Itīs the attitude that matters. A lot of the fans would be less cross, if Mattel would show them that they care more.
But
"Hey Everyone,
We know there have been a few figures over the last few years with legitimate production issues (Snout Spout, Stay Puft and even Goddess from a few years back). We are actively working on a way to offer refunds for returned defective product and should have an answer in the next few weeks (give or take). Your complete satisfaction with our product is of utmost concern to us and we are doing everything we can to make these situations right. Please stand by just a little longer while we get our ducks in a row.
--Matty "
looks like it finally clicked.