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Thread: Digital River Ordering/Billing/Renewal/Sub Issues

  1. #301
    Hover Robots in MOTUC! RockinHard's Avatar
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    Quote Originally Posted by MOTU_Maniac View Post
    I updated my CC last October and have had NO problems.
    But that was before the 'My Subscriptions' Page even existed.
    My seller/trader/buyer feedback:
    http://he-man.org/forums/boards/showthread.php?t=195461

    MOTUC Most Wanted: 1) Skeletor's Hover Robots 2) Sssqueeze 3) Tung Lashor 4) Stridor 5) Night Stalker 6) Lizard Man 7) Battle Ram (back half) 8) Roton 9) Multi-Bot 10) Ninjor 11) Dragstor 13) Blast-Attak 14) Saurod 15) Gwildor 16) Snake Mountain 17) TC Skeletor 18) FF He-Man 19) Karg

  2. #302
    Master of Gardening MOTU_Maniac's Avatar
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    Quote Originally Posted by MOTU_Maniac View Post
    I updated my CC last October and have had NO problems.
    Quote Originally Posted by RockinHard View Post
    But that was before the 'My Subscriptions' Page even existed.
    I still think all will be fine
    CONGRATS to the 7 Lucky Winners of my
    FREE Club Etheria Sub Figure Giveaway!!!


    Double Mischief = Minor
    Madame Razz = Uncle Jake
    Entrapta = SorceressSon
    October figure = SunDevil
    November figure = Ealo
    December figure = yodafreakmaster
    Light Hope SUB EXCLUSIVE = McLaughlin2778


  3. #303
    Ravage ThunderCat blackiecats's Avatar
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    Quote Originally Posted by RockinHard View Post
    So you had NO issues? Everything went smoothly? Why did you need to do it twice?
    I changed my card at the end of last month and Snake Face was charged with no problems
    The 12 figures I still need: 12/Spinnerella, 11/Peekablue, 10/Squeeeze, 9/Lizard Man, 8/Gwildor, 7/Filmation Clawful, 6/Imp, 5/Mermista, 4/Dylamug, 3/Tung Lashor, 2/Filmation Hordak, 1/Queen Angella.

  4. #304
    Hover Robots in MOTUC! RockinHard's Avatar
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    Quote Originally Posted by blackiecats View Post
    I changed my card at the end of last month and Snake Face was charged with no problems
    Good to know!
    My seller/trader/buyer feedback:
    http://he-man.org/forums/boards/showthread.php?t=195461

    MOTUC Most Wanted: 1) Skeletor's Hover Robots 2) Sssqueeze 3) Tung Lashor 4) Stridor 5) Night Stalker 6) Lizard Man 7) Battle Ram (back half) 8) Roton 9) Multi-Bot 10) Ninjor 11) Dragstor 13) Blast-Attak 14) Saurod 15) Gwildor 16) Snake Mountain 17) TC Skeletor 18) FF He-Man 19) Karg

  5. #305
    Evil Apologist of Mattel Count Marzo's Avatar
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    Quote Originally Posted by RockinHard View Post
    So you had NO issues? Everything went smoothly? Why did you need to do it twice?
    I meant I changed cards on there twice since that page has been up. I had no issues whatsoever. I had to change my cards on there twice because it was my fault not theirs.
    -=EvilCuntMarz=-
    BLK FLWR!!!!

  6. #306
    Got Filmation? shadowfall1976's Avatar
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    Quote Originally Posted by RockinHard View Post
    Anyone updated credit card info. successfully on the 'My Subscriptions' page and receive emails and figures same as before?

    I just updated mine and am nervous as all heck that it won't work, that my I will receive a "failed authorization" email, or won't receive my figures due to issues.
    I did, I had to just after Netossa end of January, I was worried come February sales I wouldn't get Ram Man, what I subbed for in the first place, but all was well Feb 10th....
    Recent....Unnamed One & Hydron
    Coming....
    Wanted....Entrapa, Double Trouble, Light Hope, Filmation Hordak & Clawful
    Considering....
    Needed....Dragstor

    Oh man, did I forget to use these [sarcasm][/sarcasm] again? Sorry....

    Check here for my My collection page, MOTU and more!

  7. #307
    Heroic Warrior paulioscorchio's Avatar
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    May shipping notice

    Hi all,

    Received two emails this morning, one shipping notice from Matty and one from DHL stating they have a shipment for me. However the Matty email states that it is for my reinstated April Snake Face figure. Weird.

    I already have my Snake Face that I got last month. I don't wanna pay customs on a figure I don't require. I'm hoping its the May shipment sent early.

    Anyone else had this?
    THE KEY! GET THE KEY!
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  8. #308
    Heroic Warrior Zodac666's Avatar
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    Yes me too!!! This is getting out of hand. Ever since I wanted to change my shipping method all hell broke loose with cancelled orders and other strange things.

    Well I emailed customer service and got this answer:

    Thank you for contacting the MattyCollector.com online store.*We understand that an order for the Snake Face Figure has been*duplicated.We sincerely apologize for the inconvenience. Unfortunately, we were*unable to cancel the duplicate order. Your order was processed for*shipment immediately upon completion, and no changes were able to be*made.*You will be receiving a shipping notification email shortly. If you do*not wish to receive the shipment and you would like a refund, you may*refuse delivery.*Sincerely,Sherwin L."

    Anyone know how I can refuse delivery????!

  9. #309
    folks die GoreIlla Dances DO4M's Avatar
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    I had to refuse a Matty delivery a few years back. The Post Office made my write Refused Delivery on the package and it was sent back. Consult with your local Post Office on how to refuse deliveries. (They have the most up-to date info on how to do that)
    FINALLY!! GLIMMER IS IN MY SHELF!! Now who shall I fight for?

  10. #310
    Heroic Warrior paulioscorchio's Avatar
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    Absolute nightmare.

    They said the same as above and that they'll have to cancel my Subscription AGAIN and reinstate it.
    I spoke to DHL and they were fine with refusing the item.
    DR better refund me immediately and make sure I get the May items or there will be hell to pay.
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  11. #311
    YES! YES! YES! Prince Adam's Dad's Avatar
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    Sorry to hear about your inconveniences, but this is just more fuel to my decision not to update my credit card information after mine expired at the end of last month.
    Sadly, you can't divorce emotion from a toyline built on nostalgia.


    Got Man-E-Faces, give 'em Whiplash when I Battle-Cats

  12. #312
    Heroic Warrior Balthus Dire's Avatar
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    Same thing happened to me. Problem is, Matty doesn't require signature for delivery, so if I'm not at home on the delivery day (which is very likely) I can't refuse it. So, what, I'll just be stuck buying an extra Snake Face because of DR's incompetence?

    Lol as if.
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  13. #313
    Heroic Warrior Stratos*Major's Avatar
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    Same for me.

    I just wrote about my concerns as i had to renew it in march and no got charged twice and was worried it would happen again.
    I just decided to keep it and not refuse it.
    However they said it would be canceled and i got the cancelation notice.
    That being said...i got an e-mail saying i would get the refund anyhow AND i get to keep the figure!
    Works for me!
    Turn Mermaid Speculation Into Mermaid Support
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    Where's the fish!!??
    MERMISTA

  14. #314
    Heroic Warrior No-Ah's Avatar
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    No one can be legally forced to pay for an item they did not order. If they accidentally send you an extra figure, it's up to them to arrange for you to mail it back, but either way they have no right to charge you for it.

  15. #315
    Ravage ThunderCat blackiecats's Avatar
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    Quote Originally Posted by No-Ah View Post
    No one can be legally forced to pay for an item they did not order. If they accidentally send you an extra figure, it's up to them to arrange for you to mail it back, but either way they have no right to charge you for it.
    ^This. Ask them to refund you for the figure (giving them 7 working days) then if they don't sort it contact your credit card issuer explaining the situation and they will sort it at their end. You are not responsible for DR mistakes.
    The 12 figures I still need: 12/Spinnerella, 11/Peekablue, 10/Squeeeze, 9/Lizard Man, 8/Gwildor, 7/Filmation Clawful, 6/Imp, 5/Mermista, 4/Dylamug, 3/Tung Lashor, 2/Filmation Hordak, 1/Queen Angella.

  16. #316
    Master of Gardening MOTU_Maniac's Avatar
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    Quote Originally Posted by No-Ah View Post
    No one can be legally forced to pay for an item they did not order. If they accidentally send you an extra figure, it's up to them to arrange for you to mail it back, but either way they have no right to charge you for it.
    Quote Originally Posted by blackiecats View Post
    ^This. Ask them to refund you for the figure (giving them 7 working days) then if they don't sort it contact your credit card issuer explaining the situation and they will sort it at their end. You are not responsible for DR mistakes.
    Agreed. This is another Matty/DR failure. It is not your responsibility to make plans to be at home to refuse the delivery or to pay to send it back. Contact Matty and have them send you a pre-paid label AND set up a pickup.

    If they fail to do this in a timely manner then contact your credit card company to dispute the unauthorized charges. If Matty doesn't send the pre-paid label and schedule a pick up then I guess you get to keep the figures as a bonus for their error.
    CONGRATS to the 7 Lucky Winners of my
    FREE Club Etheria Sub Figure Giveaway!!!


    Double Mischief = Minor
    Madame Razz = Uncle Jake
    Entrapta = SorceressSon
    October figure = SunDevil
    November figure = Ealo
    December figure = yodafreakmaster
    Light Hope SUB EXCLUSIVE = McLaughlin2778


  17. #317
    Ravage ThunderCat blackiecats's Avatar
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    Quote Originally Posted by MOTU_Maniac View Post
    Agreed. This is another Matty/DR failure. It is not your responsibility to make plans to be at home to refuse the delivery or to pay to send it back. Contact Matty and have them send you a pre-paid label AND set up a pickup.
    Problem is the original poster is UK based by the looks of it, so it's unlikely they will be able to arrange a pre-paid postage return.
    The 12 figures I still need: 12/Spinnerella, 11/Peekablue, 10/Squeeeze, 9/Lizard Man, 8/Gwildor, 7/Filmation Clawful, 6/Imp, 5/Mermista, 4/Dylamug, 3/Tung Lashor, 2/Filmation Hordak, 1/Queen Angella.

  18. #318
    Master of Gardening MOTU_Maniac's Avatar
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    Quote Originally Posted by MOTU_Maniac View Post
    Agreed. This is another Matty/DR failure. It is not your responsibility to make plans to be at home to refuse the delivery or to pay to send it back. Contact Matty and have them send you a pre-paid label AND set up a pickup.

    If they fail to do this in a timely manner then contact your credit card company to dispute the unauthorized charges. If Matty doesn't send the pre-paid label and schedule a pick up then I guess you get to keep the figures as a bonus for their error.
    Quote Originally Posted by blackiecats View Post
    Problem is the original poster is UK based by the looks of it, so it's unlikely they will be able to arrange a pre-paid postage return.
    Then just contact credit card company for unauthorized charge and keep the figures due to Matty's inability to send pre-paid postage return.
    CONGRATS to the 7 Lucky Winners of my
    FREE Club Etheria Sub Figure Giveaway!!!


    Double Mischief = Minor
    Madame Razz = Uncle Jake
    Entrapta = SorceressSon
    October figure = SunDevil
    November figure = Ealo
    December figure = yodafreakmaster
    Light Hope SUB EXCLUSIVE = McLaughlin2778


  19. #319
    Got Filmation? shadowfall1976's Avatar
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    Quote Originally Posted by Prince Adam's Dad View Post
    Sorry to hear about your inconveniences, but this is just more fuel to my decision not to update my credit card information after mine expired at the end of last month.
    I had no issues back in January, I updated a week after I got Netossa because it expired at the end of Jan, and I got Feb figs no problem, and no doubles or anything. And I used the "Subscriptions" page on Matty to do it.
    Recent....Unnamed One & Hydron
    Coming....
    Wanted....Entrapa, Double Trouble, Light Hope, Filmation Hordak & Clawful
    Considering....
    Needed....Dragstor

    Oh man, did I forget to use these [sarcasm][/sarcasm] again? Sorry....

    Check here for my My collection page, MOTU and more!

  20. #320
    Heroic Warrior Stratos*Major's Avatar
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    Now i just get this:

    Dear Michael,

    Thank you for contacting the MattyCollector.com online store.

    We have attempted to replace your subscription and your missing figures,
    however when we attempted to replace your order we received a decline
    from your bank. In order for us to reinstate your subscription, we will
    require the below information so we can edit your order with the correct
    information and ensure that you still receive all the figures on your
    subscription. We also recommend contacting your bank and working with
    them to figure out why the order was declined.

    1. The last four digits of the credit card you would like the order to
    be charged to.
    2. The security code for the card above
    3. Please verify your shipping address
    4. Desired Shipping Method

    We can reinstate the subscription for May at any time prior to the
    release date if necessary.

    For further assistance or questions regarding this issue please reply to
    this e-mail ONLY. When replying, please be sure to include this and any
    other pertinent correspondence in your message.

    Sincerely,
    Brady O.
    MattyCollector.com online store
    Customer Service

    The problem is I'm not missing any figures...

    I'll call the bank just incase.
    Turn Mermaid Speculation Into Mermaid Support
    http://www.he-man.org/forums/boards/...d.php?t=164726
    Where's the fish!!??
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  21. #321
    Heroic Warrior No-Ah's Avatar
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    Quote Originally Posted by blackiecats View Post
    Problem is the original poster is UK based by the looks of it, so it's unlikely they will be able to arrange a pre-paid postage return.
    It's not his responsibility. He did not order the second figure. He is not responsible for it.

  22. #322
    Got Filmation? shadowfall1976's Avatar
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    Quote Originally Posted by blackiecats View Post
    Problem is the original poster is UK based by the looks of it, so it's unlikely they will be able to arrange a pre-paid postage return.
    If you refuse delivery, then there is no need for return postage. Or is it different overseas?
    Recent....Unnamed One & Hydron
    Coming....
    Wanted....Entrapa, Double Trouble, Light Hope, Filmation Hordak & Clawful
    Considering....
    Needed....Dragstor

    Oh man, did I forget to use these [sarcasm][/sarcasm] again? Sorry....

    Check here for my My collection page, MOTU and more!

  23. #323
    YES! YES! YES! Prince Adam's Dad's Avatar
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    Quote Originally Posted by shadowfall1976 View Post
    I had no issues back in January, I updated a week after I got Netossa because it expired at the end of Jan, and I got Feb figs no problem, and no doubles or anything. And I used the "Subscriptions" page on Matty to do it.
    It's a conscious decision. Not just based on tepidation about DR's incompetence, but I'm still frankly bitter about the "we might not make it" to "we miraculously got 45% of the minimum in a day to beat the minimum threshold by 35%!"

    I also cancelled my CG preorder when I saw that He-Man would have to go all hunchback to walk through the front door. I may consider picking up another one or two figures at some point, but I think I'm basically done with this line.
    Sadly, you can't divorce emotion from a toyline built on nostalgia.


    Got Man-E-Faces, give 'em Whiplash when I Battle-Cats

  24. #324
    Heroic Warrior paulioscorchio's Avatar
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    Update.
    DR said they would refund me and I'd get $35 knocked off my next early access order. I don't trust them to be able to get that right but I appreciate the gesture.

    Meanwhile, despite me telling them that I don't want the shipment and
    them agreeing to return it, DHL are still attempting to get a customs fee off me for Snake Face. Another call and email had to be made.

    If Mattel were to tell me to keep the figure for free like they have to someone else then great but they haven't. And I'm not paying for something I don't want.
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  25. #325
    Heroic Warrior Zodac666's Avatar
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    I got a new mail from Brady O and he wrote that I would get a refund and that I can keep the figures as an apology gift. GO Brady! I still had to pay customs fee though.$27

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