I am in Canada. It usually takes about two weeks (three weeks top) to receive the figures. However, so far I have not received my 2 sub Vikors.
Since I am busy during the working hours and really don't want to spend my time calling Matty CS, I e-mailed Matty CS last week about my concern and asked them to investigate the matter. They sent me a reply the next day with the exact info from my shipment confirmation (date and tracking number). Four days later (this past Sunday) they suddenly sent me another e-mail stating that they were sending me a refund based on my request.

Well, never once in my e-mail I mention anything about refund. So I e-mailed them back again asking if I could have replacement sent to me instead. Now they've sent me a reply saying that replacement is no longer possible since the figure have been refunded:
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Thank you for contacting the MattyCollector.com online store.
We show your order was refunded on 2/27/11 10:45:36 AM CST. Please allow
5 - 7 business days from this date for the credit to be applied to your
account. Due to billing cycles, the refund may not appear on the same
credit card statement as the original charge. If you are unable to
locate the applied credit, please contact the issuing bank for further
information regarding when it will be applied.
Unfortunately, replacement is no longer possible since the figures has
already been refunded.
We apologize for the inconvenience this issue has caused you.
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I just want my two sub Vikor figures and I don't know what to do now.
Could anyone kindly give me any suggestion? Thank you all.