Actually I have had similar experiences with BBTS & HTS....leaving Matty / DR as one of if not the worst online toy shop I have ever used. I just don't understand how Mattel can accept this, I'd be damned if I put my name or company name on something and have it run by such inept people as DR....no way.
It's a sad affair when ripping people off for profit, is more important than doing what's right, and standing by your name....since Mattel and Matty are all over MC.com.
It's no wonder Mattel is so high on the Fortune 500, if making profits by basically stealing from collectors and regular shoppers is how they get their money. I know it's rare but even in this day and age some companies still stand behind their product, and while making money is #2 on the list, the customer is #1, and Mattel does not use that philosophy. With them it's take what we give you no matter how bad the product, and be glad you're getting it....now hand us the bills, and move on.