Mattel: Frosta's arms incorrect. Sub holders get a free gift apology item.

**DisneyBoy** · September 30, 2012, 09:02pm

Ideally the free gift would be something useful to have in our collection, and would be something POP fans especially would enjoy.

I wholeheartedly agree. This is first and foremost a POP figure, so the gift should relate to that. I think at the very least, they could give out BP She-Ra's tiara with a gold sticker (to resemble the vintage crown), but knowing them, it might be nothing more than a sticker or coupon or something.

Eternianghost, I share your frustration, but making Frosta the worst selling figure...well, I don't think that would do much for POP fans, would it? Of course they want a Frosta! They're not morons for wanting it, flaws and all.

It just speaks to Mattel's quality control that there seems to always be an issue like this with every release.

**Eternianghost** · September 30, 2012, 10:11pm

Originally Posted by DisneyBoy

I wholeheartedly agree. This is first and foremost a POP figure, so the gift should relate to that. I think at the very least, they could give out BP She-Ra's tiara with a gold sticker (to resemble the vintage crown), but knowing them, it might be nothing more than a sticker or coupon or something.

Eternianghost, I share your frustration, but making Frosta the worst selling figure...well, I don't think that would do much for POP fans, would it? Of course they want a Frosta! They're not morons for wanting it, flaws and all.

It just speaks to Mattel's quality control that there seems to always be an issue like this with every release.

I love POP...but they will never fix the QC if people keep buying the already known messed up items...I mean...we know this one is flawed...yet they are still going to sell the figure that way??? How can that even be?? No way I will ever purchase a Frosta...and I wanted her. It is beyond belief to me they can get away with this...they need to recall all of them...fix them...then repackage them...period! I don't open my figures either...so I would have to just deal with it...this one will be missing from my collection! That is $60.00 loss for this line...I bet anything I am not the only who will now not be getting one!

**cbomb23** · September 30, 2012, 11:18pm

Originally Posted by Zargon

My best guess is that it will/should be something POP related that isn't essential since non-POP fans will more than likely return her for the refund and not care about a POP free gift. Non-essential should be key since only subscribers will be getting the gift so it shouldn't be Netossa's mask or sword. I'll be keeping her although I'm not a POP fan per se, but a MOTUC fan and she is actually one of my favorite POP characters.

Originally Posted by AdultCollector

Ideally the free gift would be something useful to have in our collection, and would be something POP fans especially would enjoy. Perhaps a Netossa headdress.

And I would completely disagree it's an item for "sub holders" who are all in so it could possibly be from any aspect of Classics. Plus as a sub-holder you have the ooption to return Frosta because she is manufactured wrong, so it really shouldn't be something for her. Although a different head would be cool it would be almost pointless for anyone returning her? Rattlor's Armor would an awesome way to get that to sub holders, and while I'm not overly excited about this it could be Snake Face's Snake Staff.

Originally Posted by Eternianghost

To me ANYONE who buys this figure is not being smart..they are selling us something they know is not put together Right...yet you still have to get one because you can fix it yourself...If I pay over $30.00 for something...I do not want to take it apart because it was put together wrong...that is just plain stupid!

IF you buy this figure...they will continue not to care...this will continue happen.

I will NOT get this figure...they should recall ALL of them and fix each one!

Buy a wind raider day? Hell NO!!!!

How about fix frosta day then sell her to us...then I might consider a wind raider...

YOU the consumer is who is allowing them to continue doing this...they will never fix any issues if you keep buying them no matter what!

Her fix really isn't that hard or even that noticable if you leave her alone. It's not like she has a flaw that makes her a damaged figure right out of the package. ANd if you're getting more than one item it isn't $30.00 for her, but $20 + other items + shipping.

**Scorpia** · September 30, 2012, 11:49pm

I hope the free item is a Frosta head with painted hair.

**bribri4u** · October 1, 2012, 01:08am

I can't wait for Frosta and think she looks great if the forearms weren't pointed out by others I would never notice it myself.

**yeahthatsme1973** · October 1, 2012, 06:53am

I know we shouldn't have to do this but won't she be a relatively easy fix? I'm all for a free gift though

**Sallah** · October 1, 2012, 09:10am

Originally Posted by yeahthatsme1973

I know we shouldn't have to do this but won't she be a relatively easy fix? I'm all for a free gift though

Yeah, nobody should have to do surgery on what is essentially a $30 figure (which was delayed in the first place)... Especially not when this isn't the first time they have had this problem.

Sallah

**yeahthatsme1973** · October 1, 2012, 09:27am

Originally Posted by Sallah

Yeah, nobody should have to do surgery on what is essentially a $30 figure (which was delayed in the first place)... Especially not when this isn't the first time they have had this problem.

Sallah

Yeah the delays really never bothered me. Never saw the reason to get up in arms about it but I totally agree on becoming a surgeon for this line. I guess I'd rather it be fixable (this time) than send it back and not have one at all.

**lemure77** · October 1, 2012, 09:54am

Shame. I know a couple people who are getting her off me are gonna probably be upset. Wonder if any slipped out with correct arms?

**DO4M** · October 1, 2012, 11:05am

Originally Posted by Eternianghost

I love POP...but they will never fix the QC if people keep buying the already known messed up items...I mean...we know this one is flawed...yet they are still going to sell the figure that way??? How can that even be?? No way I will ever purchase a Frosta...and I wanted her. It is beyond belief to me they can get away with this...they need to recall all of them...fix them...then repackage them...period! I don't open my figures either...so I would have to just deal with it...this one will be missing from my collection! That is $60.00 loss for this line...I bet anything I am not the only who will now not be getting one!

here's the problem:
Mattel has us on a spot where we either take the defective Frostas in order to keep getting POP or we don't...
If Frosta doesn't sell as well as she should, Mattel's people is more likely to think: "Frosta's sales sucked, then POP SUCKS, no more POP in MOTUC!" Instead of ""We screwed the pooch with Frosta. We should do a Frosta 2.0 to fix this issue" (Cause they still sold us the Goddess even if the entire run was defective, same with Hsss, snout Spout and Roboto...)

**JonWes** · October 1, 2012, 11:06am

Originally Posted by lemure77

Shame. I know a couple people who are getting her off me are gonna probably be upset. Wonder if any slipped out with correct arms?

It does seem there are some with the correct arms, just not a lot of them.

**Smashtoys** · October 1, 2012, 12:38pm

I hate the fact that this line is still plagued by the same types of problems, especially due to the fact that we've been promised, ad nauseam, that these issues would be addressed.
But I do commend the fact that they took responsibility on Frosta's forearm issue, and admitted that it was an actual error this time around.
It really bugs me whenever they try to weasel out on obvious mistakes by selling us with some cockamamie excuses, I often find their obvious "spin tactics" as just plain insulting to one's intelligence.
The continued issues have been harrowing, but the honesty has been quite refreshing.

The silver lining is that swapping Frosta's forearms seems to be an easy fix, but the "black plastic" issue my rear it's head again and make this a bit harder than initially anticipated.

The question is:
Do any go you guys know if the forearm part of Frosta would be cast in flesh, or will it be in black plastic?
Arm swaps are fairly simple (heat and pop), but if the parts to be swapped aint cast in the color it should be in, then scratches a very likely to occur if this fix is going to be done (popping the pins in still requires a modicum amount of force, even if the parts in question has been heated).

thoughts?

**Balthus Dire** · October 1, 2012, 12:54pm

I won't be popping the pins. If anything, I'll pop the bicep at the shoulder joint and just swap the entire arms, then pop the hands out and swap them.

Or just leave her with reversed hands after the fact. Might make her "pop."

**Vlcan** · October 1, 2012, 01:02pm

[QUOTE=Haradrel;3124106]Because they are humans doing a manual task, probably under a set time to have them finished.

I understand there is a line with people putting these Classics figures together. But you can't tell me that somewhere there has to be a operations/floor manager overseeing the product. They should be checking for errors as the figure is being put together. Not wait until all 10,000 figures are completed. And say...well we tried. The R & L are confusing apparently.

**DisneyBoy** · October 1, 2012, 01:05pm

So, they're willing to say that the forearms were a mistake...but not the white, unpainted back part of her costume?

**Prahvus** · October 1, 2012, 01:34pm

Mattel: Frosta's arms incorrect. Sub holders get a free gift apology item.

They will NEVER learn ! A "free gift apology item" is NOT what fans want. We actually wanted a DECENT, CORRECTLY ASSEMBLED FROSTA WITH A WHITE OUTFIT (and not grey) ! If Mattel wanted to play fair with the fans, they should have ordered a SECOND RUN of Frosta figures, but correctly assembled this time !

Due to this, I decided that I'd pass on Frosta, who is one of my most favorite POP/Great Rebellion characters. I'm still undecided about the other Great Rebellion characters... I guess my final decision will be taken by the time Netossa is released. But I read that Netossa's shins could be reversed too. Such a cryin' shame...

By the way, I think I know why Frosta's clothes are so grey... It is likely that she has black plastic under that coat of paint. Cover black plastic with a THIN layer of white paint, and you'll get a greyish colour.

**Veebs** · October 1, 2012, 02:32pm

Originally Posted by Prahvus

By the way, I think I know why Frosta's clothes are so grey... It is likely that she has black plastic under that coat of paint. Cover black plastic with a THIN layer of white paint, and you'll get a greyish colour.

That is not correct. The plastic is not bright white, but it is cast in the "white"color, not black.

Originally Posted by Balthus Dire

I won't be popping the pins. If anything, I'll pop the bicep at the shoulder joint and just swap the entire arms, then pop the hands out and swap them.

That is the easiest route for sure. The biceps are so similar that you would not be able to tell any difference. Plus, popping the pegs at the shoulders and wrists is a lot more safe than having to try to get that elbow peg free.

**scott metzger** · October 1, 2012, 02:34pm

Originally Posted by Prahvus

By the way, I think I know why Frosta's clothes are so grey... It is likely that she has black plastic under that coat of paint. Cover black plastic with a THIN layer of white paint, and you'll get a greyish colour.

You may have a point there, actually. From what we've heard thus far, there are a few black parts. I don't think it's that the whole figure is black plastic, but it would be very hard to get a pure white over whatever black parts there are without a lot of thick paint, so it may have been more practical to do everything in a greyer tone. Otherwise, the parts not made in black would either be darker than the rest or feature huge gobs of thick paint, which likewise wouldn't match up well.

**Shokoti's Slave** · October 1, 2012, 02:51pm

Originally Posted by bigsexy_j

Just saw the thread about power con from afi, the first line is

Frostas arms are incorrect. They know it. They will offer full refunds for sub holders, but this is the only Frosta they will make. They will do a free gift as an apology to sub holders.

It sucks that Frosta will be incorrect but great to see them step up and admit and apologize for it. Offering something is a great "we are sorry" vs. the take it or leave it from Hssss and Roboto.

Any thoughts of what it could be? Hopes?

J

A full refund AND a free gift? Wow!

**DrRampageo** · October 1, 2012, 03:25pm

IF they could tell us what the free gift is that would be nice

**nuno** · October 1, 2012, 04:04pm

Not a great reward on my book... I'd prefer they would take all these screwed Frostas back and release a proper one. To me the worst is not even the forearms but the dirty white suit. This will probably drive me out of MOTUC for good... I'm just waiting to check how my DB Skeletor will arrive and go from there.

These last few days, instead of getting pumped by the Grayskull revelation and all that I'm just thinking about better places to spend my money other than MOTUC...

**JoeyCruel** · October 3, 2012, 06:05am

Finally revelead the apology item!!!

**redsquadron** · October 3, 2012, 06:30am

I'd sooner have a Frosta with incorrect arms than no Frosta at all and a 'free gift'...

**Shadow-Ra** · October 3, 2012, 08:00am

I think we all know that the apology gift will be Rattlors armour. Great, something non POP related

**Zodach** · October 3, 2012, 10:07am

If it's Rattlor's armor, that would be awesome! Nothing has been said to confirm that yet.

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