Perhaps Madame Razz is related somehow to the Trollans. Remember, Zodac "kept his human form" when he went to join the Cosmic Enforcers......perhaps Madame Razz took a more "people" form to do the same with Adora/She-Ra that Orko does with Adam/He-Man...kind of a watcher-overer if you will. Maybe...?.....idk, perhaps the Oracle sent her to Etheria after King Grayskull's death, and perhaps they had a hand in leading Hordak to Adora and his taking of her. Whoa this is getting pretty deep, but I would lean toward Madame Razz being more related to the Trollans in some fashion.