December 2011 Subscription Charges/Renewal/Notification

[tmc1984]

... i think matty charged me today, anyone else notice funds leaving account? ...

[EldestSon]

http://www.mattycollector.com/store/...me/pbPage.News

12/15 SALE: DCU, JLU, Ghostbusters™, MOTUC & Retro-Action®

December 5, 2011

Toy Fans,

It’s been an insane year, packed with tons of awesome toys from all your favorite brands, but we’re not done yet! Be here on Thursday, December 15th at 9 a.m. PT and we’ll have these 20(!) items waiting for you:

DC Universe
DCU Legion of Super Heroes 12 Pack (reissue with burst*)
DCUC Wave 19 Sandman I
DCUC Wave 19 The Atom I
DCUC Wave 19 Modern Kobra
DCUC Wave 19 Hawkman Classic
DCUC Wave 19 Magog
DCUC Wave 19 Star Girl
JLU 3-Pack: Goldface / Evil Star / Kyle Rayner
JLU 3-Pack: Angleman / Firestorm / Killer Frost
JLU 3-Pack: Heatwave / The Flash / Mirror Master

Ghostbusters™
Ghostbusters™ 6" Vigo with painting (included with 2011 Club Ecto-1 subscriptions)
Ghostbusters™ II 12" Winston Zeddemore and Peter Venkman Set
Ghostbusters™ II 12" Ray Stantz and Egon Spengler Set

Masters of the Universe®
MOTUC Demo-Man™, Club Eternia® Figure of the Month (included with 2011 subscriptions)
MOTUC Battleground Evil-Lyn® (included with 2011 Club Eternia® subscriptions)
MOTUC Wind Raider™ (not included with subscriptions)

Retro-Action® DC Super Heroes
8" Guy Gardner
8" John Stewart
8" Kyle Rayner
8" Sinestro

December Subscription Information
For members of Club Eternia® and Club Ecto-1, here’s the summary of charges you can expect for December 2011:

Club Eternia®: Demo-Man™ $20, Battleground Evil-Lyn® $20 = $40 total
Club Ecto-1: 6” Vigo with painting $20 = $20 total
Subscription Combo (1 Eternia®, 1 Ecto-1): $60 total

Please remember that if you have multiple subscriptions you’ll need to multiply each of those amounts by the number of subscriptions you have. Shipping costs, taxes and fees are additional.

Your card will be charged 5 calendar days before the on-sale date, so plan to have funds available by Saturday, December 10, 2011. Subscription orders will begin shipping 2 business days before the on-sale date, which is Tuesday, December 13, 2011.

Remember, the final sale for 2011 starts Thursday, December 15th at 9 a.m. PT (12 noon ET). As always, I’ll send email reminders (click here to register) and post reminders on Facebook, Twitter and in our Fan Forums.

–Matty

* A small percentage of customers will receive product from the first run and the package will not contain the burst. This is random and we can’t control which package will be received.

[tmc1984]

o.k. - that answers it! ...

thanks man ...

well, i guess they were right! ...

[shadowfall1976]

well, i guess they were right! ...

Would that be a first time?

[markatisu]

Yup all 3 of my subs were charged this morning, no email yet about renewal though

[Jean]

I got a renewal notification today but it was for last month's figures saying they can't renew it because of payment issues. Then for the heck of it went on Matty and saw my old credit card info was now the default one. Matty is top notch.

[MOTU_Maniac]

Just checked my credit card and my subs have been charged as well. YAY!

[labrat1881]

I'm more excited for the Wind Raider than my subscription figures this month

[Havoc]

I got a renewal notification today but it was for last month's figures saying they can't renew it because of payment issues. Then for the heck of it went on Matty and saw my old credit card info was now the default one. Matty is top notch.

My default card info was correct (I checked) but otherwise the same thing happened to me, failed charge on last months sub. I am very confused.

[DCComicsguy]

Well once again DR screws me over. I got charged today for my sub and now my debit card is blocked. I can't make purchases, nor access my online bank account, and I can't get any cash out of the ATM.

This is the third time. Thanks, Matty. Thanks, DR for being such a crummy company that my bank thinks you are a FRAUD!

[Dark Sorceress]

no email but they did get there money from me

[EldestSon]

Well once again DR screws me over. I got charged today for my sub and now my debit card is blocked. I can't make purchases, nor access my online bank account, and I can't get any cash out of the ATM.

This is the third time. Thanks, Matty. Thanks, DR for being such a crummy company that my bank thinks you are a FRAUD!

how is this DRs fault?

on a side note, has anyone else noticed the banner has been blank for the past week (since a day or two after cyber monday)? or is it just me?

[adol]

Got a renewal real early this morning. I have no money for a Wind Raider, and it's killing me.

[MegaGearMax]

how is this DRs fault?

I'm guessing, but maybe it's because they didn't warn him that they were going to charge his account in a few days?

[aric]

I'm confused. I bought a sub for 2012. I didn't see a charge this morning. Was I supposed to?

[DCComicsguy]

For some reason, the information that DR has when it comes thru my bank, is suspicious from time to time. Like a month or so ago they changed something in the way they grab our money and that flagged my fraud detection. Well, I guess it has happened again.

It has nothing to do with my card or my funds. It's DR and their system.

I'm guessing, but maybe it's because they didn't warn him that they were going to charge his account in a few days?

[Mattlor]

Ya this would be the first time I got some weirdness from Matty Collector. I just got a subscription renewal notice telling me that they tried to put my renewal through for my NOVEMBER SUBCRIPTION today.. on DECEMBER 10th for Swiftwind and Snout Spot... they have already billed me for these figures last month of course.. and I have received them in the mail.. so apparenly they are trying to get another $65 dollars from me. Weird. It also said my credit card was rejected.. and that I need to call them or something like that to fix my renewal.


If my card really didnt go through awesome.. because it looked like they were trying to bill me twice for something I already paid for.

WOW. Here is a part of the email they sent me.. it is dated for this month and then says November renewal at the bottom. This payment already has been taken out of my bank like over a month ago. So I guess they weren't going to bill me for Demo Man and BG Evil Lyn.. so I guess I will be calling them.. and spending about $65 in long distance to fix this. If you notice as well.. besided the new description of each figure.. it says they were for.. 12/14 lol!! WOW

MattyCollector.com - Club Subscription Renewal Issue‏

10/12/2011



Reply ▼


MattyCollector.CS@digitalriver.com

Hi
It's time for your MattyCollector.com subscription to automatically renew, but we weren't able to complete the renewal due to a payment card authorization failure.

Please call our Customer Service team as soon as possible at 877-GO-MATTY and we'll help get things back on track so you don't miss a single shipment!



Your Subscription Details




Original Order Number: 9060621017
Order Date: November 10, 2011





Product Name

Subscription Date

Expiration Date

Amount



Masters of the Universe 2011 Subscription - November - Snout Spout Figure

01/13/2011

12/14/2011

$20.00



Swiftwind

01/13/2011

12/14/2011

$20.00







Product Name

Qty Ordered

Amount

Discount



Masters of the Universe 2011 Subscription - November - Snout Spout Figure

1

$20.00




Swiftwind

1

$30.00



Total: $65.00

[bskcase]

I got charged as well this morning. Hopefully my order will get here soon.

[aric]

I am lost. When will I be charged for my 2012 subscription?

[Shecky]

I am lost. When will I be charged for my 2012 subscription?

You won't be charged on a monthly basis until next month, as January is when the 2012 subscription kicks in. It's been stated for months now that on the 10th of every month is when subscription holders will be charged, which is 5 days before the usual sale date of the 15th.

Technically, however, you were already charged $20 for the 2012 sub when you signed up for it. If you want to get really technical, you were also charged for January's figure (the Sorceress) as well, in addition to the shipping fees dependent upon which method you chose. That preliminary charge for the Sorceress, as well as the charge for shipping, went away while the $20 fee for the sub-exclusive Shadow Weaver w/map remained. When Shadow Weaver arrives, you won't have to worry about being charged again as the forementioned $20 already covers her cost.

Regards,
Victor P.

[Shadowcat]

I was charged for my sub. Was never a fan of Demo-man, but I'm looking forward to getting him. MOTUC is actually making me like characters I either never knew or never cared for, lol.

[mjw41]

Yup I got charged today and my order history shows Demo-Man & BG Evil-Lyn will ship on or after the release date of 12/13/11

No email yet but then this is the weekend, maybe on Monday.

[bcrduke]

Just checked. My card has the charges pending.

My order history has the order created, and the figures will be shipped on/after the release date of 12/13/11.

[Havoc]

Ya this would be the first time I got some weirdness from Matty Collector. I just got a subscription renewal notice telling me that they tried to put my renewal through for my NOVEMBER SUBCRIPTION today..

Seems like a few of us have had this happen. I'm utterly baffled by it.

[tmc1984]

never straight forward is it! ... ...