Reply With QuoteAMEN!!!Originally Posted by Balthus Dire
thing is that they've become SLOW AS SNAILS! I remember when I used to wait 8-13 days from ORDERING to get the figures... Now I must wait at least 25-35 days (on average... this goes out the window when the package doesn't show...) from the SHIPPING CONFIRMATION date... and my only option is "international post" cause UPS doesn't deliver to PO Boxes.
Toyguru, read this: The Rebellion needs Glimmer!! I NEED Glimmer!! Pretty Please?
AMEN!!!
Has anyone contacted customer service? Haven't seen any mention of that.
Yes, I have. No response yet.
Well I just had a Shadow Weaver ship from BBTS to the UK and the shipping was $19.74 for Priority Mail. It took around a week to arrive. We pay $9.95 per figure for shipping right now, so maybe for $9.79 extra Priority would be better... but then at the moment our packages are avoiding custom fees in the UK, so perhaps the current set up is better?
Top 10 Most Wanted:1/Madame Razz (with Broom), 2/Scorpia, 3/Glimmer 4/Filmation Hordak (with Imp), 5/Kowl, 6/Queen Angella, 7/Two-Bad 8/Modulok, 9/Dylamug and 10/Strong Arm.
I see your point, the regular shipping is very cheap but the shipping for the wind-rider was higher and I understand that, but also in the mail they told you to contact customer care after 20 business days if you do not receive the order. So from January 20th to now its 38 business days.
Aside from that I am willing to pay more for shipping. Last time I ordered things from Japan the shipping (with tracking number) was 22 usd and I received the stuff in one week. But for motuc you have to choose between 9 or 50 that`s a big difference!
I contacted cc and they asked me first if my address was correct which is a silly question since I specifically mentioned them that I received the order place on January but not the one from December. Then they told me that they will start a follow up and escalations is going to contact me in 5 to 7 business days
I'd like to amend my previous post, as I just received my Wind Raider/Demo-Man/Battleground Evil-Lyn/Vigo order today. While it shows it shipped on 01/19, the customs paperwork shows it was actually dispatched on 02/24. So that might explain the delay, when they're not actually being shipped until a month after the shipping confirmation was originally sent.
Well thatīs good news at least someone received the order!
But why they didnīt tell us about the delay I would prefer that than being worried all these months
I'm in the UK and since Christmas I'd say shipping times have been poor. Previously I was getting my figures on 5-7 of the months (whether customs or no), I almost always had them by the next sale date.
Since Christmas its been pretty poor. Still waiting on 2 x sub star sisters from around 20/1 that were shipped at the same time as my other sub star sisters (which I received around 2 weeks after shipping). Wouldn't be quite so bad if i got sympathy from DR and i knew that i'd eventually get figures one way or another.
Also waiting on Febs figures but not too worried about them just yet!
As an international buyer, it would be nice if we could choose our shipping option on a monthly basis. Some months I'd pick UPS, but other months (like this month) it simply wouldn't be worth it.
Also if we could combine day off sales with subs, I guess most would make up their order so it was worth shipping via UPS and get the figures sooner.
But hey, this isn't for suggestions... bottom line... I'm still waiting on 2 x star sisters from Jan.
What country are you in?
He's in Canada.
Same to me MAD SCIENTIST, im from Argentina too, and im waiting they told me that my case is in high priority to resolve and contact to me in 5 to 7 business days.
Well, I can't explain that one. Who knows and I hate to say it, but may be it's lost as even by camel it should of arrived to Canada by now.
Yea, but we're also talking about locations all over the map here rather then one isolated region. Obviously in a case like that people are going to experience much different shipping times, especially when the shipping service is one of an economy origin. All I'm saying is that a multitude of factors are involved here.
For instance, certain countries actually have package size limitations upon entry. That's right if a package is larger then a certain size it causes all sorts of problems and hold ups. I'm not saying that this is what's happening here, but these things can be quirky when your dealing with all sorts of countries with different laws.
To ship a package in to the corner of Peru larger then a lunch box may take an extra month for all I know. Crazy stuff like that DOES exist as I've personally experienced it.
$19.74 is a phenomenal rate. A 2 lb. box in which a well packed MOTU figure is would normally run around $40.00 for the average Joe to send from here (U.S.) to the U.K. via Priority.
Again, I get what you're saying, but this thread isn't about complaining about overly long monthly shipping times; this thread is calling issue to the fact that international customers have yet to receive specific orders that should have arrived LONG before now if the shipping confirmations were accurate.
Different complaints.
So instead of trying to come up with actual reasons to why it's occurring you suggest that every one just complain, complain, complain instead of coming up with plausible reasons to why it may be occurring? What good is it if just one person after another just says..."Yea me too" or "Same here"...."Mine as well."
That accomplishes very little.
What good does that do? Hope that Toyguru/DR sees this and looks in to it? It's possible, but if that's how you want to handle it why not just take it to the source itself then instead of "hoping" that some one sees it here.
It's a message board...People "usually" discuss topics, some times in detail.
I've been collecting MOTUC for about 13 months now, and my figures used to arrive to my house in the UK a mere 10-14 days from the date I ordered them. In recent months this has changed, and they now take about 5 weeks from the date they were SHIPPED! In real terms this means that it's usually nearer to six weeks from the date I order that my toys arrive. And that's just not right. Something has clearly gone wrong.
Mattel seriously need to look into better options for their international customers, as they are failing us.
It actually doesn't matter how much we pay for postage as customs fees are based on the price of the item ONLY, so we'd still only be charged for figures over Ģ15.
Last edited by Tribal Spaceman; March 14, 2012 at 11:43pm.
So instead of trying to come up with actual reasons to why it's occurring you suggest that every one just complain, complain, complain instead of coming up with plausible reasons to why it may be occurring? What good is it if just one person after another just says..."Yea me too" or "Same here"...."Mine as well."
That accomplishes very little.
What good does that do? Hope that Toyguru/DR sees this and looks in to it? It's possible, but if that's how you want to handle it why not just take it to the source itself then instead of "hoping" that some one sees it here.
It's a message board...People "usually" discuss topics, some times in detail.
Yes, because speculating about the possible reasons for the delays is much more productive than asking the brand manager himself to clarify what's going on if possible.
People have tried their luck with DR for an explanation and there has been no explanation. So, someone decided to create this thread to see if TG would respond or look into it, because he has done that in the past. Unless you have TG's personal phone number I don't really see how much more productive one could be about the issue given the resources we have access to.
Last edited by Balthus Dire; March 15, 2012 at 12:32am.
Well in that case let's just shut down the entire board since 90% + of what goes on here is speculation and discussion. Do you have any idea how much stuff TG gets BOMBARDED with on a daily basis? There's a VERY good chance that NO response will EVER come from him on this matter. Not that he's incompetent to do so, but again the guys got a full plate and can't possibly answer EVERY question out there that people conjure up.
There's nothing wrong with asking him questions in "hope" that he will answer, but I hate to tell you that most of the questions out there don't. The fact that you seem to have issue with a fellow board member trying to interject and add in possible scenarios is absolute ridiculous.
Whether what I have to say is right or wrong. I'm sure that MOST of the people appreciate ANY additional insight to a horrible situation. I think you need to be a bit more open minded to what message boards are about rather then putting yourself in an isolated box stricken with tunnel vision.
My Star Sisters arrived TODAY!
the internal DR Invoice says they were to be shipped on 17/01/12 but the external 'Fullfilment centre' Label says they were shipped on the 20/2/12.......Really???? over a month between getting shipping notice and it actually BEING shipped!!! aaarrrgghh!...but they are here now!
But theres a problem somewhere!!
ka
I may just be a Gay Pop fan...but I am also the one who wants ALL of the Figures, who wants this line to continue and who is putting my money where my mouth is....are you doing the same?
THE LINK BELOW IS THE TIME THE NEXT MOTUC FIGURE GO'S ON SALE!
http://www.time.gov/timezone.cgi?Eastern/d/-5
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I don't object to your various rationales or suggested solutions whatsoever; I was simply responding to both the fact that you generalized that people in the thread were simply "complaining, complaining, complaining" when that's clearly not the case and that there's little much else we can do other than start a thread about the issue. You are obviously free to post whatever you like and it's actually nice that you're trying to think of reasons why it could be happening. However, you were glossing over the issue in your initial posts, generalizing the thread as if people were simply complaining about general wait times, when this is not the case at all. And that's exactly what I was trying to point out to you.
Also, just because TG "might not" answer doesn't negate the need for the thread. People have a concern and they're voicing it, and in a very civil manner to boot. Maybe you should be a bit more open minded to what message boards are about rather than putting yourself in an isolated box stricken with tunnel vision.
just out of curiosity, does your package have a sweden post stamp on it?
all the packages i received since star sisters are coming from sweden.
And still no response from Toyguru.
I'm stuned to see that so many costumers outside the US are still waiting for the December figures. By the looks of this it seams like "someone" has a big issue to solve in their hands. I'm from Portugal and so far all my figures arrived with no major delays, in exception for my 1st issue Stratos (my second purchase) that never got here. I had the 2011 Sub, and WR arrived here on the 2nd week of January, followed shortly by BGEL and Demo Man. Correct if I'm wrong but I recall to have read somewhere, that the WR shipment was going to be delayed due to some problems with BGEL or DM, and that as soon as they got the all the items gathered, they would ship them all together in 1 parcel, wich it didn't happen on my case, thankfully (costum taxes were avoided due to this).
From 5 other portuguese collectors, that I know, only 2 or 3 got their WR's (mine included), it's strange, to say the least.
I don't have a Sub for this year, and so far i'm still waiting for my Fisto and Sorceress, but no problems, since they usually take about a month (sometimes a little bit more) to arrive.
Just like the rest of you i would like to hear a propper explanation from the brand manager, about this issues.
no,there's no swedish stickers. just the main fullfillment label on the front .
I may just be a Gay Pop fan...but I am also the one who wants ALL of the Figures, who wants this line to continue and who is putting my money where my mouth is....are you doing the same?
THE LINK BELOW IS THE TIME THE NEXT MOTUC FIGURE GO'S ON SALE!
http://www.time.gov/timezone.cgi?Eastern/d/-5
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I agree.I don't object to your various rationales or suggested solutions whatsoever; I was simply responding to both the fact that you generalized that people in the thread were simply "complaining, complaining, complaining" when that's clearly not the case and that there's little much else we can do other than start a thread about the issue. You are obviously free to post whatever you like and it's actually nice that you're trying to think of reasons why it could be happening. However, you were glossing over the issue in your initial posts, generalizing the thread as if people were simply complaining about general wait times, when this is not the case at all. And that's exactly what I was trying to point out to you.
Also, just because TG "might not" answer doesn't negate the need for the thread. People have a concern and they're voicing it, and in a very civil manner to boot. Maybe you should be a bit more open minded to what message boards are about rather than putting yourself in an isolated box stricken with tunnel vision.
The point of this thread was not to complain about generally long shipping times but rather to raise awareness for the fact that lots of international shipments either got lost on the mail or have been shipping for ages without ever arriving. This problem is new and seems to have started around October/November last year with the Wind Raider.
We are not complaining about long shipping times (3-5 weeks was the usual time I had to wait for my stuff in the past) but about the fact that many items either haven't arrived or took much, much longer than usual to arrive.
There must be a special reason for this. DR probably have changed something in the shipping method or the whole process.
I'd also like to point out once again what I find the most striking changes:
- big items like the Star Sister 3-pack, Swift Wind or the Wind Raider either did not arrive or took considerably longer than the usual 3-5 weeks
- even my two replacement Swift Winds never arrived just like the original Swift Winds!!
- small items seem to arrive without any problems (e.g. Fearless Photog)
- people randomly do or don't have to pay custom charges as opposed to the past where people usually had to pay
- I, personnally have had to pick up each parcel individually at the customs office since November 2011, whereas before all parcels were delivered to my door (from 2008 until October 2011)
I find these changes very striking and am convinced that there must be some special reason behind this.
The fact that lots of these things seem to be happening to many international customers, starting last fall with the Wind Raider, can't be a coincidence.
I'm tired of not knowing whether my items will arrive or not and therefore am considering not to get a 2013 subscription. I buy lots of stuff from ebay.com and other US based sites and till this day everything has arrived without any issues whatsoever (I've been collecting dozens of vintage MOTU items for years). It's only the DR/Matty stuff that gets lost in the mail. So the only solution is to buy these toys from ebay and not get a subscription.
The point of the subscription is to have a guarantee not to miss out on any items but right now it seems that they can't guarantee that. In fact, it seems to be some sort of gamble whether you are lucky and get your stuff or not. What kind of business practice is this?
They have to look into this and whatever it is that has been changed needs to be changed back immediately so that international customers get their toys like they used to in the past (before October/November 2011)
Awesome sticker included!
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