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Thread: Zig Zag orders

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  1. #1
    Marketing Manager at Mattel Toyguru's Avatar
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    Zig Zag orders

    Fellow He-Man fans,

    I'm trying to get to the bottom of the whole "why does my order go all over before coming to my house" issue. Running into a bit of a roadblock. I need exact orders and/or tracking numbers. If you can provide that in this thread that would help a ton. Please no commentary or additional posts. Just straight order number and where your package went before getting to you (Sweden?).

    If you want to comment on this issue, please start a different thread so I don't need to weave through comments to get to the info I need to pass along.

    Thanks!

    SdN

  2. #2
    Heroic Warrior bigsexy_j's Avatar
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    The Canadian orders that are going to Sweden, I believe are the no tracking ones, but when they boxes arrive they are stamped with by Swedish post. So aside from leaving DR and getting stamped by Sweden then delivered I'm not sure you will get much more info.

    Orders going to and from Nevada multiple times are another situation though.

    Thanks Scott

    J

  3. #3
    Heroic Warrior Nekk-ra's Avatar
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    420487299102927004008191732362

    Thank you for looking into this, Scott. It's always been confusing why the packages are apparently going back and forth between CA and NV before actual shipping occurs.
    Classics TGR figures should be Filmation-based, but they NEED MORE COWBELL!

  4. #4
    CRITAcal for MOTUC 2015!! Barezz's Avatar
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    Here are some, the earliest being what I can go back and still access to confirm.
    Order Date: 3/15/2012
    Tracking Number:
    420620409102927004008191100574
    Order Number:
    12396686542
    Current Status:
    Delivered
    Destination:
    Granite City, IL 62040
    Date Time Description Location
    4/5/2012 11:47 AM Delivered GRANITE CITY,IL 62040
    4/5/2012 08:52 AM Out for Delivery GRANITE CITY,IL 62040
    4/5/2012 05:51 AM Arrival at USPS GRANITE CITY,IL 62040
    4/4/2012 09:26 AM Enroute to Local USPS Facility Hazelwood,MO 63042
    4/4/2012 09:08 AM Enroute to Local USPS Facility Hazelwood,MO 63042
    4/4/2012 04:55 AM Accepted by USPS Hazelwood,MO 63042
    4/3/2012 11:36 AM Transferring to USPS Hazelwood,MO 630422487
    4/3/2012 06:36 AM Transferring to USPS Hazelwood,MO 630422487
    3/30/2012 08:42 PM In transit EDWARDSVILLE,KS
    3/30/2012 09:31 AM In transit HENDERSON,CO
    3/29/2012 11:54 PM In transit WAMSUTTER,WY
    3/29/2012 07:15 PM In transit SALT LAKE CITY,UT
    3/29/2012 12:21 PM In transit CARLIN,NV
    3/29/2012 07:35 AM In transit SPARKS,NV
    3/28/2012 07:47 AM In transit W SACRAMENTO,CA
    3/27/2012 09:15 PM In transit SPARKS,NV
    3/27/2012 07:32 PM In transit Sparks,NV 89441
    3/27/2012 06:03 PM Electronic Shipping Sent to USPS
    3/27/2012 06:03 PM In transit Sparks,NV 89441
    3/27/2012 10:57 AM Arrived at Shipping Facility Sparks,NV 89441
    3/23/2012 01:25 AM Electronic Shipping Info Received Ontario,CA 91761

    Order Date 3-30-12
    Tracking Number:
    420620409102927004008191079603
    Order Number:
    12400939442
    Current Status:
    Delivered
    Destination:
    Granite City, IL 62040
    Date Time Description Location
    3/30/2012 11:07 AM Delivered GRANITE CITY,IL 62040
    3/30/2012 08:46 AM Out for Delivery GRANITE CITY,IL 62040
    3/30/2012 05:51 AM Arrival at USPS GRANITE CITY,IL 62040
    3/29/2012 01:50 PM Accepted by USPS Hazelwood,MO 63042
    3/27/2012 01:39 PM Transferring to USPS Hazelwood,MO 630422487
    3/27/2012 08:39 AM Transferring to USPS Hazelwood,MO 630422487
    3/27/2012 02:22 AM In transit EDWARDSVILLE,KS
    3/26/2012 01:54 PM In transit WAKEENEY,KS
    3/26/2012 07:26 AM In transit HENDERSON,CO
    3/23/2012 05:00 PM In transit DELLE,UT
    3/23/2012 10:19 AM In transit MILL CITY,NV
    3/23/2012 04:31 AM In transit W SACRAMENTO,CA
    3/22/2012 09:26 PM In transit SPARKS,NV
    3/22/2012 07:39 PM In transit Sparks,NV 89441
    3/22/2012 05:25 PM Electronic Shipping Sent to USPS
    3/22/2012 05:25 PM In transit Sparks,NV 89441
    3/22/2012 01:56 PM Arrived at Shipping Facility Sparks,NV 89441
    3/21/2012 01:25 AM Electronic Shipping Info Received Ontario,CA 91761

    However in April things started getting better:

    Tracking Number:
    420620409102927004008191203220
    Order Number:
    12427662742
    Current Status:
    Delivered
    Destination:
    Granite City, IL 62040
    Date Time Description Location
    4/25/2012 12:26 PM Delivered GRANITE CITY,IL 62040
    4/25/2012 08:38 AM Out for Delivery GRANITE CITY,IL 62040
    4/25/2012 03:07 AM Arrival at USPS GRANITE CITY,IL 62040
    4/25/2012 03:07 AM Accepted by USPS GRANITE CITY,IL 62040
    4/23/2012 05:12 PM In transit Fishers,IN 46037
    4/23/2012 02:17 PM Electronic Shipping Sent to USPS
    4/23/2012 02:17 PM In transit Fishers,IN 46037
    4/21/2012 08:20 AM In transit Fishers,IN 46037
    4/19/2012 07:46 PM In transit Sparks,NV 89441
    4/19/2012 02:02 PM Arrived at Shipping Facility Sparks,NV 89441
    4/18/2012 01:27 AM Electronic Shipping Info Received Ontario,CA 91761

    The rest of this year (May-Aug) has been acceptable and follows a similar route as April without the "zig zagging". I'll keep an eye on September and see how they do.
    It is spelled "Crita", not "Critta". Misspell her name and Crita will knock the "T" out of you!

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  5. #5
    Heroic Warrior ShowerPowerFrosta's Avatar
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    SHIPMENT AND BILLING DETAILS

    Order Number: 15702519245
    Order Date: August 15, 2012

    Still hasn't arrived to me in Canada. I assume the package went to Sweden first.

    Thanks, Scott!!

  6. #6
    Heroic Warrior CanadaClassics's Avatar
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    If you are looking for the info due to questions about the Canadian orders going to Sweeden, here is some order info:

    Order Number: 15041818723
    Order Date: 8/15/2012
    Boxed Shipment
    Track Shipment: MAIL ON THE MOVE: 0050712

    Order Number: 15641227445
    Order Date: 7/16/2012
    Boxed Shipment
    Track Shipment: MAIL ON THE MOVE: 0050690

    Order Number: 13952943323
    Order Date: 5/15/2012
    Boxed Shipment
    Track Shipment: MAIL ON THE MOVE: 0050650

    These all arrived from Sweeden, and were sent to a Canadian address. Hope that helps.
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  7. #7
    Starchild needs some love Morningstar's Avatar
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    I live in Southamerica and a lot of boxes come fron Sweeden.

  8. #8
    Heroic Warrior Balthus Dire's Avatar
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    I also think that's the most likely case, Hoff. Let's hope they figure it out ASAP!
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  9. #9
    Got Filmation? shadowfall1976's Avatar
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    Every one of my 23 orders from Matty bounce their asses from CA to NV back to CA then back again to NV....everyone....

    One time it did the CA, NV, CA, NV....then off to WY, then back to CA for an entire day before coming back my way.

    12650190442
    12380284922
    12571970642
    12551435142
    12302527622
    12490260842
    12476266142
    12250896622
    12226723922
    12396831342
    12220301722
    9692571726
    10200140319
    9682440526
    9584698119
    9581846319
    12195443242
    12080866622
    12029708622
    12086413742
    12032862042
    11502252722
    12330159522

    I think it's complete BS it takes 7 - 9 days to get my stuff for $9, when Priority mail for me to send to CA for one MOTUC takes 3 days, and costs $7....
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  10. #10
    *THE ORIGINAL* Hek-tor's Avatar
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    Here's my most recent one. It didn't go to Sweden, but it didn't come straight to me either.

    Order Number: 11102521500
    Order Date: October 10, 2012

    10/16/2012 12:02 PM Delivered MORENO VALLEY,CA 92557
    10/16/2012 07:45 AM Out for Delivery MORENO VALLEY,CA 92553
    10/16/2012 02:20 AM Arrival at USPS MORENO VALLEY,CA 92553
    10/15/2012 12:44 PM Accepted by USPS MORENO VALLEY,CA 92553
    10/13/2012 02:13 PM In transit Sparks,NV 89441
    10/13/2012 02:12 PM Electronic Shipping Sent to USPS
    10/13/2012 02:12 PM In transit Sparks,NV 89441
    10/12/2012 02:38 PM Arrived at Shipping Facility Sparks,NV 89441
    10/12/2012 01:27 AM Electronic Shipping Info Received Ontario,CA 91761

  11. #11
    Got Filmation? shadowfall1976's Avatar
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    Not to mention, my October orders seem to be holding in Limbo since yesterday morning at 1am....no movement, no tracking number to actually see if they have moved or not using the real USPS tracking....what's up with that?
    Recent....Flogg
    Coming....
    Wanted....Entrapa, Light Hope, (A real) Filmation Hordak & Clawful
    Considering....
    Needed....Dragstor

    Oh man, did I forget to use these [sarcasm][/sarcasm] again? Sorry....

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  12. #12
    Heroic Warrior Balthus Dire's Avatar
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    A few more from a friend on Fwoosh:

    Order Number: 8728245548
    Order Date: 9/17/2012

    Order Number: 18856810724
    Order Date: October 15, 2012


    Came from Sweden, arrived in Canada. Come on, TG; don't leave us in the cold!

  13. #13
    Heroic Warrior Balthus Dire's Avatar
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    I'll be ramping up the bombing again for sure if AGE doesn't get a response.

    It bugs me how so many repeated questions ("when will we get x figure?" etc.) get answered but our questions are repeatedly ignored.
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  14. #14
    Evil Sorcerer! Pravus Prime's Avatar
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    I know others have done it to, but I can't seem to pull up the transit history on old orders anymore, that one was quite notable due to it going entirely the wrong way globally before backtracking and then going towards me in the USA.
    Matty, Great Black Wizard figure please!

  15. #15
    Make Prahvus please!! marndt8448's Avatar
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    Order Number: 18856802524
    Order Date: October 15, 2012
    Arrived today with Swedish stickes on it.

    Come on, what a pathetic answer trying to pass the buck on to USPS.
    No freaking way USPS sends our stuff to Sweden all on their own. The only way it goes to Sweden if that's the instructions USPS were given by the person/business who handed the parcel over to USPS.

  16. #16
    Assimilate, or else!! krosfyah's Avatar
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    Contact mail on the move like i did, maybe we should bomb them with emails as well.
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  17. #17
    Make Prahvus please!! marndt8448's Avatar
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    What email address did you use?

  18. #18
    Assimilate, or else!! krosfyah's Avatar
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    Toyguru, why have you abandoned the 'zig zag' orders thread??

    Your last post on this was October 5th, more and more people are talking about their ig zag orders, I still haven't received my October figures, no doubt they are enroute from Sweden. I pre-ordered Grayskull, I subbed for 2013, why do my (and my fellow foreigners) concerns regarding shipping not matter? You started the thread and now you've abandoned it, we post questions on the matty board, on facebook and they go unanswered, yet we have responded to your requests time and again. why the silence??

    This is RIDICULOUS. I get ground shipping from china faster than I get my matty orders.
    Last edited by krosfyah; November 15, 2012 at 10:44am.
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  19. #19
    Starchild needs some love Morningstar's Avatar
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    My last orders came from Sweeden again.

  20. #20
    master of hiphop
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    I just send mail on the move an email as well

    "Hello,
    I one of many fans from a website www.mattycollector.com where we purchase action figures from their website, it is shipped to us from Digital River who use you're service to ship out-Mail on the Move, for one year if not longer it has been taking about 5 weeks to ship an item from the US to Canada, many fans have noticed that we have Swedish Post marks on the package, Can you please advise why these items are being shipped to Sweden and then back to Canada, No one seems to want to answer this question so we are going to the source. Please advise. Thanks so much"
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  21. #21
    Heroic Warrior The BLAY's Avatar
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    I can't believe that we still don't have any answers on this situation.
    what a joke.

  22. #22
    Heroic Warrior Azrael's Avatar
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    Quote Originally Posted by krosfyah View Post
    This is RIDICULOUS. I get ground shipping from china faster than I get my matty orders.
    You speak truth. I've been having the same exact problem regarding zig zag shipping which is
    odd considering that I live only 30 minutes away from where the Matty orders ship. My orders should
    take only a single day to arrive upon shipping, but instead they zip right past me to Nevada then right
    back to California which now seems to take nearly a week to arrive at my door. I shudder to think what
    the international subscribers/buyers are going through.
    Last edited by Azrael; November 18, 2012 at 09:49pm.

  23. #23
    Heroic Warrior Drewsky's Avatar
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    That's why it's called Mail on the Move! It moves everywhere! Just not where it needs to go.

    Drewsky...
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  24. #24
    Sorcerer of Zalesia bcrduke's Avatar
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    Good luck selling 2014 Subscriptions to ANYONE outside of the United States, Scott

    Why isn't this solved? It CAN'T be that difficult to find out what is going on.
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  25. #25
    Spoony Bard davidlogan's Avatar
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    The Newgistics tracking for my combined subs this month (which have still not arrived) is giving me a 6 day delivery day window. 11/20-11/26.

    Why doesn't it just say "we'll get to it when we get to it" instead? That's about the same thing.
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