Well everyone here is un update, After I called DR on terrible Tuesday, they said they would send an email to a higher up to deal with it, but it did not sound positive. I continued and sent a email to the BBB as per someones suggestion on the list. Friday I received a call from Digital River saying they heard my complaint from Mattel and wanted to resolve the issue. They let me place my order for BattleCat and Today he arrived in the Mail.
I received another email from Digital River today saying they got my complaint and wanted to deal with the matter and let me order Battle Cat, to reply to them with the last four digits of my credit card and 3 digit code. I replied back there was no need I was already helped over the phone last Friday. I later today received a email from the BBB saying:
"Your complaint has generated activity that needs your attention."
I go to the link and the site shows my complaint and Mattels response:
Company's Initial Response - Posted 02/22/2010
Digital River will contact customer and offer to assist with placing the order.
Initial Response Summary
Digital River will contact customer and offer to assist with placing the order."
So now I am wondering maybe Digital River helped me on their own and my Battle Cat had nothing to do with emailing BBB, which is a good sign. Has anyone else been contacted by Digital River and helped?