Hi guys I'm really worried and just looking for some advice. I moved house a few months ago and have a Club Eternia and Filmation sub that is billed to my address in England and shipped to a friend in the US. I also pre-ordered Castle Grayskull but to ship directly to me as worked out cheaper.
I phoned DR when I moved and they updated the billing address on the subs to my new address but this obviously didn't effect the shipping address as was still going to my friend. I checked today however and my Castle Grayskull order is still showing my old address.
I called DR today and they took all my details but then received an email from Matty VIP saying
"We understand that you wish to change the address on file. We apologize however once an order is placed we are unable to change or update the
address on that order. In order for us to update this information we will need to place a new order for this item and then cancel your old order. In order for us to do this, we will need to place a new order with the correct shipping method and then disable your current subscription. Please provide us with the information below so we can process this request."
Why should this disable my subscriptions or is this a typo? I definitely dont want my subs being disabled especially as I have just ordered the 2014 sub too.
I also hope that the total price for the pre order and shipping will not change from the original order?
I dont know what to do now as I want my CG and I want to keep my subs - can't believe it is so difficult to update a shipping address