I am in Canada and still waiting for my sub Demo-Man and BGEL. I e-mailed DRCS on March 10 and asked for their help. I also made it clear in my e-mail that I didn't want any refund or canceling my sub; I just wanted to have the figures sent to me.
To make the story short, after about a month of back and forth, DR sent me a refund notice on April 3. The funny thing is that more than once I mentioned that I didn't want a refund. And that is exactly what I get in the end. I really don't know what to do now. Could anyone kindly help me with this? Is there any way I can contact someone at Mattel or DR to sort things out for me?
Any help will be greatly appreciated.