Digital River Ordering/Billing/Renewal/Sub Issues

**Donimo** · October 10, 2012, 02:28pm

I also have this odd triple charge on my account.

**revelat10n** · October 10, 2012, 02:47pm

Looks like they charged each item individually for me as well. MotUC figures were $23.86 x3 and the Black Lion was $76.91. That works out to be $10.89 in tax and $12.80 in shipping. Sounds about right. Pretty odd to do 4 pre-auths but as long as I'm not paying extra and there was no hitch in the get along, it works for me.

**bizzysim3** · October 10, 2012, 03:00pm

I was charged three times but 25 each. I only have two subs: MOTUC and MOTUC 30th anniversary. I'm assuming it's, 25 for each figure. As long as they all ship together and 'm not being charged extra I don't mind.

**undeadplastic2711** · October 10, 2012, 03:03pm

$25 is NOT the price of the figs for sub holders. So if that's what they are charging you per fig you're getting hosed

**elkkthunder** · October 10, 2012, 03:17pm

I too had 3 charges, my credit card company called as possible fraud

**Dark Sorceress** · October 10, 2012, 04:08pm

i got hit 3 times to....happy to see things are still well with DR.....

**markatisu** · October 10, 2012, 05:13pm

I got charged multiple times but they all add up to my one renewal cost so I am fine with it

**KUZEH** · October 10, 2012, 05:28pm

Originally Posted by Dark Sorceress

i got hit 3 times to....happy to see things are still well with DR.....

No kidding... same here...
Why is it so hard for DR to do things like most companies do?

They really like to COMPLICATE everything... *sigh*

**SCB** · October 10, 2012, 06:11pm

Originally Posted by KUZEH

No kidding... same here...
Why is it so hard for DR to do things like most companies do?

They really like to COMPLICATE everything... *sigh*

It's all a part of the plan

**Bonehead** · October 10, 2012, 06:27pm

I got charged 4 times but only have 3 subs, MOTUC, 30th An, and DCIE.

Oh boy! Here we go...

**Hellvertz** · October 10, 2012, 06:43pm

Ok, I got one charge of $25.18 ... I hope this doesnt come off like that time we got the subs cancelled... not again please

**Nick Jones** · October 10, 2012, 07:01pm

Here's the breakdown for me:

October Club Eternia figure, Club Infinite Earths oversize figure
August Club Eternia figure
September Club Infinite Earths figure
September MOTUC 30th Anniversary figure

Everything that was a slip from another month was charged separately, but it's all shipping together so I'm not sweating it.

**motu77** · October 10, 2012, 07:21pm

I got charged once for Frost and once for Rattlor. Everything adds up to the normal two figure shipment amount.

**King Kahn** · October 10, 2012, 07:43pm

I had to change my card on the 1st so have had to deal with my subs being delcined. I had to call them up AGAIN to fix it. I better have my subs go through since I have had to deal with credit card issues two times now in the past week.

**Dr Kain** · October 11, 2012, 01:56am

Originally Posted by Bonehead

I got charged 4 times but only have 3 subs, MOTUC, 30th An, and DCIE.

Oh boy! Here we go...

They separated the charges for Elastic Girl and Poison Ivy.

**Mern-Ra** · October 11, 2012, 02:33am

This stuff is simply remarkable.

**gummi** · October 11, 2012, 06:26am

Two charges so far: One from yesterday, and another just trickled in a few minutes ago, totaling a little over $100. Is e-commerce really this hard?

**Karak Nul** · October 11, 2012, 08:09am

i have 2 charges pending, one for around the $60 range yesterday, and one this morning for about $129. The second would be correct as I have the MOTU, 30th and DC subs. Of course no one has addressed the issue on the mattyforums even after being asked.

**HordeMonkey** · October 11, 2012, 09:23am

Yup, been charged three times, but it all adds up, so not sweating it.

**Barbecue17** · October 11, 2012, 10:00am

Well, my 30th anniv sub is shipping as of this morning....

Hopefully my reg sub will follow.

**MOTU_Maniac** · October 11, 2012, 10:19am

Originally Posted by markatisu

I got charged multiple times but they all add up to my one renewal cost so I am fine with it

Originally Posted by HordeMonkey

Yup, been charged three times, but it all adds up, so not sweating it.

Same here. 3 separate charges, but it all adds up so not worried about it.

**Tundra_Torque** · October 11, 2012, 10:23am

Originally Posted by Barbecue17

Well, my 30th anniv sub is shipping as of this morning....

Hopefully my reg sub will follow.

I got this same notice, too. Cy-Chop is shipping, but Frosta and Rattlor are still stuck... in Despondos?

**scott metzger** · October 11, 2012, 10:30am

It may be that they are doing this to make Frosta returns easier, but I can't help but feel that's giving DR a lot of credit for planning ahead, something no one has ever been able to accuse them of before. But it could cause the problem we saw with the separate charges for the Star Sisters; some banks apparently see multiple charges like this as a red flag for cc fruad. I know there are certain patterns of charges some banks look for to alert them to possible fraud, and this is evidently one of them. And refusal of a charge usually means spending the next month or two trying to get your sub re-instated...

**Mr_Yuck** · October 11, 2012, 10:47am

Well I just got hit with another charge, the problem is that the second charge combined with the first one is over what they should've charged me by $60 bucks! GRRRRRRRRR

WTH goes on over there at DR? Why can't they get ANYTHING right?

**scott metzger** · October 11, 2012, 11:55am

What I've never understood is why they do the full amount as a pre-charge. I've seen other companies test the card with a 1 or 2 cent charge, but Matty is the only e-tailer I've dealt with that does this sort of thing every time.Is this normal for an etailer, or have I just been lucky?

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