That is a crazy story Brian!!! Thanks for sharing. On the positive side, I would see this as a clear indication that Mattel probably gave someone a good screamin' at DR about that whole thing and that DR got a little miffed and then called you to play nice.
The way I imagine it is very different from most people that claim that Mattel doesn't care. I think Toyguru and Mattel are APPALLED by DR's track record and are calling / emailing them on a daily basis but they are obviously linked by some contract and cannot acknowledge the frustration on a forum or anywhere else. I also remember reading that DR is the only place capable of shipping overseas so I guess Mattel needs them. Sigh.
What made me smile in your story is that DR actually takes the time to look you up where they could really all that stalking time to fix the many mistakes that they're making every month! Like, how about sending me my Kobra Khan sub figure?