Canadian MOTUC Shipping Discussion

[Darkspecter]

okay i just got a confirmation for Icarius and Ray with Slime Blower. I have both of those already, what the hell is going on? .... is this what happened to you? .... Ill take them if I am not being charged, but what the heck? Where is my confirm for Demoman? should I phone them and find out?

WHY DO I CONSTANTLY HAVE TO CORRECT DR's *****?!

No, my situation was different. I was ordering Vigo and Wind Raider and for some reason, the Wind Raider changed to Skeletor in my cart, but I didn't notice until I submitted my order. Matty's site and Digital River are having some crazy problems lately. lol

[Stickfa]

No, my situation was different. I was ordering Vigo and Wind Raider and for some reason, the Wind Raider changed to Skeletor in my cart, but I didn't notice until I submitted my order. Matty's site and Digital River are having some crazy problems lately. lol

Tell me about it, I just phoned .... which is a nightmare because static and thick indian accents dont mix.... but from what I could understand they told me that I made the order, on January 8th. I was like nope, I have those figures already, there was no sale option on January 8th, and on top of it all, the order number i got was smaller on the new order than on the original order. 7 digits instead of 8.... so Im like can you explain that?

*hold please*

our escalation team will be contacting you.

Ya I bet they will. Im not enraged as long as i dont get charged for them, but sweet zombie jesus are they a terrible company. I've never had so many issues with 1 business ever..... randomly charging people for figures they didnt order on sale days that dont exist with order numbers that dont make sense? then tell me I ordered it? .... no megusta.

[Durendal]

My Wind Raider arrived today.

[Stickfa]

My Wind Raider arrived today.

Sweet! I hope i get mine today!

also

UPDATE: After phoning them yesterday, I got another e-mail. YOUR ITEMS HAVE BEEN SHIPPED! Total Cost: 0.00 .... for everything .... Icarius, Ray with Slime Blower, shipping .... and its like "Check your card you have been charged" ..... So I do, I havent been charged anything. So I might be getting free figures it seems, but that as awesome as it is, doesnt make me happy. I phoned them, told them it was broken, and it remains unfixed. WHAT THE CRAP DR? ....

anyways, anyone need an Icarius?

[AGE]

so got lucky as my Swifty and Snout Spout where destroyed via Post or Matty, i gather Post would be the key suspect so as per some great info on the boards here i emailed Matty and it took a month but they refunded me the money for Snout, still get to keep the figure but it's box is wrecked so i gotta find me a nice MOC one .. but they are also sending another Swifty Free.. so all in all it worked out ok.


P.S also got Wind Raider... MAN!!! that is one Dope Toy!!! i mean Collector Toy

[bigsexy_j]

still haven't received my Wind Raiders or shipping confirmation for Dec sub figs.

J

[Balthus Dire]

I think we're still experiencing mega holiday mail backlog. I ordered some stuff from Bestbuy and it usually comes the next day...it's been 10 days and still nothing. Don't panic about MOTU items just yet.

[Croaker]

Got my wind raider today, finally since Canada Post "lost" it since Wednesday last week.

[Darkspecter]

My Wind Raider and Vigo arrived yesterday! I just picked them up today.

Glad you didn't have to pay for the figures you didn't order, Stickfa.

[Stickfa]

My Wind Raider and Vigo arrived yesterday! I just picked them up today.

Glad you didn't have to pay for the figures you didn't order, Stickfa.

Thanks! me too!

Also my wind raider show up today! I like the box art but at the same time, it's now the only MOTUC toy I want to open because I cant see it through the box! AH!

[pattycakeman]

Got my Windraider and Vigo on Tuesday, along with my replacement swiftwind. My original one was destroyed in the mail so i sent them an email and about 20 days later they sent one out and I finally received it on Tuesday as well. I know a lot of people gripe about the terrible service Digital River provides but for them to send me a replacement that easily was incredible. Sure it took an extra month to get it but really is waiting that bad, Some people must be incredibly impatient with these things.

Love Swiftwind absolutely LOVE the windraider and Vigo is just cool (maybe if he came in a month that didnt have the windraider I'd be more excited about him)

[Stickfa]

Got my Windraider and Vigo on Tuesday, along with my replacement swiftwind. My original one was destroyed in the mail so i sent them an email and about 20 days later they sent one out and I finally received it on Tuesday as well. I know a lot of people gripe about the terrible service Digital River provides but for them to send me a replacement that easily was incredible. Sure it took an extra month to get it but really is waiting that bad, Some people must be incredibly impatient with these things.

Love Swiftwind absolutely LOVE the windraider and Vigo is just cool (maybe if he came in a month that didnt have the windraider I'd be more excited about him)

no we arent impatient, stories like this are few and far between. They sent me the wrong figure, and I was willing to send it back for a replacement figure, instead they charged me for a second figure, and shipping. Their phone staff have no clue what's going on, but are at the very least friendly.

Also, should vigo have come with the wind raider, or no? i assumed he would come with demoman ... because I dont have mine yet. Please dont tell me I have to phone them again.

[pattycakeman]

no we arent impatient, stories like this are few and far between. They sent me the wrong figure, and I was willing to send it back for a replacement figure, instead they charged me for a second figure, and shipping. Their phone staff have no clue what's going on, but are at the very least friendly.

Also, should vigo have come with the wind raider, or no? i assumed he would come with demoman ... because I dont have mine yet. Please dont tell me I have to phone them again.

See I would have been upset if I were you too. I don't mind waiting for things (like the whole schedule issues going on i could care less about them) but I get really upset when they mess with my money, like megator/man-e-faces. But the whole wait 48-72hrs i dont mind, the few times I've had issues they have eventually fixed them. Even the one time they sent me (and double charged me) two palace gaurds they got it fixed, mind you i was very insistant that i wouldnt be getting off the phone till they fixed it and they did, dropped the cost off my CC right away. I have also found that i get much less frustrated by emailing them as opposed to the phone, takes longer but at least i dont have to talk to someone who might make me angry lol.

My Vigo wasn't a sub Vigo, bought day of with the windraider. So my guess is if you had the sub Vigo it would be with your BGEL and your Demo-man, so i wouldnt worry about phoning them.

[Canada-Man]

I haven't recieved my windraiders yet but as I see some of you are just recieving them so I can wait a few more days I guess. I usually recieve my shipments days after the majority on here.

Has anyone here recieved their demo-man/bg evil lyn shipping notice yet? I haven't and am kind of getting annoyed as they supposidly had the full quota in two days ago. Just curious. thanks guys and gals

[Balthus Dire]

Yeah I got my BGEL/Demo shipping notice on Dec. 30. Still no figures though.

[Stickfa]

has anyone got any confirmation for anything for 2012? .... im starting to worry my 2012 sub wasnt counted ..... i get nervous about this stuff though ,,,,

[Balthus Dire]

Check your order history on Matty. If you have an August order (assuming you sub'd in during August) listed as "Order in Process" you should be fine. Apparently lots of people are in the same boat, including me.

[pattycakeman]

I'm in the same boat. I have an order in process but havent been charged and no confirmation.

[Balthus Dire]

I got my sub Demo-Man and BGEL in the mail today. Woo!

[Durendal]

My sub Demo-Man and BG Evil-Lyn arrived today too.

[MattOnDemand]

I didn't even get my SHIPPING notice for my sub Demo-Man/BGEvil Lyn... let alone any notice for Star Sisters...

[Tzadkiel]

My BGEL/Demo-Man/Wind Raider/Vigo are still showing "order in process". Process faster!

[Stickfa]

I phone DR and they gave me a order # for my Demo-Man/BGEL/Vigo and said they were on their way, but I never received a notice of any kind.

Then last night I got a notice for "Initial figure" .... with a total cost of 25.48 or something like that ..... who the hell is initial figure? .... i thought the star sisters were Jan's thing, and they were 60 bucks.

I AM SO LOST.

[pattycakeman]

I phone DR and they gave me a order # for my Demo-Man/BGEL/Vigo and said they were on their way, but I never received a notice of any kind.

Then last night I got a notice for "Initial figure" .... with a total cost of 25.48 or something like that ..... who the hell is initial figure? .... i thought the star sisters were Jan's thing, and they were 60 bucks.

I AM SO LOST.

They are charging for the Star Sisters in two transactions.. first one for $20 plus shipping so $28 then on friday i think it is they are charging the remaining $40. But watch them charge for shipping agin on that date...

[Stickfa]

They are charging for the Star Sisters in two transactions.. first one for $20 plus shipping so $28 then on friday i think it is they are charging the remaining $40. But watch them charge for shipping agin on that date...

oh okay, im cool with that. I'd rather just be charged for the whole thing, but whatever. As long as I know they have my sub, and im getting my figs this year.