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Thread: Digital River Ordering/Billing/Renewal/Sub Issues

  1. #26
    Heroic Warrior Donimo's Avatar
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    I also have this odd triple charge on my account.
    If you have a Queen Marlena cardback to sell, please let me know.

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  2. #27
    Heroic Warrior revelat10n's Avatar
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    Looks like they charged each item individually for me as well. MotUC figures were $23.86 x3 and the Black Lion was $76.91. That works out to be $10.89 in tax and $12.80 in shipping. Sounds about right. Pretty odd to do 4 pre-auths but as long as I'm not paying extra and there was no hitch in the get along, it works for me.

  3. #28
    Heroic Warrior
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    I was charged three times but 25 each. I only have two subs: MOTUC and MOTUC 30th anniversary. I'm assuming it's, 25 for each figure. As long as they all ship together and 'm not being charged extra I don't mind.

  4. #29
    Heroic Warrior undeadplastic2711's Avatar
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    $25 is NOT the price of the figs for sub holders. So if that's what they are charging you per fig you're getting hosed
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  5. #30
    WNY Snake Hunter elkkthunder's Avatar
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    I too had 3 charges, my credit card company called as possible fraud

  6. #31
    Heroic Warrior Dark Sorceress's Avatar
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    i got hit 3 times to....happy to see things are still well with DR.....

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  7. #32
    Super Powered Mod! markatisu's Avatar
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    I got charged multiple times but they all add up to my one renewal cost so I am fine with it
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  8. #33
    Heroic Warrior KUZEH's Avatar
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    Quote Originally Posted by Dark Sorceress View Post
    i got hit 3 times to....happy to see things are still well with DR.....
    No kidding... same here...
    Why is it so hard for DR to do things like most companies do?
    They really like to COMPLICATE everything... *sigh*
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  9. #34
    Heroic Master of Maturity SCB's Avatar
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    Quote Originally Posted by KUZEH View Post
    No kidding... same here...
    Why is it so hard for DR to do things like most companies do?
    They really like to COMPLICATE everything... *sigh*
    It's all a part of the plan


  10. #35
    Angast's #1 fan Bonehead's Avatar
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    I got charged 4 times but only have 3 subs, MOTUC, 30th An, and DCIE.


    Oh boy! Here we go...

  11. #36
    Barbarian Warrior Hellvertz's Avatar
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    Ok, I got one charge of $25.18 ... I hope this doesnt come off like that time we got the subs cancelled... not again please
    Ya Tengo El Poder!!!!!!

  12. #37
    Heroic Warrior Nick Jones's Avatar
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    Here's the breakdown for me:

    October Club Eternia figure, Club Infinite Earths oversize figure
    August Club Eternia figure
    September Club Infinite Earths figure
    September MOTUC 30th Anniversary figure

    Everything that was a slip from another month was charged separately, but it's all shipping together so I'm not sweating it.

  13. #38
    Eternian Henchman motu77's Avatar
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    I got charged once for Frost and once for Rattlor. Everything adds up to the normal two figure shipment amount.
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  14. #39
    Eternian Arashikage King Kahn's Avatar
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    I had to change my card on the 1st so have had to deal with my subs being delcined. I had to call them up AGAIN to fix it. I better have my subs go through since I have had to deal with credit card issues two times now in the past week.
    I want NA Skeletor and Rio Blast and I want them now!

  15. #40
    Heroic Warrior Dr Kain's Avatar
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    Quote Originally Posted by Bonehead View Post
    I got charged 4 times but only have 3 subs, MOTUC, 30th An, and DCIE.


    Oh boy! Here we go...
    They separated the charges for Elastic Girl and Poison Ivy.
    Can someone PM me the US number for Matty? I want to talk to someone who might has a clue of what is going on.

    Evil will always triumph because good is dumb.

  16. #41
    Heroic Warrior Mern-Ra's Avatar
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    This stuff is simply remarkable.
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  17. #42
    Heroic Warrior gummi's Avatar
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    Two charges so far: One from yesterday, and another just trickled in a few minutes ago, totaling a little over $100. Is e-commerce really this hard?
    "Trying is the first step towards failure." - H. J. Simpson, 1997

  18. #43
    Heroic Warrior Karak Nul's Avatar
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    i have 2 charges pending, one for around the $60 range yesterday, and one this morning for about $129. The second would be correct as I have the MOTU, 30th and DC subs. Of course no one has addressed the issue on the mattyforums even after being asked.
    Please don't try to contact me thru heman.org about casted parts. That is specifically against there guidelines and out of respect for them don't do it. I rarely visit this site any more anyway so any messages more than likely wont be seen for a month. Facebook is the best way, i check there daily.

  19. #44
    Heroic Warrior HordeMonkey's Avatar
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    Yup, been charged three times, but it all adds up, so not sweating it.
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  20. #45
    Hordak! Put me in MOTUC! Barbecue17's Avatar
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    Well, my 30th anniv sub is shipping as of this morning....

    Hopefully my reg sub will follow.
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  21. #46
    Master of Gardening MOTU_Maniac's Avatar
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    Quote Originally Posted by markatisu View Post
    I got charged multiple times but they all add up to my one renewal cost so I am fine with it
    Quote Originally Posted by HordeMonkey View Post
    Yup, been charged three times, but it all adds up, so not sweating it.
    Same here. 3 separate charges, but it all adds up so not worried about it.
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  22. #47
    Heroic Warrior Tundra_Torque's Avatar
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    Quote Originally Posted by Barbecue17 View Post
    Well, my 30th anniv sub is shipping as of this morning....

    Hopefully my reg sub will follow.
    I got this same notice, too. Cy-Chop is shipping, but Frosta and Rattlor are still stuck... in Despondos?

  23. #48
    grumpy old dragon scott metzger's Avatar
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    It may be that they are doing this to make Frosta returns easier, but I can't help but feel that's giving DR a lot of credit for planning ahead, something no one has ever been able to accuse them of before. But it could cause the problem we saw with the separate charges for the Star Sisters; some banks apparently see multiple charges like this as a red flag for cc fruad. I know there are certain patterns of charges some banks look for to alert them to possible fraud, and this is evidently one of them. And refusal of a charge usually means spending the next month or two trying to get your sub re-instated...
    "I will use this power for all the good that can be done, to work for peace, to encourage virtue, and above all, to preserve life in all its forms..." Superman

  24. #49
    Evil Horde Poison Master! Mr_Yuck's Avatar
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    Well I just got hit with another charge, the problem is that the second charge combined with the first one is over what they should've charged me by $60 bucks! GRRRRRRRRR

    WTH goes on over there at DR? Why can't they get ANYTHING right?
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  25. #50
    grumpy old dragon scott metzger's Avatar
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    What I've never understood is why they do the full amount as a pre-charge. I've seen other companies test the card with a 1 or 2 cent charge, but Matty is the only e-tailer I've dealt with that does this sort of thing every time.Is this normal for an etailer, or have I just been lucky?
    "I will use this power for all the good that can be done, to work for peace, to encourage virtue, and above all, to preserve life in all its forms..." Superman

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