It's normal for the subscription holders to get their order processed two days before the sale date. It's been that way for months now.
I just got off the phone with Matty because I wanted to confirm that i was all set for the sub - see I have my matty stuff go to hotmail because it's so random when they send out emails and after that hack in the end of December I haven't gotten all of the emails restored to my account - all my matty stuff is gone.. anyway....)
The lady I spoke with said that I was all good to go and that my order history says 'order submitted' and that is fine because the orders will start processing on Jan 13th 2011 for the new figure.
I posted that in the Club Eternia 2011 thread but I know not everyone visits that so I thought I'd post it here. I hope that's okay.
On the phone with Matty Collector/Digital River. Only called because of a card change which I've done in the system but never had any problems. Lady on the phone said she has no idea about a "subscription service" so she had to put me on hold to "find info". Funny how when I pull up my account on Matty's site I can see everything I need to know. After she put me on hold she came back with the response, "you just have to wait for an email". Oh, gee thanks.
You would think by now....
That is good to know, I mean we knew that starting a while ago they were doing it 2 days before a sale but since the 15th is a Sat and Monday is a Holiday its nice to know for sure
Owner Fantastic Plastic Toys. Authorized Integrity Toys Dealer. We ship international. We carry Monster High, Realm of the Underworld, & much more!
Come to the 3rd Power-Con 9/14 & 9/15 in CA!! I will have an exclusive figure from our Mystical Warriors of the Ring Toyline!
Trusted .Org member/mod See My Feedback
Bad Traders on the Net & Leave Feedback for Other Members Here
Between it being the first one of the sub so no renewal email
the 15th being on a Saturday
Monday being a Holiday
Matty being Matty
I figured it deserved it's own thread.
See, that really sucks. I hadn't factored in the holiday on Monday. If they are going to continue to do this two days ahead thing, they probably should publish a schedule for the subscribers on when they are going to make the debits to the cards. That kind of thing can end up screwing up a lot of peoples accounts.
That's about right. I usually get my confirmations on the 13th. I'm pretty cool with Vikor, but I think it's going to be a fight for the guards.
We survived the long night.... MOTU Forever!
The only thing I hate is that we do not get to save on shipping between Vikor and the guards. That is bs.
Glad I changed my CC or else I would have been messed up myself. I thought about it last night in doing this.
By the Power of Grey Skull!
So when is this supposed to happen? I've yet to get charged or have an email sent out. Not to mention there is nothing in my order history for Vikor yet.