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Thread: Digital River Ordering/Billing/Renewal/Sub Issues

  1. #201
    Go Big Blue Homie D's Avatar
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    I called digital river today and they told me there was no way they could combine the shipping for my 2 subscriptions. I asked them then why does it say on the mattycollector update page that you can combine shipping on different subscriptions. They couldnt answer that question. It took my 3 times to get them to change my shipping and billing addresses for the subscriptions. My grayskulls will probably go to my old house. I won't be subscribing next year and I've subscribed every year. It's ridiculous that they can not combine the shipping.

  2. #202
    Heroic Master of Stuff Cammor's Avatar
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    New conspiracy theory: Mattel wants to end the line but cannot come out and say it. They are going to have Digital River be so inept and screwy that the fans all walk away.
    Any merit to this theory?

  3. #203
    Heroic Warrior Dark Sorceress's Avatar
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    so much for the "best year yet!"

    the King needs his Queen and pet! Queen Veena and Battle Lion for MOTUC!

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  4. #204
    Heroic Warrior Replikor's Avatar
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    Matty Billing Errors for February Items

    Well I wanted to post this to let ppl know to go check your bank accounts. As I just got billed for my February items today. Total billed from...

    DRI*MATTYCOLLECTOR ORDERFIND.COM MN 1 $66.05


    ...but oddly, I didn't get an email notice for sale or billing.

    The total is inaccurate as well. As the cost of the two figures on the site would be closer to $70 or $71 after $15 [and some change] for shipping for the 2 figure... but not for the full shipped amount.

    So, I have to ask; as a new to the subs method; should I now look forward to a second billing in the full amount or will I get a partial billing for the remaining amount?

  5. #205
    Heroic Elder Hoffrod's Avatar
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    That may be close to accurate, but that only puts shipping around ten bucks. Rammy is $30 and regular figs are $25, so yer lookin at $55 before shipping. I wont get off so easy, here in Tx we pay tax too.
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  6. #206
    He-Man.org Forum Admin TheShadow's Avatar
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    I have the same:

    02/10/2013 PENDING DRI*MATTYCOLLECTOR $66.05 PROCESSING

    Just released 10/6/2013: EPISODE 55 of Masters Cast!
    The He-Man & She-Ra Podcast at www.masterscast.com

  7. #207
    Take a stand... 2015! Zargon's Avatar
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    I estimate mine to be about $67, but I received no notice of renewal or charge. Instead I got a error message that I need to contact them about immediately. Happy Chinese New Year, no Jitsu or Ram Man for you!
    Top Ten MOTUC wants Sagitar, Lizard Man, Tung Lashor, Mermista, Sssqueeze, Ninjor, Great Black Wizard, Fang-or, Dragstor, Peekablue

  8. #208
    Heroic Photog Supporter musclor's Avatar
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    Looks like all three of my subs billed together this month which is good. Just over 30.00 shipping hurts, though. Any confirmation if King He-man will be shipped with this batch or not?
    Photog is here! thank you, Mattel!

    Now how about some mini-comics love (like Lodar, Geldor, Dakon......)? And Mermista?

  9. #209
    Heroic Warrior
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    i have 2 subs billed at 131. so tax n shipping is 21$ for 4 figures. oh shipped to IL.

  10. #210
    Ravage ThunderCat blackiecats's Avatar
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    Quote Originally Posted by Replikor View Post
    Well I wanted to post this to let ppl know to go check your bank accounts. As I just got billed for my February items today. Total billed from...

    DRI*MATTYCOLLECTOR ORDERFIND.COM MN 1 $66.05
    Ram Man $30, Jitsu $25 and $11.05 for shipping? (if you don't get charged tax) = $66.05. $11.05 sounds about right for 2 figures shipped? Not like Ram Man is a beast or two-pack sized to bump up shipping...
    10 figures I still need: 10/Peekablue, 9/Sssqueeze, 8/Lizard Man, 7/Hunga the Harpy, 6/Gwildor, 5/Filmation Clawful, 4/Mermista, 3/Tung Lashor, 2/Dylamug, 1/Queen Angella.

  11. #211
    T-Man tmc1984's Avatar
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    Quote Originally Posted by blackiecats View Post
    Ram Man $30, Jitsu $25 and $11.05 for shipping? (if you don't get charged tax) = $66.05. $11.05 sounds about right for 2 figures shipped? Not like Ram Man is a beast or two-pack sized to bump up shipping...
    yeah - that charge seems right to me?? i worked it out as $68 to UK so i guess that's right ...
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  12. #212
    Heroic Warrior Kowl's Avatar
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    2 Club EterniaŽ 2013 Subscription - Jitsu Figure Boxed Shipment $25.00 $50.00
    2 Club EterniaŽ 2013 Subscription - Ram Man Figure Boxed Shipment$30.00 $60.00
    Sub-Total $110.00
    Shipping $13.35
    Tax $9.60
    Total $132.95

    Not too bad! I still hate we get charged tax, but its legal and coming soon to all states near you

    Remember folks, you can always use the backdoor DR customer service site to find your most recent invoices. Use the email address / credit card search option. www.findmyorder.com
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  13. #213
    Tri-Solar Lord Oceanwalker's Avatar
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    I was actually charged ~$71.00.
    Visit me and be my friend...I like friends...LOL

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  14. #214
    Heroic Warrior labrat1881's Avatar
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    Got charged for 70

  15. #215
    Heroic Warrior Calderon's Avatar
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    Got a pre-auth for 76,70$ that´s 21,70$ on shipping...

  16. #216
    Heroic Photog Supporter musclor's Avatar
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    Quote Originally Posted by musclor View Post
    Looks like all three of my subs billed together this month which is good. Just over 30.00 shipping hurts, though. Any confirmation if King He-man will be shipped with this batch or not?
    Actually added wrong. Shipping for three subs was only about 16.00 for me, so much more fair than last month's debacle.
    Photog is here! thank you, Mattel!

    Now how about some mini-comics love (like Lodar, Geldor, Dakon......)? And Mermista?

  17. #217
    Heroic Warrior Kowl's Avatar
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    Quote Originally Posted by Replikor View Post
    Well I wanted to post this to let ppl know to go check your bank accounts. As I just got billed for my February items today. Total billed from...

    DRI*MATTYCOLLECTOR ORDERFIND.COM MN 1 $66.05


    ...but oddly, I didn't get an email notice for sale or billing.

    The total is inaccurate as well. As the cost of the two figures on the site would be closer to $70 or $71 after $15 [and some change] for shipping for the 2 figure... but not for the full shipped amount.

    So, I have to ask; as a new to the subs method; should I now look forward to a second billing in the full amount or will I get a partial billing for the remaining amount?
    Go the website www.findmyorder.com to find your invoice. Also there isn't a "billing error" error. They sent multiple emails this month saying the "renewal" was processing.

    If you have one subscription ($25 Jitsu + $30 Ram Man) = $55 which leaves a difference of $11.05. Assuming that your state is not yet being charged sales tax, your invoice could be perfectly correct.

    MODs - You might want to rename thread as something else that does not indicate "error". Too much negativity around here! Don't worry, Be happy!
    Last edited by Kowl; February 10, 2013 at 03:01pm.
    Kowl, the know it owl!
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  18. #218
    Master of Invisibility MOTU_Maniac's Avatar
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    Mine looks good.
    Enter my $200 CASH GIVEAWAY to Help
    Promote the 2015 Club Eternia Subscription.

    WE can do this together because.....

    EVERY SUB COUNTS whether it is 1 or 1,000!!!!

  19. #219
    Heroic Warrior bribri4u's Avatar
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    I got charged $84 but that's what I was expecting I pay for faster shipping!
    Wants Crita Veena Angella Mermista Peekablue Tung Lashor EvilSeed LizardMan Prahvus Saurod Gwildor Ninjor Ssquueeze Sagitar Calix Tuskador Perfuma Spinnerella Dragstor Vultak Dylamug Masque Sebrian DreeElle Montork Miro Blast Attack MultiBot Granita Hawke Hunga Kittrina Quakke Butthead Hoove Darius Spinwit Nocturna Kayo Lizzor Artilla Vizar Staghorn Lodar Twiggets Rotar Twistoid Sunder Drissi Caz

  20. #220
    Heroic Warrior TITAN's Avatar
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    I was charged $70.30 using UPS and minus no sales tax.

  21. #221
    Heroic Warrior mjw41's Avatar
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    just checked my Credit card and this was there

    02/10/2013 Pending DRI*MATTYCOLLECTOR $73.74

  22. #222
    Heroic Warrior Replikor's Avatar
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    Quote Originally Posted by Kowl View Post
    Go the website www.findmyorder.com to find your invoice. Also there isn't a "billing error" error. They sent multiple emails this month saying the "renewal" was processing.

    If you have one subscription ($25 Jitsu + $30 Ram Man) = $55 which leaves a difference of $11.05. Assuming that your state is not yet being charged sales tax, your invoice could be perfectly correct.

    MODs - You might want to rename thread as something else that does not indicate "error". Too much negativity around here! Don't worry, Be happy!
    never got any of mine.. I am "still in process" of fixing a rare problem. my email is not in the system at all due to changing emails after buying.

  23. #223
    Heroic Warrior Kowl's Avatar
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    Quote Originally Posted by Replikor View Post
    never got any of mine.. I am "still in process" of fixing a rare problem. my email is not in the system at all due to changing emails after buying.
    Oh wow! I had that happen to me too when I changed my email address, DR didn't show any of the previous history. Try using your old email address and current credit card. It may just work!
    Kowl, the know it owl!
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  24. #224
    Heroic Warrior gummi's Avatar
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    I've got a pending charge for the correct amount, but I find it a little odd that I didn't receive an email considering that they sent four or five last week telling me to prepare.
    "Trying is the first step towards failure." - H. J. Simpson, 1997

  25. #225
    Ravage ThunderCat blackiecats's Avatar
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    Just checked and mine is $66.05, so it's definately $11.05 for the cheaper US shipping
    10 figures I still need: 10/Peekablue, 9/Sssqueeze, 8/Lizard Man, 7/Hunga the Harpy, 6/Gwildor, 5/Filmation Clawful, 4/Mermista, 3/Tung Lashor, 2/Dylamug, 1/Queen Angella.

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