I agree with almost everything you said except for the being more open with the fans. I felt ToyGuru was to close to the fan base at times and came across as arrogant and polarizing. I like to be kept informed about the product I am buying but just stick to facts and the information that is vital and not giving some excuse why we did this or that. I have always been of the mindset that if you make a good product you don't need to sell it because it will sell itself,I always hated the excuses ToyGuru gave for QA issues and cost increases,I know costs go up and there is nothing that can be done about it but don't try to use that as an excuse for cheap and poorly constructed figures.I would rather pay more for quality figures than pay the current price for mediocre ones. I am sorry for going off topic a bit but I just hate excuses and I felt that was one of ToyGuru's problems when he communicated with fans.I believe the next brand manager should be honest and upfront but not to close to the fan base and just do his or her job and give us the best product they can for what we pay for and no excuses,if you mess up, admit it and fix it.That is how you keep your customer happy and loyal for years to come.