You'll notice I said 'defective' figures, not figures that went missing in the mail. You can return a defective figure to mattel for a replacement (or before, just get one sent to you). You can't necessarily do that with resellers.
Although this year there weren't even enough figures for CS stock, so resellers were needed anyway
These are the kinds of issues that are biting matty in the ass right now and it should be no surprise that, coupled with the rising costs, subscribers are dropping like flies. These problems have gone on for ages unresolved, or are even brand new problems. Apart from saving teh lien, there really is no incentive to reward them with a subscription purchase for such terrible service and quality issues.