So I've been charged for Jitsu and Phantom Stranger but not Ram-Man...
So I've been charged for Jitsu and Phantom Stranger but not Ram-Man...
Can someone PM me the US number for Matty? I want to talk to someone who might has a clue of what is going on.
Evil will always triumph because good is dumb.
Hi
I have a question about the Filmation sub.
I purchased a filmation sub when it went on sale yesterday.
When I log into Matty's subscription page there are no active subs.
Question is when will the filmation sub show up on my subscription page.
This is my first time subbing.
Thanks for any help.
Also I did receive an email: MattyCollector.com - Your Order # is Confirmed
One of my two subs hasn't yet renewed because there was a payment authorization issue on Sunday. Called them on Sunday and was told to wait two business days for the system to automatically retry the CC charge. Have had to call again today because their system hasn't retried anything, and their answer was again to wait for another two business days for their system to retry (apparently, they cannot manually prompt their system to retry it). So I'm fearing the end result will be that my second sub will get cancelled, since I've already received the confirmation e-mail that my first sub is processing and will probably ship within the next two or three days. So I might end up losing my second sub because of DR's stupid system not doing what they tell me it should have already done. Could you please clarify how the process to have a sub reinstated works and what kind of problems and issues one is likely to face during the ordeal?
Madrid | Lang It Yourself | Dozens | Angast, Aramesh, Aroo, Azrog, Balina, Basher, Batmek, Bone Throne, Celice, Collector, Colossor, Dark Dream, Delora, Dragosaur, Elmora, Eternos Palace, Garth, Gleedal, Granita, Hexon, Ileena, Kittrina, Majestra, Molkrom, Mortella, Ollo, Orko's Bed, Rabar, Sandipede, Schminivit, Snoob, Sumana, Tamusk, Tataran, Tic-Toc, Valtira, Wolfbat, Yog, Zilora, Zoog
I'm still waiting on my shipping confirmation, hopefully I'll see it in the morning.
Check back often, you have until July....if it doesn't show up, call them.
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Open cylinder, drop all bullets but one, close cylinder, spin cylinder....click, repeat.![]()
Recent.... HATMOTU Beast Man & Evil Seed
Coming....
Wanted.... Filmation Mer-Man, Teela & Sorceress
Considering....
Needed.... MOTUC Lord Masque
Oh man, did I forget to use these [sarcasm][/sarcasm] again? Sorry....
Check here for my My collection page, MOTU and more!
I can't explain how their actual process works, but I can explain how I went about solving my issue. I simply called the Go Matty number and a lady confirmed my subs were canceled, but had no idea why. She said she'd put an order through for the sub to be reinstated and that I would hear from someone in a few days.
I actually heard from someone a mere few hours later via a direct phone call, and they confirmed why the issue happened and ensured me that it had been fixed and that the sub had been reinstated and all should proceed as planned now.
So, in short, just give them a call would be my suggestion.
shadowfall1976 :Check back often, you have until July....if it doesn't show up, call them.
Will do thanks.
did any1 get a shipping notice for their february sub figures yet?
werent they supposed to ship yesterday?
Recent.... HATMOTU Beast Man & Evil Seed
Coming....
Wanted.... Filmation Mer-Man, Teela & Sorceress
Considering....
Needed.... MOTUC Lord Masque
Oh man, did I forget to use these [sarcasm][/sarcasm] again? Sorry....
Check here for my My collection page, MOTU and more!
I haven't. Starting to doubt they will get here for my birthday next Saturday. Not too pleased, with Netossa shipping to me on the 11th last month.
Got Man-E-Faces, Give 'em Whiplash when I Battle-Cats
Recent.... HATMOTU Beast Man & Evil Seed
Coming....
Wanted.... Filmation Mer-Man, Teela & Sorceress
Considering....
Needed.... MOTUC Lord Masque
Oh man, did I forget to use these [sarcasm][/sarcasm] again? Sorry....
Check here for my My collection page, MOTU and more!
Haven't gotten mine yet. I HOPE it comes tonight.
My seller/trader/buyer feedback:
http://he-man.org/forums/boards/showthread.php?t=195461
MOTUC Most Wanted: 1) Stridor 2) Road Ripper 3) Dragon Walker 4) Land Shark
I'm really unhappy that I'm paying for second day UPS and my subs don't leave the warehouse in a hurry at all. I Will be changing this before March 10 for sure.
Ah, I see, I didn't catch the part you said you didn't get your notice yet. Yeah, a little jacked up this month they are. Some have been cancelled, and some who thought they bought the Filmation sub never received their order confirmation....
I love DR, my favorite E-tailer ever!
Recent.... HATMOTU Beast Man & Evil Seed
Coming....
Wanted.... Filmation Mer-Man, Teela & Sorceress
Considering....
Needed.... MOTUC Lord Masque
Oh man, did I forget to use these [sarcasm][/sarcasm] again? Sorry....
Check here for my My collection page, MOTU and more!
Well, I finally got my shipping notice at 3:18 am this morning. Apparently, it went out yesterday with a projected arrival date of the 19th. Hope it is accurate. That would work out fine if it's the case. Then I would only have 4 days to pester the crap out of my wife to let me have them early.![]()
Got Man-E-Faces, Give 'em Whiplash when I Battle-Cats
When DR has double charged people, do their systems show the error or do you have to have your bank statement or some other documentation?
Has anybody elses charge for the month just disappeared? I thought mine was moving from pending last night but today it is just gone. I'm sure if it doesn't show back up this month then they will charge me next month but its still dumb that it happened.
I'm at the end of my rope with this line b/c of DR again. I still haven't gotten my shipping info, even though they have my funds held on the account they use for billing. DR's Customer service of course can't figure out what they problem is beyond "Oh, it looks like there must be a problem. Let's get back with you in a couple days" **** that!!!! I asked to be transferred to someone onshore, and they said they "can't do that" which is lie. I thought they were supposed to have a US team now????
With Ram Man selling out, I can almost guarantee I'm probably going to be screwed here (I'm sure they will give me some bs answer of no more C/S stock left, like Fisto).
Most wanted: Starburst She-ra, Lodar, Vintage Toy Catra, Lady Slither, and the Great Black Wizard!
I got my Fang Man and King He-Man today. I also got a shipping notification for Jitsu and Ram Man! I got these figures last month after another screw-up of theirs. Now they charged my card for another order of them. So it seems
The order total is:
Shipping: $11.05
Tax: $5.71
Total: $71.76
The current pending transaction in my BA is for $40.42 (the exact price of King He-Man and Fang Man). Which was ALREADY charged.
Makes no sense.
That sounds more like a gift! The secondary market value of both Ram Man and Jitsu is great right now!
True. But if I'm charged the full $70+ amount, there is not much room on the bone for any kind of profit to make it worth my time....at least I do not think.
I wouldn't call this a "BIG Matty Screw Up!"
This is more like Digital River. This should probably go in the digital river catch-all thread. I dislike how Matty does business as much as the next intelligent person who knows anything about running a business, but things like this really are more of a DR issue.
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Behold the new Fug-Lee-Faces, for he is 10% more respectful of other peoples' feelings!
Of course, your mileage may vary.
I just got ANOTHER CHARGE FOR $40.42!?!?!?!?!
WHAT THE HELL ARE THEY DOING THESE IMBECILES?
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on the phone with them....
"Let me 'farther' check"