So I was one of the lucky many that got a Granamyr with a broken tail insert piece. I bought 3 actually, but only 1 needs to be returned. I called Digital River Customer service over a month ago to request a replacement for my defective one. This is the first time I have had to do this in all of my MOTUC's collecting days and I have been getting 3 of EVERYTHING since day one. I have had minor CQ issues as everyone has throughout the line, but this was the first time that I could not live with the problem.
The CS rep assured me that he would handle it for me. He stated that it would be sent to the "escalation department" and that I would recieve an email with return shipping within a week to return the bad one and then Matty would send me a replacement. No shippping sent yet..........
I am getting impatient at this point and was wondering if I was alone. Has anybody else got their shipping return email yet for their defective Granamyr??
As you all know, I would fall in the "Matty Apologist" catagory here on the org, but not having this issue resolved would truly irritate me to no end.
Am I alone???????