March 12, 2010
Just a quick update on our sale Monday, March 15th. All products arrived yesterday at our warehouse so the sale will proceed as planned, with one small caveat. Under normal conditions, products ship within about 5 days of purchase or subscription renewal date. This hinges on the product getting to the warehouse in enough time for them to receive and properly process it, which is supposed to be at least two weeks before the sale date. Sometimes, circumstances beyond our control (like in this case) mean the warehouse doesn’t get the time it needs. They’re still hoping to get everything out in the 5 day window, but we need to allow for an extra day or two, just in case.
You’ll know your order has shipped when you receive the shipment confirmation email (when it’s shipped, the confirmation is triggered), so don’t worry if you don’t get your shipping confirmation right away. Product normally leaves the warehouse within 5 days and we’re allowing an extra 2 just in case. If you don’t get the confirmation after 7 business days, then please do contact customer service.
One other thing is that available quantities of most products are fairly low (beyond the subscriptions − those are all guaranteed), so we do expect a quick sellout on most items. Also, we know that with the volume of our sales you should expect to see the white “rate limiter” screen (similar to buying concert tickets). Please don’t panic − it’s there to keep the massive amounts of traffic flowing without crashing the servers. And definitely don’t hit refresh, or you’ll lose your place in the queue.
That’s it for now. Have a great weekend and we’ll see you at the sale!