This is true. On February 11th I placed an order for 2 filmation subs, First it didn't let me choose a shipping option then the order number it generated was for my sub ram-man & jitsu. I called DR at (952)253-1234 when the operator came on I asked to be connected to the escalations Dept here in the USA and when they answered I asked for Brady who runs the mattycollector website. Brady saw their was a glitch when the filmation sub first went up and stayed on the phone as I reordered my sub, I finally saw shipping options and completed my order and got a real order number and confirmation email.
Brady told me if anyone did not get a confirmation email chances are your order did not go through, please wait 24 hours and if you still have no confirmation email... reorder your filmation subscription because your original order never went through.