Digital River Ordering/Billing/Renewal/Sub Issues

**Balthus Dire** · February 12, 2013, 03:52pm

Must be nice!

Anyway, my "My Subs" page is a nightmare currently. For some reason there's a Jitsu floating around on the actual Subscriptions page, with the option of "Activate Auto-Renewal" or something. It also lists my subs as not combined for shipping, even though I received both subs combined last month. Oh, and my renewal email shows they switched my shipping method back to the old one for some reason, which is also great.

- - - Updated - - -

Originally Posted by Dr Kain

So I got to the My Subscription page and see this:

Inactive! Please call 1-877-GO-MATTY

Am I missing something here?

Just FYI, I had the same message and I just got an email from Matty saying my subs were all cancelled. I called and they were, indeed, cancelled and had to be reinstated. You might wanna give them a call.

**Dr Kain** · February 12, 2013, 07:06pm

So I've been charged for Jitsu and Phantom Stranger but not Ram-Man...

**Mophead** · February 12, 2013, 11:06pm

Hi

I have a question about the Filmation sub.
I purchased a filmation sub when it went on sale yesterday.
When I log into Matty's subscription page there are no active subs.

Question is when will the filmation sub show up on my subscription page.
This is my first time subbing.

Thanks for any help.

Also I did receive an email: MattyCollector.com - Your Order # is Confirmed

**uaxuctum** · February 12, 2013, 11:46pm

Originally Posted by Balthus Dire

Just FYI, I had the same message and I just got an email from Matty saying my subs were all cancelled. I called and they were, indeed, cancelled and had to be reinstated. You might wanna give them a call.

One of my two subs hasn't yet renewed because there was a payment authorization issue on Sunday. Called them on Sunday and was told to wait two business days for the system to automatically retry the CC charge. Have had to call again today because their system hasn't retried anything, and their answer was again to wait for another two business days for their system to retry (apparently, they cannot manually prompt their system to retry it). So I'm fearing the end result will be that my second sub will get cancelled, since I've already received the confirmation e-mail that my first sub is processing and will probably ship within the next two or three days. So I might end up losing my second sub because of DR's stupid system not doing what they tell me it should have already done. Could you please clarify how the process to have a sub reinstated works and what kind of problems and issues one is likely to face during the ordeal?

**shadowfall1976** · February 13, 2013, 12:19am

I'm still waiting on my shipping confirmation, hopefully I'll see it in the morning.

Originally Posted by Mophead

Hi

I have a question about the Filmation sub.
I purchased a filmation sub when it went on sale yesterday.
When I log into Matty's subscription page there are no active subs.

Question is when will the filmation sub show up on my subscription page.
This is my first time subbing.

Thanks for any help.

Also I did receive an email: MattyCollector.com - Your Order # is Confirmed

Check back often, you have until July....if it doesn't show up, call them.

- - - Updated - - -

Originally Posted by uaxuctum

One of my two subs hasn't yet renewed because there was a payment authorization issue on Sunday. Called them on Sunday and was told to wait two business days for the system to automatically retry the CC charge. Have had to call again today because their system hasn't retried anything, and their answer was again to wait for another two business days for their system to retry (apparently, they cannot manually prompt their system to retry it). So I'm fearing the end result will be that my second sub will get cancelled, since I've already received the confirmation e-mail that my first sub is processing and will probably ship within the next two or three days. So I might end up losing my second sub because of DR's stupid system not doing what they tell me it should have already done. Could you please clarify how the process to have a sub reinstated works and what kind of problems and issues one is likely to face during the ordeal?

Open cylinder, drop all bullets but one, close cylinder, spin cylinder....click, repeat.

**Balthus Dire** · February 13, 2013, 12:23am

Originally Posted by uaxuctum

One of my two subs hasn't yet renewed because there was a payment authorization issue on Sunday. Called them on Sunday and was told to wait two business days for the system to automatically retry the CC charge. Have had to call again today because their system hasn't retried anything, and their answer was again to wait for another two business days for their system to retry (apparently, they cannot manually prompt their system to retry it). So I'm fearing the end result will be that my second sub will get cancelled, since I've already received the confirmation e-mail that my first sub is processing and will probably ship within the next two or three days. So I might end up losing my second sub because of DR's stupid system not doing what they tell me it should have already done. Could you please clarify how the process to have a sub reinstated works and what kind of problems and issues one is likely to face during the ordeal?

I can't explain how their actual process works, but I can explain how I went about solving my issue. I simply called the Go Matty number and a lady confirmed my subs were canceled, but had no idea why. She said she'd put an order through for the sub to be reinstated and that I would hear from someone in a few days.

I actually heard from someone a mere few hours later via a direct phone call, and they confirmed why the issue happened and ensured me that it had been fixed and that the sub had been reinstated and all should proceed as planned now.

So, in short, just give them a call would be my suggestion.

**Mophead** · February 13, 2013, 12:31am

shadowfall1976 :Check back often, you have until July....if it doesn't show up, call them.

Will do thanks.

**manic mailman** · February 13, 2013, 09:42pm

did any1 get a shipping notice for their february sub figures yet?
werent they supposed to ship yesterday?

**shadowfall1976** · February 13, 2013, 09:47pm

Originally Posted by manic mailman

did any1 get a shipping notice for their february sub figures yet?
werent they supposed to ship yesterday?

I did, this morning early.

**Micro-Man** · February 13, 2013, 10:16pm

Originally Posted by manic mailman

did any1 get a shipping notice for their february sub figures yet?
werent they supposed to ship yesterday?

Yup, I got my confirmation email late last night! Ram Man and Jitsu are on their way...And everything was combined, too!

**Prince Adam's Dad** · February 13, 2013, 10:22pm

I haven't. Starting to doubt they will get here for my birthday next Saturday. Not too pleased, with Netossa shipping to me on the 11th last month.

**shadowfall1976** · February 13, 2013, 10:44pm

Originally Posted by Prince Adam's Dad

I haven't. Starting to doubt they will get here for my birthday next Saturday. Not too pleased, with Netossa shipping to me on the 11th last month.

To be fair the 10th was a Sunday, but they should have shipped yesterday, but a day is OK, at least it's not a week or a month like Granamyr and Demo-Man.

**Prince Adam's Dad** · February 13, 2013, 10:52pm

Originally Posted by shadowfall1976

To be fair the 10th was a Sunday, but they should have shipped yesterday, but a day is OK, at least it's not a week or a month like Granamyr and Demo-Man.

A day would have been fine. Monday being the 11th, it would have been the same day of the month as last month's shipment. However, I haven't gotten a shipping notification, and tomorrow is the 14th.

**RockinHard** · February 13, 2013, 11:14pm

Haven't gotten mine yet. I HOPE it comes tonight.

**wundarwarrior** · February 13, 2013, 11:30pm

I'm really unhappy that I'm paying for second day UPS and my subs don't leave the warehouse in a hurry at all. I Will be changing this before March 10 for sure.

**shadowfall1976** · February 13, 2013, 11:54pm

Originally Posted by Prince Adam's Dad

A day would have been fine. Monday being the 11th, it would have been the same day of the month as last month's shipment. However, I haven't gotten a shipping notification, and tomorrow is the 14th.

Ah, I see, I didn't catch the part you said you didn't get your notice yet. Yeah, a little jacked up this month they are. Some have been cancelled, and some who thought they bought the Filmation sub never received their order confirmation....

I love DR, my favorite E-tailer ever!

**Prince Adam's Dad** · February 14, 2013, 06:16am

Well, I finally got my shipping notice at 3:18 am this morning. Apparently, it went out yesterday with a projected arrival date of the 19th. Hope it is accurate. That would work out fine if it's the case. Then I would only have 4 days to pester the crap out of my wife to let me have them early.

**wundarwarrior** · February 15, 2013, 01:29am

When DR has double charged people, do their systems show the error or do you have to have your bank statement or some other documentation?

**retcon** · February 15, 2013, 03:11am

Last month i got Netossa - that i didn't even want - on the 15th here in Australia. This month with the figs i want, it is 6pm on the 15th and the darn things haven't even left. They're renewed and in process. I have paid 40 odd dollars for fast shipping! What a load of #@$%!!!

**peveyguy** · February 15, 2013, 01:49pm

Has anybody elses charge for the month just disappeared? I thought mine was moving from pending last night but today it is just gone. I'm sure if it doesn't show back up this month then they will charge me next month but its still dumb that it happened.

**Mr_Yuck** · February 15, 2013, 02:05pm

I'm at the end of my rope with this line b/c of DR again. I still haven't gotten my shipping info, even though they have my funds held on the account they use for billing. DR's Customer service of course can't figure out what they problem is beyond "Oh, it looks like there must be a problem. Let's get back with you in a couple days" **** that!!!! I asked to be transferred to someone onshore, and they said they "can't do that" which is lie. I thought they were supposed to have a US team now????

With Ram Man selling out, I can almost guarantee I'm probably going to be screwed here (I'm sure they will give me some bs answer of no more C/S stock left, like Fisto).

**StrikeoftheBeast** · March 21, 2013, 04:17am

I got my Fang Man and King He-Man today. I also got a shipping notification for Jitsu and Ram Man! I got these figures last month after another screw-up of theirs. Now they charged my card for another order of them. So it seems

The order total is:

Shipping: $11.05
Tax: $5.71
Total: $71.76

The current pending transaction in my BA is for $40.42 (the exact price of King He-Man and Fang Man). Which was ALREADY charged.

Makes no sense.

**Jinxieman** · March 21, 2013, 04:38am

That sounds more like a gift! The secondary market value of both Ram Man and Jitsu is great right now!

**StrikeoftheBeast** · March 21, 2013, 04:40am

True. But if I'm charged the full $70+ amount, there is not much room on the bone for any kind of profit to make it worth my time....at least I do not think.

**Fug-Lee-Faces** · March 21, 2013, 08:55am

I wouldn't call this a "BIG Matty Screw Up!"
This is more like Digital River. This should probably go in the digital river catch-all thread. I dislike how Matty does business as much as the next intelligent person who knows anything about running a business, but things like this really are more of a DR issue.

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