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Thread: Newgistics / Cornerstone Logistics - shipping from Matty

  1. #326
    Court Magician
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    My shipment has been stuck in Fishers since the morning of the 23rd. USPS tracking says the same thing.

  2. #327
    Heroic Podcaster
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    Quote Originally Posted by JonWes View Post
    Pasting into USPS gives me less info. Also, my Sorceress/Fisto/Shadow Weaver order is now on it's 10th day of wandering around the country and says delivery isn't expected for at least another two days. I did write Matty CS to see if I can do something about this. No respsonse yet though.
    This is my situation as well. I used to get my sub stuff a week after the sale date. How is this new system an 'improvement' when it's now twice that long? Got Photog, still waiting on Fisto/Sorceress/Weaver...
    Last edited by SunDevil; February 28, 2012 at 09:21am.
    Angella Blast Attak Buzzsaw Hordak Dragstor ELDOR! ENTRAPTA! FLUTTERINA! Flying Fists He-Man GWILDOR!
    Lazer Light He-Man Lazer Light Skeletor MERMISTA! MultiBot NINJOR! Peekablue Perfuma RIO BLAST! Rotar
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  3. #328
    Widget Plasol's Avatar
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    My first figure the Sorceress I have to say for such a large company I don't get care what anyone says its ridiculous for people to wait this long for a figure they really got to change there tactics or they will lose people and eventually there wont be many of us left I can understand paying a dollar or 2 for for fuel price increase I mean I have gotten regular free shipping on amazon items in only a week and other sites why cant Mattel do the same or better anyways still waiting here like most people and even worse for fans that payed for the subs so yes Mattel Newgistics sucks.



    Date Time Description Location
    2/27/2012 05:59 AM Transferring to USPS ORLANDO,FL 328229998
    2/24/2012 03:01 PM Electronic Shipping Sent to USPS
    2/24/2012 03:01 PM In transit ATLANTA,GA 30349-3623
    2/24/2012 09:45 AM In transit ATLANTA,GA 30349-3623
    2/23/2012 05:46 PM In transit Fishers,IN 46037
    2/23/2012 08:40 AM In transit Fishers,IN 46037
    2/20/2012 07:35 PM In transit Sparks,NV 89441
    2/20/2012 11:01 AM Arrived at Shipping Facility Sparks,NV 89441
    2/18/2012 01:26 AM Electronic Shipping Info Received Ontario,CA 91761

  4. #329
    CRITAcal for MOTUC 2015!! Barezz's Avatar
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    Here is my exciting journey so far:

    2/24/2012 08:01 PM In transit HENDERSON,CO
    2/24/2012 07:14 PM In transit HENDERSON,CO
    2/24/2012 06:54 AM In transit CHEYENNE,WY
    2/23/2012 09:25 PM In transit SALT LAKE CITY,UT
    2/23/2012 04:14 PM In transit DELLE,UT
    2/23/2012 10:05 AM In transit MILL CITY,NV
    2/21/2012 02:10 AM In transit W SACRAMENTO,CA
    2/20/2012 08:42 PM In transit SPARKS,NV
    2/20/2012 07:35 PM In transit Sparks,NV 89441
    2/20/2012 05:38 PM Electronic Shipping Sent to USPS
    2/20/2012 05:38 PM In transit Sparks,NV 89441
    2/20/2012 10:45 AM Arrived at Shipping Facility Sparks,NV 89441
    2/18/2012 01:27 AM Electronic Shipping Info Received Ontario,CA 91761

    At this point they could have just shipped Kobra Khan with this order

  5. #330
    Heroic Warrior Seril's Avatar
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    Yeah mine have been hanging out in Fisher, IN for about 5 days. No idea why. I think they'll show today as it shows they arrived at the post office in my town as of yesterday.

    Photog only hung out in Fisher for a day. Not sure why the others decided to stay awhile.
    Right or wrong, buying a sub tells Mattel you want more MOTUC figures. Not buying does tells them you don't. Don't let MOTUC end early because you might not like their marketing strategy! Plus polls show you won't regret subbing!

    One of the true fan minority - happy MOTU fans!

    www.marveltoys.net - the source for marvel figure information.

  6. #331
    Spoony Bard davidlogan's Avatar
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    My order is walking the Earth, like Caine in Kung-Fu.
    I just published my very first ebook: Malediction! A short story of monsters and magic!
    Buy it now on Amazon or Barnes and Noble!

    Print version, also available!

  7. #332
    HAAAAAAAAAPPYYYYYYYY..... Prince Adam's Dad's Avatar
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    Out for delivery for me. Frigging finally. $10.50 for two figures should get them to me in less than thirteen days.
    Last edited by Prince Adam's Dad; February 28, 2012 at 12:48pm.
    Got Man-E-Faces, Give 'em Whiplash when I Battle-Cats

  8. #333
    Quester JonWes's Avatar
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    Here's my lovely experience. According to tracking, my box has been in Kansas for about 5 days now. I think it's just not updating. If I try USPS, it just says that it's left Spark, NV. 11 days later, and I have no clue when it's going to get to me. I suppose it could show up today. I think the tracking has just stopped.

    2/24/2012 11:50 PM In transit EDWARDSVILLE,KS
    2/24/2012 01:59 PM In transit WAKEENEY,KS
    2/24/2012 07:31 AM In transit HENDERSON,CO
    2/23/2012 07:35 PM In transit WAMSUTTER,WY
    2/20/2012 04:50 PM In transit SALT LAKE CITY,UT
    2/20/2012 02:19 PM In transit DELLE,UT
    2/20/2012 07:13 AM In transit MILL CITY,NV
    2/18/2012 05:41 AM In transit W SACRAMENTO,CA
    2/17/2012 09:22 PM In transit SPARKS,NV
    2/17/2012 06:52 PM In transit Sparks,NV 89441
    2/17/2012 04:53 PM Electronic Shipping Sent to USPS
    2/17/2012 04:53 PM In transit Sparks,NV 89441
    2/17/2012 10:28 AM Arrived at Shipping Facility Sparks,NV 89441

  9. #334
    Heroic Warrior mrguardia's Avatar
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    So $2 more per figure gives me an extra week of wait time? Really!? What a joke.

    Date Time Description Location
    2/27/2012 03:09 AM Transferring to USPS MIAMI,FL 331269998
    2/25/2012 12:13 AM In transit ORLANDO,FL
    2/24/2012 07:40 PM In transit VALDOSTA,GA
    2/24/2012 01:36 PM In transit CARTERSVILLE,GA
    2/24/2012 07:02 AM In transit BOWLING GREEN,KY
    2/24/2012 02:10 AM In transit INDIANAPOLIS,IN
    2/23/2012 05:46 PM In transit Fishers,IN 46037
    2/23/2012 03:08 PM Electronic Shipping Sent to USPS *
    2/23/2012 03:08 PM In transit Fishers,IN 46037
    2/23/2012 08:40 AM In transit Fishers,IN 46037
    2/20/2012 07:35 PM In transit Sparks,NV 89441
    2/20/2012 12:08 PM Arrived at Shipping Facility Sparks,NV 89441
    2/18/2012 01:26 AM Electronic Shipping Info Received Ontario,CA 91761

  10. #335
    Widget
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    Here's what I got. Not even transferred to USPS yet. I was hoping to get them today but I'm not too optimistic. Prob tomorrow. This does suck. I thought sub holders were supposed to receive their figs the same week as the sale. Waiting 10 plus days to recieve this pkg is killing me.

    Date Time Description Location
    2/27/2012 05:20 PM In transit Elizabeth,NJ 07206
    2/27/2012 05:15 PM In transit Elizabeth,NJ 07206
    2/26/2012 05:44 AM In transit Elizabeth,NJ 07206
    2/25/2012 07:07 PM In transit Fishers,IN 46037
    2/20/2012 07:35 PM In transit Sparks,NV 89441
    2/20/2012 09:46 AM Arrived at Shipping Facility Sparks,NV 89441
    2/18/2012 01:27 AM Electronic Shipping Info Received Ontario,CA 91761

  11. #336
    Heroic Warrior
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    Nonsense like this is why the line is a joke. The figures themselves are wonderful but it is the small details that give the line a black eye. Off the top of my head we've had QC issues, an insufficient website unable to handle traffic at times, shipping that seems to have double in terms of time and my favorite, shipping the figures in a bubble mailer.

    This isn't 1983 when you'd order something off a television infomercial that would take weeks to arrive. Fifteen days from California to Pennsylvania? For that amount of time the shipping charges should be substantially lower.

  12. #337
    Heroic Master of Puzzles Thatman's Avatar
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    OK, mine finally arrived today. Took about a week and a half, all told. Funny how it took five days to get from Nevada to Indiana, and then two from Indiana to my door in New Jersey.

    Well, at least they're here. And they're great. Not crazy about Sorceress's wings, now that I have her, but posed she looks alright. Fisto looks as good as I'd hoped.

    Still cannot believe I own a Shadow Weaver.
    "That's very interesting...but silly."

  13. #338
    Quester JonWes's Avatar
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    Well, after getting off the phone with Matty, I'm filing an official complaint with the BBB over the shipping on my subs. First, they send them USPS instead of UPS as I asked (this doesn't seem to be an isolated problem) and now they insist there is nothing they can do but cancel the sub... and then, of course, they refuse to cancel the sub. Ridiculous.

  14. #339
    Heroic Warrior WDWFreak53's Avatar
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    Quote Originally Posted by JonWes View Post
    Well, after getting off the phone with Matty, I'm filing an official complaint with the BBB over the shipping on my subs. First, they send them USPS instead of UPS as I asked (this doesn't seem to be an isolated problem) and now they insist there is nothing they can do but cancel the sub... and then, of course, they refuse to cancel the sub. Ridiculous.
    Join the club...you're not the only one to hit up the BBB. Matty doesn't care about the BBB...just look at their rating.

    Mine should arrive today...but 12 days (since it shipped...not since it started being processed) seems like a joke in this day and age. Even the free shipping through Amazon is faster than this.

  15. #340
    Quester JonWes's Avatar
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    Well, I did look at the mattycollector/digital river page... and it says there are no complaints whatsoever. Have people actually been filing complaints in the right place?
    http://www.la.bbb.org/business-revie...--CA-100112279

  16. #341
    REMAINING MOTUC FOR 2015 synthalus's Avatar
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    Quote Originally Posted by JonWes View Post
    Well, I did look at the mattycollector/digital river page... and it says there are no complaints whatsoever. Have people actually been filing complaints in the right place?
    http://www.la.bbb.org/business-revie...--CA-100112279
    Maybe people didn't know they can complain directly at the Matty Collector/Digital River BBB page???
    And instead they filed complaints for Mattel?
    Mattel does sel stuff too, so I'm sure that's not much better.
    Mattel has a BBB page with an F!
    http://www.la.bbb.org/business-revie...do-CA-92001694

    Hasbro and HasbroToyShop are different and separate.
    It's no surprise to me HTS has an F as well.
    Lost packages (at least they replace them!)
    Trying to order any SDCC items from them requires nerves of steel because the website is down every few seconds. That makes it near impossible to get an order through. It took me over 4 hours in 2011 to get a Zarana!
    http://www.bbb.org/washington-dc-eas...-pa-203552401/

    Seems like they "Really DON'T Care!" which reminds me of Kenner's old guarantee note "We really do care!" Those were the days, when the Kenner guarantee note said they will replace any part, without a date beyond which the guarantee would expire. Now THAT was customer service! )
    Last edited by synthalus; February 29, 2012 at 11:57am.
    MY MOTUC WANTS: Gwildor, Rotar, Mermista, Angella, Peekablue, Spinerella, Perfuma, Master Sebrian, Sagitar, Tuskador, Darius, Kayo, Vizar, Nocturna, Spinwit, Artilla, Saurod, Ninjor, Evil Seed, Lord Masque, Twistoid, Hunga the Harpy, Dragstor, Vultak, Multi-Bot, Blast-Attak, Tung Lashor, Sssqueeeze, Lizorr, Hoove, Critta, Quakke, Butthead, Staghorn
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  17. #342
    Quester JonWes's Avatar
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    Ah, yes. I'd file the complaint with the BBB for mattycollector/digital river as they are the ones who have the issue. Mattel is huge. I feel like complaints there won't have much of an impact. But with the other you've got DR's rep on the line. They are a smaller company and will probably care more about it. Hopefully. If (as in my case) their problems stem from some system that's so automated they can't possibly make any manual changes (like fixing a shipping option that a customer didn't think they chose and will be burdened with for over a year while spending at least a $1000 with their site!) then maybe filing complaints will help motivate them to change the system. Because, can you imagine ANY other web retailer getting away with such a thing? They are just lucky we love the products they are selling so much.

  18. #343
    REMAINING MOTUC FOR 2015 synthalus's Avatar
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    Quote Originally Posted by JonWes View Post
    Because, can you imagine ANY other web retailer getting away with such a thing? They are just lucky we love the products they are selling so much.
    I'm sure DR would be out of business instantly if the products they sell would go through an e-tailer like Amazon for the exact same prices!
    MY MOTUC WANTS: Gwildor, Rotar, Mermista, Angella, Peekablue, Spinerella, Perfuma, Master Sebrian, Sagitar, Tuskador, Darius, Kayo, Vizar, Nocturna, Spinwit, Artilla, Saurod, Ninjor, Evil Seed, Lord Masque, Twistoid, Hunga the Harpy, Dragstor, Vultak, Multi-Bot, Blast-Attak, Tung Lashor, Sssqueeeze, Lizorr, Hoove, Critta, Quakke, Butthead, Staghorn
    => MOTU-Classics-Checklist <=

  19. #344
    Heroic Reviewer of MOTUC Pixel Dan's Avatar
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    This is the longest it has ever taken my MOTU sub figures to show up. Seriously...it's almost March. The new stuff goes on sale in two weeks. This is ridiculous.

    Here's the absurd journey my shipment has gone on thus far:

    2/29/2012 05:22 AM Enroute to Local USPS Facility Hazelwood,MO 63042
    2/29/2012 04:55 AM Accepted by USPS Hazelwood,MO 63042
    2/28/2012 02:28 PM Transferring to USPS Hazelwood,MO 630422487
    2/24/2012 08:01 PM In transit HENDERSON,CO
    2/24/2012 07:14 PM In transit HENDERSON,CO
    2/24/2012 06:54 AM In transit CHEYENNE,WY
    2/23/2012 09:25 PM In transit SALT LAKE CITY,UT
    2/23/2012 04:14 PM In transit DELLE,UT
    2/23/2012 10:05 AM In transit MILL CITY,NV
    2/21/2012 02:10 AM In transit W SACRAMENTO,CA
    2/20/2012 08:42 PM In transit SPARKS,NV
    2/20/2012 07:35 PM In transit Sparks,NV 89441
    2/20/2012 05:38 PM Electronic Shipping Sent to USPS
    2/20/2012 05:38 PM In transit Sparks,NV 89441
    2/20/2012 11:56 AM Arrived at Shipping Facility Sparks,NV 89441
    2/17/2012 01:26 AM Electronic Shipping Info Received Ontario,CA 91761

    From CA to NV back to CA then back to NV? Seriously...what gives here? This shipping is far too expensive to be taking this long...
    For toy review videos and more, visit Pixel-Dan.com!
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  20. #345
    FILMATION - Yeah! csc0709's Avatar
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    Quote Originally Posted by Pixel Dan View Post
    This is the longest it has ever taken my MOTU sub figures to show up. Seriously...it's almost March. The new stuff goes on sale in two weeks. This is ridiculous.

    Here's the absurd journey my shipment has gone on thus far:

    2/29/2012 05:22 AM Enroute to Local USPS Facility Hazelwood,MO 63042
    2/29/2012 04:55 AM Accepted by USPS Hazelwood,MO 63042
    2/28/2012 02:28 PM Transferring to USPS Hazelwood,MO 630422487
    2/24/2012 08:01 PM In transit HENDERSON,CO
    2/24/2012 07:14 PM In transit HENDERSON,CO
    2/24/2012 06:54 AM In transit CHEYENNE,WY
    2/23/2012 09:25 PM In transit SALT LAKE CITY,UT
    2/23/2012 04:14 PM In transit DELLE,UT
    2/23/2012 10:05 AM In transit MILL CITY,NV
    2/21/2012 02:10 AM In transit W SACRAMENTO,CA
    2/20/2012 08:42 PM In transit SPARKS,NV
    2/20/2012 07:35 PM In transit Sparks,NV 89441
    2/20/2012 05:38 PM Electronic Shipping Sent to USPS
    2/20/2012 05:38 PM In transit Sparks,NV 89441
    2/20/2012 11:56 AM Arrived at Shipping Facility Sparks,NV 89441
    2/17/2012 01:26 AM Electronic Shipping Info Received Ontario,CA 91761

    From CA to NV back to CA then back to NV? Seriously...what gives here? This shipping is far too expensive to be taking this long...
    Hey Pixel Dan I'm in the same boat as you with an equally ridiculous shipping to my house in Dallas, Texas. I've always used UPS and, for some reason, Digital River claims that I chose Cornerstone Logistics as my shipping method for this year's sub. I did not!!!! They will not change it, eventhough, Star Sisters was shipped to me via UPS last month. I've about decided that I'm telling my credit card company I'm not paying for shipping on this item by disputing the charge. I'll do this every month this year's subscription if necessary. They are already over the 14 day window they allow for shipping anyhow. My figures in the past have always come within 3 days of shipping. This is ridiculous!

  21. #346
    grumpy old dragon scott metzger's Avatar
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    Quote Originally Posted by davidlogan View Post
    My order is walking the Earth, like Caine in Kung-Fu.
    I think you've just found the perfect image for DR service as a whole: a barefoot man walking aimlessly through the sand...
    "I will use this power for all the good that can be done, to work for peace, to encourage virtue, and above all, to preserve life in all its forms..." Superman

  22. #347
    Widget
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    Finally! It should be waiting for me covered in snow by the time I get home. This whole 3 day delay on shipping out these orders on the 18th instead of the sale date of the 15th has people's orders pushing March. 2 weeks is unacceptable. If you had a sub you should get your figs the week of a sale not the following month. With all of the extra money we have spent on shipping this month I expected a faster turnaround. I paid seperate shipping on three Items this month. 2 of which traveled together. One of those 2 was damaged so I'm awaiting a replacement. It's funny how DR's call tag return service has been down for almost 2 weeks. Total joke.

    Good luck and God speed to all of those awaiting their packages.

    2/29/2012 08:41 AM Out for Delivery EAST BRIDGEWATE,MA 02333
    2/29/2012 07:08 AM Arrival at USPS EAST BRIDGEWATE,MA 02333
    2/29/2012 07:08 AM Accepted by USPS EAST BRIDGEWATE,MA 02333
    2/27/2012 05:20 PM In transit Elizabeth,NJ 07206
    2/27/2012 05:15 PM Electronic Shipping Sent to USPS
    2/27/2012 05:15 PM In transit Elizabeth,NJ 07206
    2/26/2012 05:44 AM In transit Elizabeth,NJ 07206
    2/25/2012 07:07 PM In transit Fishers,IN 46037
    2/20/2012 07:35 PM In transit Sparks,NV 89441
    2/20/2012 09:46 AM Arrived at Shipping Facility Sparks,NV 89441
    2/18/2012 01:27 AM Electronic Shipping Info Received Ontario,CA 91761

  23. #348
    Spoony Bard davidlogan's Avatar
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    I FINALLY GOT AN UPDATE TODAY! Still no package of course. It's been hanging out in EDWARDSVILLE,KS for FIVE DAYS It's finally finally finally in route to my local USPS. Maybe I'll get it tomorrow? Wish me luck.
    I just published my very first ebook: Malediction! A short story of monsters and magic!
    Buy it now on Amazon or Barnes and Noble!

    Print version, also available!

  24. #349
    Long Live MOTU!! Sean79's Avatar
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    I received my Sub figs (Fisto, Sorceress, Shadow Weaver) yesterday that shipped out on the 18th and I am still waiting on my 30th anniversary fig that shipped out on the 15th.

    So I called MATTY and they gave me another number to someone else, then they gave me a number to someone else, and again, then finally reached Newgistics (the actual shipping company) that told me that they had never even received the package for shipping. There has been no updated shipping info since it supposedly shipped out on the 16th.

    So I call MATTY back again and their answer this time was: It shipped out on the 15th, it takes 7-10 business days to arrive.

    I told her that I received my figures that shipped out on the 18th yesterday but my 30th still hadn't arrived, that I talked to the shipping company and they hadn't recieved the package yet.

    She proceeds to make up some crap about it being delayed while continueing to tell me it shipped out on the 15th. That I have to wait until Wednesday of next week before calling back and they will then open a case. I don't think she understood that I was questioning her intelligence since today is the
    10th business day from the 15th, not next Wednesday.

    I'm rather ****** with them right now and was wondering if anyone else has had any similar situations.

  25. #350
    Evil Apologist of Mattel Count Marzo's Avatar
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    Still waiting for mine. Should get it tomorrow hopefully since I didnt today. Apparently it takes a few days to "transfer to USPS" once it's in my hood.

    **** man, I'm dying for this month's batch too. The wait is extra painful!
    -=EvilCuntMarz=-
    BLK FLWR!!!!

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