Sounds like a plan. Who's going to start the thread?That's what would make it so impactful...if all the sudden they had a few hundred He-Fans and She-Ravers calling them up in a matter of days! That would DEF. raise some red flags. It would not surprise me if they did not have some kind of electronic data base that reported repeated customer concerns. Especially with a large number in a short period of time.
I think, the first step would be to see if other org members would support this.
Bottom line...if people on the board, as a collective, do not supprt an iniative for change...you'll still get what you've already got. lol
I certainly understand that using the board as a vehicle to express your frustrations but, to my understanding, it was not set up or formed to seek change in Mattel's customer service, billing, and QC departments.
The org allows He-Fans and She-Ravers to build community. As such it can be used as a tool to leverage change...should we....as a community choose to do so.
Perhaps...we should start a thread in general discussion or a poll to survey member interest. If enough people can commit to make a 5 minute phone call to Mattel...I truly belive we will see results.
TO be realistic...it would probably have to be around 400+ individuals in the course of 2 or 3 days to red a big enough red flag to get change.
An additional 100 - 200 a few days later would def. get some wheels moving.
BUT!!!! We would have to agree that it must be entered into as a means to IMPROVE the line to SUSTAIN the line and not as a mode for personal attacks and to rip the organization apart...we have to do it in a productive and positive manner!!!