I really really do not ever feel comfortable, ever , giving my Name, Address , and Credit Card information to anyone over the phone. Pretty sure I dont need to explain why.
Recently , There was an announcement that the ONLY way to correctly change your information for your subscriptions was to CALL and DIRECTLY GIVE YOUR INFORMATION to a live person over the phone.
I am here to simply tell you this is either BS , or sheer idiocy . If MattyCollector.com Customer Service believes this , then they dont even know their own system, which might surprise just about nobody familiar with the track history of jagaloon central.
Here is an email I recieved (ON MARCH 13th BTW , well PAST the March 9th DEADLINE)
Now here's my experience.Dear Aaron,
As a MattyCollector.com subscriber, we'd like to make sure you're aware of how to update the payment and address information for your subscription(s).
If you need to change your subscription information (credit card, shipping address, email) please call 1-877-GO-MATTY. Be sure to tell the agent you're changing your subscription information, not just your regular store account (they're separate). If you change your information in the My Account section at MattyCollector.com, your subscription information will NOT be updated! My Account is only for standard purchases made in the shop during the month, so you will need to change your information both there and at 1-877-GO-MATTY.
Thank you for being a valued MattyCollector.com subscriber - we appreciate your business!
MattyCollector.com Customer Service
On my account I have 3 payment options.
1. The Original Credit Card i signed up with.
2. My Bank Card
3. My Paypal Card
As of last month I had my payments for my subs (voltron and eternia) set to #2 . Bank
Within MOMENTS of seeing the announcement that we had to call to change info , I went to mattycollector.com and did it myself.
I changed it to option #3. Paypal
March 12th I get the renewel email , and sure enough the charges were right there on the recently changed information I did myself without calling and giving critical information to a live person over the phone. #3 Paypal Card was charged. No problem.
So this is how I did it , I dont know if this is how its been done by others , but anything is a better option than the phone call .
Step 1 : www.mattycollector.com
Step 2 : click any link (anything that brings up the Left Menu)
Step 3 : Click on Order History
Step 4 : Log In
Step 5 : Find and click on your ORIGINAL Order # from signing up to this years Subs.
Step 6 : Scroll down to Subscription Details
Step 7 : on the right side of Payment Information there small link called edit . Click it.
Step 8 : On the right side is "Saved Payment Options" - click "Save for Subscription" on the one you want or
Step 9 : Enter new information and click Submit .
You can do the same for Shipping Address .
I hope this helps anyone who is like me and refuses to give my Name , Address , and Credit Card information to someone over the phone.