Heres my latest email to digitail river. Seems I mail them more than my own family! these days, lol!
Even though I have a subscription I seemed to have missed out this month, not even an order submitted! And they cant seem to get a hold of what im talking about, this email is the response to my question about my september sub. As u can tell we start off very well, with them getting confused with my september sub and the 30th Anniv Sub which I had just purchased...more fool me????
"Thats for the 2012 30th annivesary MOTUC figures, I was refering to My
2011 subscription which should send me out the figures for the month.
Ive had no info or email and an order has not been placed for Leech and
Huricane Hordak, this should happen automaticaly... Im getting really
angry that I continue to have problems with my orders month after
month. If you look back on your system and the emails, you will see the
issues Ive had with faulty figures, Lost orders, not getting the
replacements I have requested, extremely high postal charges, orders
not going through, problems updating my shipping address..the list just
I am in the weaker postion as my love for the line means I continue to
put up with shoddy service, and as your fully aware, im not the only
one! MOTUC has had its share of problems with digital river.
I would like you to look into why my sub for the month of september has
not been placed on your system, when i payed for Club Eternia for 2011
and have signed for 2012 and have just added the add on for 30th
figures for 2012.
I would like my order for Huricane Hordak and Leech submitted, billed
and posted out to me by fasttrack post at no extra charge, seeing as
your system has messed up yet again, I see no reason why I should have
to wait for your error.