 2 king heman and 2 fangman) and then i get hit for 10 bucks duty then 7 bucks cod fee - so wait, i am being charged for paying duty?? You not only pay duty, then have to pay because you paid???

    Is it possible to change from DHL - or what is going on here - i am furious. last month i had to pay 21 bucks. each figure is costing me like 40-50 bucks now!!!!!!
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  12. #3062
    Heroic Warrior Kid Canada's Avatar
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    Quote Originally Posted by marndt8448 View Post
    Any chance you (or Balthus) could provide a link to that thread, since I'm assuming all of us will have to call, or email to get our $8.45 back.
    It is located in post #2899 of this thread.

  13. #3063
    Heroic Warrior erik352's Avatar
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    I got an answer on MATTY forum regarding the map shipping refund, they just said:

    You will receive correspondence on this issue soon via email.

  14. #3064
    master of hiphop
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    just got an email from DR. Interesting.. so i B and Complain and then they reply

    We understand from looking on the forums that you have questions
    regarding the Map shipping refund for order *********. We show that
    the refund of 8.45 USD on your order ******** was processed on Monday
    3/25 and the funds were sent back to your bank on 3/26. Please allow up
    to 7 business days for the credit to be posted back to your account. If
    you have further concerns regarding this credit please work with your
    bank directly as the funds have been returned to them under transaction
    ID **********.

    If we can be of further assistance, please reply to this message. When
    replying, please be sure to include this and any other pertinent
    correspondence in your message.
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  15. #3065
    Heroic Warrior CanadaClassics's Avatar
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    Quote Originally Posted by Bushmonster31 View Post
    Someone should start a "Post here when you've got your map refund" thread!
    There is one now...got mine today...and I never asked...
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  16. #3066
    Heroic Warrior erik352's Avatar
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    Got mine today too, $8.10. I wonder if it help that we posted so many times on the Matty site and suddenly the remember about issuing the refund

  17. #3067
    Heroic Master of Logic Stickfa's Avatar
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    i just logged in to ask "why the hell did I get a refund?" .... I thought matty had like canceled my sub or something .... because they're that awesome.

    But if it's for the map, cool, 9 bucks for me.
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  18. #3068
    Heroic Warrior Balthus Dire's Avatar
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    My package came today with a $13 fee. This is seriously a joke. Looking closer, only $6 of that was actual customs while $7 was a brokerage fee for paying the customs.

    Like really ***??? I'm at my wits end with this garbage.
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  19. #3069
    Heroic Warrior erik352's Avatar
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    Are we the only country that got switch to DHL?? How about those guys in Asia or Europe??

  20. #3070
    Court Magician j-man's Avatar
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    I just called DR and they told me that i am NOT on DHL according to their "system". I asked if they wanted me to send them a photo of me holding up the box that says DHL on it for proof. They are getting back to me.

    I think we all got switched to DHL - but i dont see any options to change that.
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  21. #3071
    Fighting Foe Fan Whiplash7's Avatar
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    We didn't get switched to DHL. Mail on The Move hands it off to them, to ensure our packages get here faster (no Sweden), so now we get hit with the brokerage fee. If we were switched to straight DHL the shipping price itself would be different and we'd have the figures before most other customers.

    Of course if they would just mail the packages like a normal company, we would have them in the same time frame--if not faster---for cheaper prices and no brokerage fees.

  22. #3072
    Heroic Warrior CanadaClassics's Avatar
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    Quote Originally Posted by Balthus Dire View Post
    My package came today with a $13 fee. This is seriously a joke. Looking closer, only $6 of that was actual customs while $7 was a brokerage fee for paying the customs.

    Like really ***??? I'm at my wits end with this garbage.
    King He-Man and Fang Man? or Strobo?

    Everybody charges a "brokerage Fee" - FED EX ($10) CP ($8.25) UPS ($10) but most if you set up an account with them they wave it for you (UPS / Fed Ex) I called DHL Global Mail and they do not offer that service...the only good thing is we are paying the cheapest brokerage fee DHL ($7.50)
    Last edited by CanadaClassics; March 28, 2013 at 12:56pm.
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  23. #3073
    Heroic Warrior Balthus Dire's Avatar
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    KHM, Fang Man, and Manhattan.

    I was also going to call them to see if they could quit paying it for me to avoid the fee. I'm still going to try.
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  24. #3074
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    Quote Originally Posted by Balthus Dire View Post
    KHM, Fang Man, and Manhattan.

    I was also going to call them to see if they could quit paying it for me to avoid the fee. I'm still going to try.
    I used to be able to pay duty fees ahead of time when they were handled by UPS to avoid the brokerage charge.

  25. #3075
    Heroic Warrior CanadaClassics's Avatar
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    Quote Originally Posted by tHeMan View Post
    I used to be able to pay duty fees ahead of time when they were handled by UPS to avoid the brokerage charge.
    I asked DHL Global Mail about that kind of set up...and they say they don't do that.

    Anybody get Strobo yet? Really want to see what happens to a single figure with DHL Global Mail.
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