Where is the logic?
I'm amazed at what I can only describe as the opposite of common sense with the whole Teela situation which can only be described as a trifecta of pure stupidity!
It wasn't enough that Teela, a highly sought after core character showed up without warning, or that she showed up on a sale without a scheduled recent reissue slot happening. No, Matty in it's infinite stupidity also decides to put a maximum order of 99 on them (wasn't the whole point of subscriptions and the usual 10 maximum to avoid this very situation from happening).
At some point, you would THINK the penny would drop of "oh wait, scalpers might go nuts for these- we should probably put a low order limit of maybe 5 per order on these so actual fans can still get their hands on one".
Yet it didn't when they were first offered. Then more stock showed up, and even then, the penny failed to drop.
As a result some of us missed out and have to pay scalper prices now. The question has to be asked though, why was she uploaded onto the webpage by someone so infinitely stupid that they make a trained gorilla look like Einstein to begin with?
You expect technical problems from time to time, and potentially for things to go wrong with shipping, but when things are directly within DRs control and entirely down to the human factor, surely a little bit of common sense isn't too much to ask.
That's on top of the other issues with the February orders (which I'm also waiting on), double charging on shipping & non-existent responses from DR.
We keep hearing about the new CS team and about how they're coming on board soon. Well guess what else is coming "soon"- Christmas in 2020.
Seriously, I don't know what the holdup is, but Mattel needs to get this sorted immediately, because if it takes much longer getting this sorted, there may not be enough of a customer base left to make the line still viable. Fans have been patient, but it's seriously getting to the point of saying "enough, I'm done!"
Yeah. I know. As a collector myself I totally understand the frustration. Honestly, there is a reason not many companies run online only toy lines. It isn't easy and we are trying.
More resources are actively being added to customer service and we have some great figures coming down the road. We know fans have been patient. We are working on things and you should see radical improvements in the near future.