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Thread: Digital River Ordering/Billing/Renewal/Sub Issues

  1. #426
    Queen of the evil Horde AlexisLasek's Avatar
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    Quote Originally Posted by koolas View Post
    Attachment 93989

    I just received that my quarterly sub has been shipped! I just need to understand the breakdown though.
    Figures 1-3 (monthly figures)
    Quarterly Figure (MODULOK)
    Bonus (MAP)
    Club Exclusive (UNO)

    Hope that helps you
    Last edited by AlexisLasek; March 13, 2014 at 01:56pm. Reason: typo
    We need a Snake Teela and Critta in MOTUC! The snakemen and Space mutants are the only factions without a girl in them!

  2. #427
    Heroic Horde General Canada-Man's Avatar
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    Quote Originally Posted by AlexisLasek View Post
    Figures 1-4 (monthly figures)
    Quarterly Figure (MODULOK)
    Bonus (MAP)
    Club Exclusive (UNO)

    Hope that helps you
    I think its just

    Jan, Feb, and march figs (two badd, glimmer, and hydron)
    quarterly (modulok)
    bonus map
    and the club exclusive (uno)

  3. #428
    Heroic Warrior Torak's Avatar
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    Dec 2011
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    Update: They removed the previous charges to my card. I guess they will try again today, but because of the weird way they charge, I will not be shocked if it is rejected again.

    - - - Updated - - -

    Update 2:

    Just got an email reply from the ticket I placed on Wednesday.

    Hopefully, this all gets cleared up today.

    Trying to stay positive.

  4. #429
    Heroic Warrior Merman79's Avatar
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    DR charged me now.
    4 times, each item on charge.

    I hope they will ship soon.

  5. #430
    Queen of the evil Horde AlexisLasek's Avatar
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    Quote Originally Posted by Canada-Man View Post
    I think its just

    Jan, Feb, and march figs (two badd, glimmer, and hydron)
    quarterly (modulok)
    bonus map
    and the club exclusive (uno)
    I think so to, I just accidentally hit the #4 instead of #3 lol I fixed it.
    We need a Snake Teela and Critta in MOTUC! The snakemen and Space mutants are the only factions without a girl in them!

  6. #431
    Court Magician
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    Apr 2012
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    63
    I had a minor issue with my card that I could have easily fixed. However they tried to renew the sub 3 times in under 10 minutes at 4AM this morning so now my sub is cancelled. Im not even sure I feel like fixing this now.

  7. #432
    Heroic Warrior
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    I received an e-mail from my mattycollector telling me part of my order did not go through. (Quarterly Sub)

    I also got a call from my credit card company letting me know that matty ran it as multiple orders which is why it didnt go through.

    I called Mattycollector & after 30 mins they asked for my card info & told me they would let their processing department know.

    Half the charges went through, they will try to process the other half. Which raises these questions which Matty was not able to answer maybe someone can let me know?

    Will they ship seperate? (will i be charged for shipping twice)

    When will they put the next charge in? ( my credit card company has to open my card up to these charges)

    Will i be cancelled from the subrscription? (matty customer service was not able to tell me until they talk to processing)

  8. #433
    Heroic Warrior wundarwarrior's Avatar
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    Apr 2012
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    I have a replacement Modulok on the way. However, he supposedly is at my post office but he is not. According to Newistics he has been there since the 7th. Has anyone ever encountered this before? My mail lady is supposedly contacting them to track down my package but apparently Newgisitcs does NOT actually scan parcels in a way USPS can track them. Very annoying.

  9. #434
    Heroic Warrior Bender Rodríguez's Avatar
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    Haven't received ANYTHING, not shipping confirmation, not cancelation, no billing, no nothing... I don't know where I'm standing, I'm scared to death...

    Pretty bad mess to be my first sub, huh?

  10. #435
    Heroic Warrior Torak's Avatar
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    Quote Originally Posted by Bender Rodríguez View Post
    Haven't received ANYTHING, not shipping confirmation, not cancelation, no billing, no nothing... I don't know where I'm standing, I'm scared to death...

    Pretty bad mess to be my first sub, huh?
    Check your spam folder, that is where I found me email.

    Everything DR does gets flag as Fraud or spam... LOL.

    Seriously though, I been ordering since 2011 and never had any issues until now, other than super expensive slow shipping.

    So don't think I am complaining just to complain.

  11. #436
    Heroic Warrior Bender Rodríguez's Avatar
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    Quote Originally Posted by Torak View Post
    Check your spam folder, that is where I found me email.

    Everything DR does gets flag as Fraud or spam... LOL.

    Seriously though, I been ordering since 2011 and never had any issues until now, other than super expensive slow shipping.

    So don't think I am complaining just to complain.
    Thanks for the advice, Torak, I checked my spam folder and nothing either, now I'm petrified... I hope nothing goes wrong, I really want my Two Bad, my Modulok & my Glimmer.

  12. #437
    Heroic Warrior swind15's Avatar
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    Oct 2012
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    My quarterly sub still hasn't shipped yet and no e-mail has been received. I originally saw pre-authorizations for all 4 figures yesterday, but today there are only 3 now on there. I hope nothing fishy is going on.
    Let's get HUNGA THE HARPY before 2016!

  13. #438
    Heroic Warrior Torak's Avatar
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    Dec 2011
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    Just got the super scary your sub has been cancelled email, but the email from Thursday stated that I would get one, but that doesn't mean it is really cancelled.

    so..

  14. #439
    Heroic Warrior
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    It seems as another GREAT DR **** up.

    My order is still "processing", no clue of charges on my credit card, and they still haven't replyied to my e-mail.

    At the matty foruns they said that there was some miss charging issue, and they are working on it.

    - - - Updated - - -

    Quote Originally Posted by Gundam_Warrior View Post
    I haven't had a change or notice pasted about the Quarterly Subscription since the last e-mail on the 3/03/14 about updating info. Anybody else in the same boat?
    I am on the same boat

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