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  1. #1
    Heroic Master of Logic Stickfa's Avatar
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    Canadian MOTUC Shipping Discussion

    I ordered Egon and He-Ro from mattey collector over a month ago and i still haven't received them. I also purchased tri-clops and he isn't here either ... and we are coming upon the 15th again when webstor is available and i don't even have my aug. figures yet.

    And to top it off, there is no way to track them, that I can see anyways, because if i use the "findmyorder.com" thing they tell you in the confirmation e-mail you get, it wants your order # ... so i type it in, it then goes OH YA! Here it is! and it shows you a copy of the e-mail I JUST USED to get the information the website wanted .... it's a crazy logic loop.

    Am i the only one in this position? Am i freaking out early? .... should i just have patience?

    im not one to freak out .. but i cant track my package, i dont have my figures yet when i normally do by now, and i've dropped a decent amount of money on them ... anyone else worried?

    sorry if this has already been posted somewhere ....
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  2. #2
    Heroic Warrior
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    Same thing here, and I live in the Netherlands...it always took long, but never this long.....

  3. #3
    Heroic Warrior Urosinho's Avatar
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    Quote Originally Posted by Stickfa View Post
    I ordered Egon and He-Ro from mattey collector over a month ago and i still haven't received them. I also purchased tri-clops and he isn't here either ... and we are coming upon the 15th again when webstor is available and i don't even have my aug. figures yet.

    And to top it off, there is no way to track them, that I can see anyways, because if i use the "findmyorder.com" thing they tell you in the confirmation e-mail you get, it wants your order # ... so i type it in, it then goes OH YA! Here it is! and it shows you a copy of the e-mail I JUST USED to get the information the website wanted .... it's a crazy logic loop.

    Am i the only one in this position? Am i freaking out early? .... should i just have patience?

    im not one to freak out .. but i cant track my package, i dont have my figures yet when i normally do by now, and i've dropped a decent amount of money on them ... anyone else worried?

    sorry if this has already been posted somewhere ....
    Hi Stickfa,

    You do not have to worry!
    Since I cannot order motuc to Serbia (matty simply doesn't want to ship here, or digitalriver, whoever it is same for me)I have to order them to my friends all around globe.
    When ordered Mer-Man back in april to my friend in Toronto he was traveling more than month and a half. It has arrived around 5th of june!
    So eventually you will get the figures, plus you will have to pay approx 7 cad per figure as tax, or something else.

    cheers!

  4. #4
    GO HABS GO!!!!!!!!!!!!! Ironman's Avatar
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    I'm in Ottawa Canada and received my He-ro on Monday. What part of Canada do you live in? My guess is it's held up in customes cause you bought 2 figures.
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  5. #5
    Heroic Warrior Opticon's Avatar
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    Stuff always takes at least a month to get to me, so I'm used to it by now.


    Not happy about it, but used to it.

  6. #6
    Heroic Warrior badmouse's Avatar
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    Im from Japan and im keep waiting for my Try-Klops having the ship confirmation on 20. at the moment it's taking 14 days (T_T)

    how they ship it ? way it's take so loooong time to arrive?

  7. #7
    Heroic Warrior
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    to people in other countries...


    you guys should really find a way to hook up with a US California person... it would be so much less stressful to order and then get the figures because we could use USPS...(you can track a customs form)


    I would be willing to try it out.. if people were interested... for a slight fee...I get mine about 3-4 days after I order..

  8. #8
    Heroic Warrior
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    To be honest, I've waited up to 6 weeks for a couple of fiugres, but usually it takes about 4. There is nothing to worry about, they send it ground International, takes a long time but they'll get there.
    Jay

  9. #9
    Heroic Master of Logic Stickfa's Avatar
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    Quote Originally Posted by Ironman View Post
    I'm in Ottawa Canada and received my He-ro on Monday. What part of Canada do you live in? My guess is it's held up in customes cause you bought 2 figures.
    London Ontario .... near Toronto ... and i've only had to pay customs once ... and i always bought the same number of figures .... explain THAT.

    Also i am happy to see it isnt JUST me .... if it was i'd be freaking out. I dont mind it taking a while to get to me, as long as i know it is coming. This ISNT my first order, i have everything from grayskull to Man-At-Arms on my shelf ... and i plan to buy them all, some in duplicate, and im a 2010 subscriber .... so matty isnt new to me ... thats why i was starting to freak out.

    thanks for the fast and MANY replies. When you get them, please post here again. I want to know when i can expect mine, espically if you live in canada.
    Last edited by Stickfa; September 4, 2009 at 02:33am.
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  10. #10
    Widget
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    That is normal as international post will take 4-6 weeks, its just due to the system of the chosen method, not Matty or Digital River. And the number of figs has nothing to do with it either.

    I dont think there is a problem with Canada Post(CP) as I have had many things shipped to and from it. Actually I've used them all quite a bit-CP, USPS, FedEx, DHL and UPS and the different services they offer. FedEx ground and UPS ground are my least faves due to high brokerage fess. Items coming from the US I mainly use USPS express or airmail. Not a fan of the random inspections though as sometimes they will damage the item-luckily for me nothing has been damaged!

    As for GST, it is random on smaller amounts-sometimes they charge sometimes they dont, especially coming through CP. Almost guarunteed with the other companies though-not sure why. Pacakges that come slower through CP like international post, ground mail, airmail etc are charged a $5 handling fee + GST, express is $8+ GST, though those fees may have gone up since its been a few months since Ive used them. But thats it-I have never been charged anything else.

    As for MOTUC, I have always used UPS next day which so far has been awesome, more expensive yes, but it is trackable which to me far outweighs a package that is not and that will take 4-6 weeks to arrive, waiting and hoping it will show up and IMO a greater chance of it being damaged or lost with no recourse should a problem occur. All I am charged at the door is GST, which is usually around $3-$5 depending on how many I order. And as Whiplash mentioned, the only issue I have had has been that it has taken longer to get the shipment confirmation. For example 5 He-Ro's cost me $30 CND, 4 MAA $32 each, 3 tri-klops cost me $35 each delivered and he arrived on the 18th-so, three days to arrive.
    Last edited by Darth Boots; September 4, 2009 at 02:49am.

  11. #11
    Assimilate, or else!! krosfyah's Avatar
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    Quote Originally Posted by Stickfa View Post
    London Ontario .... near Toronto ... and i've only had to pay customs once ... and i always bought the same number of figures .... explain THAT.

    Also i am happy to see it isnt JUST me .... if it was i'd be freaking out. I dont mind it taking a while to get to me, as long as i know it is coming. This ISNT my first order, i have everything from grayskull to Man-At-Arms on my shelf ... and i plan to buy them all, some in duplicate, and im a 2010 subscriber .... so matty isnt new to me ... thats why i was starting to freak out.

    thanks for the fast and MANY replies. When you get them, please post here again. I want to know when i can expect mine, espically if you live in canada.
    Toronto here, I ordered 2 he-ro's (by mistake) the first arrived a week ago which was a lot faster than my usual experience (usually just under a month to get my figs) the second got here yesterday exactly a month later, I think MAA took longer than a month though, I just sit back aand relax, I almost always get the figure just before the new ones go live for sale.
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  12. #12
    Heroic Master of Logic Stickfa's Avatar
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    Quote Originally Posted by krosfyah View Post
    Toronto here, I ordered 2 he-ro's (by mistake) the first arrived a week ago which was a lot faster than my usual experience (usually just under a month to get my figs) the second got here yesterday exactly a month later, I think MAA took longer than a month though, I just sit back aand relax, I almost always get the figure just before the new ones go live for sale.
    thanks for the reply ... although you're in Toronto, that isn't far from me, and i haven't seen a thing. You don't have tri-clops yet do you?
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  13. #13
    Motuc Blister Eater OnlyOneSkeletor's Avatar
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    Quote Originally Posted by Ironman View Post
    I'm in Ottawa Canada and received my He-ro on Monday. What part of Canada do you live in? My guess is it's held up in customes cause you bought 2 figures.
    Yes I suppose you're right,same for me each time I'm buying mre than one figure,it may take til 45 days sometimes.

  14. #14
    Heroic Warrior
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    And STILL no SLL for me. Geeze. I'm starting to wonder if it will ever come. Anyone else in Canada (and BC specifically) still waiting?

  15. #15
    Heroic Warrior Tzadkiel's Avatar
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    I don't have mine yet either.

  16. #16
    Fighting Foe Fan Whiplash7's Avatar
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    You can read more about this here:
    http://www.he-man.org/forums/boards/...d.php?t=166955

    It's been getting worse for every figure throughout the year. I've gone with UPS since Hordak.

  17. #17
    Pretty cool, huh? a-star's Avatar
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    I began using UPS because the figures were taking up to 4 weeks to arrive, and often the customs charges brought the cost close to what it would cost to ship with UPS.

    UPS can be expensive, I pay about the cost of a figure and then some change every month. Bonus figures will be hellish, and I'm only going to use UPS for a few figures in 2010.

    I tried to buy the subscription with UPS, but it wouldn't let me, but I think that's better because I can just use UPS if I want to rush a bonus figure.

  18. #18
    Evil Collapsing Robot! Zodach's Avatar
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    I wouldn't blame Matty for this. They are offering you the cheap shipping, but it's First Class Mail International and that cannot be tracked. The Canadian postal service is very slow according to what I have been told by USPS.

    I know it's frustrating for international collectors to have to either pay very high shipping costs or to wait quite a few weeks for delivery with no tracking. Unfortunately Mattel is just passing along the shipping options that are available to them.

  19. #19
    Heroic Warrior Zuff-Man's Avatar
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    I wouldnt worry. The international Post option is painfully slow for us Canadian's. The figure tended to show up the day after I ordered the next one. I did the math for Customs andShipping and its only a couple dollars more to use UPS in the future. Frankly, do what I did and skip a couple Tim's and go for the UPS shipping.

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  20. #20
    Evil Villain!!! adam03's Avatar
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    I live in Edmonton and it ALWAYS takes a month and a few days. Today is exactly a month,I expect my He Ro`s to arrive in the next day or 2. Is this your first order?
    Quote Originally Posted by Amberbratt View Post
    to people in other countries...


    you guys should really find a way to hook up with a US California person... it would be so much less stressful to order and then get the figures because we could use USPS...(you can track a customs form)


    I would be willing to try it out.. if people were interested... for a slight fee...I get mine about 3-4 days after I order..
    By time you order and charge for shipping to you, that`s the exact cost I would have to pay, then i have to pay you to ship it to me and the slight fee? To me that looks more expensive than waiting a month. Plus now that the sub will kick in theres not much use in offering.
    Last edited by adam03; September 3, 2009 at 01:57pm.

  21. #21
    Fighting Foe Fan Whiplash7's Avatar
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    Quote Originally Posted by Zodach View Post
    The Canadian postal service is very slow according to what I have been told by USPS.
    LOL, that's hilarious, I've never had slow shipping like this ever. Not for anything, either within, or coming from out of the country.

    Quote Originally Posted by a-star View Post
    I began using UPS because the figures were taking up to 4 weeks to arrive, and often the customs charges brought the cost close to what it would cost to ship with UPS.
    Pretty much, figured I might as well throw in the few extra bucks. Even then it still takes a week b/c the shipping confirmation never comes until Friday/Saturday, but it's still better than waiting 5-6 weeks. I ordered MAA with UPS and got him before some people got Hordak. I might bite the bullet on a few figures here and there and do the long wait, but for now it's UPS until they get this sorted out.

  22. #22
    Heroic Warrior bigsexy_j's Avatar
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    not yet received Tri-Klops

    I still have not received my Tri-Klops so today I gave matty customer service a call. After having to read out my order number 4 times I'm told: "it was shipped out on August 19th and can take 6 weeks because of the non-tracking shipping option. It has only been 5 weeks so call back in a week" Previously I was told shipping would be 10 - 20 business days, so I asked what will they tell me diffrently then just keep waiting next week when I call. I was put on hold and he came back and said "because he has no tracking that they can not do anything"

    So I'm wondering what their customer service actually is there for? If you have a tracking number (which they send you and you can check yourself) they can tell you where it is, but if you don't they can't do anything after you order.

    Any else not receive him yet that lives in Canada? It doesn't take 6 weeks to drive it up here from California. I have had other figures take up to a month even with custom inspections.


    J

  23. #23
    Court Magician
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    I only just got mine yesterday, so I wouldn't worry to much yet. Give it another few days and see what happens. For some reason these things can take forever to get to Canada.

  24. #24
    Heroic Warrior Opticon's Avatar
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    Whoo, finally got my Triklops today. No customs charges either, bonus right there.

    Its sad, so many people around the site have been talking about getting their webstors, i started to think thats the one that I was waiting on....heh

  25. #25
    Wilderness Master Mountain-man's Avatar
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    I'm still waiting; hope Tri-klops show up this week. I may break down for faster shipping next time...

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